Used INFINITI QX60 for Sale in Richmond, VA

Located in Richmond, VA / 9 miles away from Richmond, VA

Dealer Review:

Believing their website promise of “friendly service, precise attention to detail,” we selected Sheehy Ford Richmond for purchase of our new 2021 Ford Explorer. Our experience was horrible. We drove eight hours just to purchase from Sheehy. Sheehy delivered us a vehicle with a failed major system, an inaccurately represented odometer reading, and made us pay a premium (fee) for tax, titling, and registration services which provided no added value. What we did receive for seeking out Sheehy Ford Richmond was inconvenience, aggravation, and the worst vehicle/dealer experience we’ve ever had. Everything started to go downhill as soon as we arrived to pick up the vehicle. To start with, our final written quote, from the day we placed the deposit, listed the odometer as reading 10 miles; when we turned on the Explorer, it showed 30 (a 200% overage!). Two days after we picked up the vehicle, the weather warmed up and we could not get cool air from the air conditioning. It was Saturday and we were still in the area, so we immediately took it to the nearest Ford dealer (not Sheehy). Though we had purchased the SUV at a competing dealer, they courteously took a look and confirmed there was a problem with the air conditioning, but unfortunately, so late on a Saturday, they were booked up with appointments and couldn’t assist further. Everyone’s service departments were closed on Sunday, the day we had originally planned our eight-hour drive home. With the warming weather, that drive would have been extremely uncomfortable without air conditioning. Because Sheehy had sold us a faulty vehicle, we had to stay in Richmond until it was repaired. Monday morning we took our brand new Ford back to Sheehy, rising at 5:00 AM because the Sheehy salesman said we’d need to be first in the Service line at 7:30 (despite our early rise, we weren’t first because our Sheehy salesman didn’t know the correct opening time for the Service Department), so we could get the air conditioning repaired and depart for our already-severely-delayed eight-hour drive home. Upon arrival, we sat in a line of empty cars; no one came out to greet us–we finally walked into the service office and asked if someone could help. Once the vehicle intake was completed, the diagnosis (condenser leak) and repair (condenser replacement, recharging refrigerant) took eight-plus hours; having already been badly delayed by Sheehy, we left immediately for home, arriving very late. Delivery of a vehicle with a failed major system is totally the fault of Sheehy: Ford Motor Company notified us, “When the vehicle is delivered to the dealership, they are required to inspect it prior to selling it to the consumer.” With our vehicle, Sheehy clearly failed on their “precise attention to detail” promise as well as Ford requirements. The Sheehy torture became ubiquitous after our return home. Though we had pleaded with Sheehy to allow us to do titling and registration ourselves (having successfully completed such a process for an out-of-state purchase previously) they required us to have the dealer perform these functions (due to “policy”), exacting a $130.00 fee for the privilege. We still had to make a trip to our county offices (in person; it takes us nearly an hour) to pay property tax–having to immediately FedEx Sheehy the receipt, so they could file to title the vehicle; what did we gain for our $130 fee? We could have paid all county/state charges and titled the Explorer ourselves in one trip! We had even explained (to no avail) to Sheehy, in detail, the steps required, including how Sheehy could remain aligned with rebate requirements from Ford. To add further insult to injury, Sheehy’s online sales manager personally committed to provide a behind-third-row all-weather cargo mat as a gesture to recognize our inconvenience. That was many months ago; we never received it. Continuing the list of broken promises, we were told we’d get a survey regarding our new vehicle purchase experience; unsurprisingly, we never got one. When we opted for a brand new Ford vehicle, we expected a product that worked; that is not what we received. Instead, we got one on which the entire front end had to be taken apart to replace a critical component; the service department advised we were lucky a replacement condenser was available or things could have been much worse. Through their unequivocal notification to us, Ford Motor Company clearly places blame for the failure on Sheehy.

Features and Specs:

22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5N1DL0MM5KC548403
Stock: NVI4005
Certified Pre-Owned: No
Listed since: 05-16-2022

Located in Alexandria, VA / 92 miles away from Richmond, VA

Dealer Review:

I recently purchased an AWD ID.4 Pro S from this dealership. They knew that I wanted to purchase an AWD Dusk Blue Pro S with Gradient Package and that I had one on order with VW and had been pre-approved by Navy Federal. I received a call on the morning of September 11th telling me that a vehicle matching my preferences had become available. When I arrived at the dealership, I was informed of two non-negotiable conditions of sale: there was a $3,000 "high demand vehicle" charge added to MSRP and in-house finance was required. I could either accept them as stated or wait 6 months or more for VW to fill my order. Were it not for the federal tax and EA charging incentives, I would have walked.

Features and Specs:

22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5N1DL0MM0JC533676
Stock: P25385
Certified Pre-Owned: No

Located in Vienna, VA / 96 miles away from Richmond, VA

Dealer Review:

Thank you for your help with our Mercedes. This was our first purchase from them. Extremely professional. Thank you again

Features and Specs:

22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5N1DL0MM4KC518793
Stock: IP4064Z
Certified Pre-Owned: Yes
Listed since: 04-24-2022

Located in Chantilly, VA / 94 miles away from Richmond, VA

Features and Specs:

22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5N1DL0MM9KC548386
Stock: PP5830
Certified Pre-Owned: Yes
Listed since: 05-06-2022

Located in Alexandria, VA / 86 miles away from Richmond, VA

Dealer Review:

This is the 2nd new Car I have bought from Sheehy. I have nothing but good things to say about my experience. Not only did they beat the other sellers but gave me a better deal than I was looking for. Highly recommended!!

Features and Specs:

22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5N1DL0MM2JC519956
Stock: HI33191A
Certified Pre-Owned: No
Listed since: 05-16-2022

Located in Woodbridge, VA / 78 miles away from Richmond, VA

KEY FEATURES AND OPTIONS Comes equipped with: Rear Air Conditioning, Sunroof, Bluetooth, Front Heated Seats. This INFINITI QX60 also includes Power Dr...

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

21 Combined MPG (19 City/25 Highway)

Listing Information:

VIN: 5N1AL0MM6EC541581
Stock: 130850
Certified Pre-Owned: No
Listed since: 06-22-2022

Located in Vienna, VA / 96 miles away from Richmond, VA

Dealer Review:

Thank you for your help with our Mercedes. This was our first purchase from them. Extremely professional. Thank you again

Features and Specs:

22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5N1DL0MM1KC562749
Stock: IP4146
Certified Pre-Owned: Yes
Listed since: 06-15-2022

Located in Charlottesville, VA / 65 miles away from Richmond, VA

2016 INFINITI QX60 Awards: * 2016 IIHS Top Safety Pick+ LOCAL TRADE, 120V Power Outlet, 2-Way Driver's Seat Power Lumbar Support, Active Trace Control...

Features and Specs:

22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5N1AL0MM8GC533145
Stock: K9944A
Certified Pre-Owned: No
Listed since: 05-30-2022

Located in Chantilly, VA / 94 miles away from Richmond, VA

CARFAX One-Owner. Clean CARFAX. Majestic White 2018 INFINITI QX60 luxe AWD CVT 3.5L V6 Carfax One Owner, No Accident History on Carfax, No Open Recall...

Features and Specs:

22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5N1AL0MM1GC508393
Stock: P11289A
Certified Pre-Owned: No
Listed since: 06-13-2022

Located in Waldorf, MD / 82 miles away from Richmond, VA

Features and Specs:

22 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 5N1DL0MN6KC505004
Stock: T9008VA
Certified Pre-Owned: No
Listed since: 04-22-2022

Located in Richmond, VA / 9 miles away from Richmond, VA

Features and Specs:

21 Combined MPG (19 City/25 Highway)

Listing Information:

VIN: 5N1AL0MM1EC531492
Stock: CAR220270B
Certified Pre-Owned: No
Listed since: 05-31-2022

Located in Richmond, VA / 12 miles away from Richmond, VA

Dealer Review:

We drove 2-1/2 hours based on the car we wanted having a fair price only to find out it would cost us over $3,000 extra in reconditioning fees - that's not even including the tax, title tags etc. DO NOT WASTE YOUR TIME

Features and Specs:

22 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 5N1DL0MN5HC528251
Stock: P5391
Certified Pre-Owned: No
Listed since: 05-17-2022