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  • 2013 INFINITI M M37x in Black
    58,773 miles
    Dealer:  (0)
    6.8 mi away
    Stock# 281336115
    List

    $19,495

    *
    Est. Loan: $355/mo
    Fair Deal!Fair Deal!

    Dutch Miller Kia of Charlotte - Charlotte / North Carolina

    Located 7 miles away from Charlotte, NC

    Features and Specs:

    Description: Used 2013 INFINITI M M37x with AWD/4WD, Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
    Engine: 6-cylinders
    Transmission: Automatic
    Drive Wheel Configuration: all wheel drive
    20 Combined MPG (17 City/24 Highway)

    Listing Information:

    Certified Pre-Owned: No

  • 2012 INFINITI M M37x in Black
    96,755 miles
    Dealer:  (2)
    10.1 mi away
    Stock# 284501445
    List

    $16,500

    *
    Est. Loan: $301/mo

    Select Auto of Charlotte - Matthews / North Carolina

    Located 10 miles away from Charlotte, NC

    Dealer Review:

    Select had an excellent selection of cars online so I made the hour trip down and purchased a car there after a test drive. Very satisfied and would buy another car from them in a heartbeat. Nick was my sales person and he was great. Super nice guy and easy to work with.

    Features and Specs:

    Description: Used 2012 INFINITI M M37x with AWD/4WD, Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
    Engine: 6-cylinders
    Transmission: Automatic
    Drive Wheel Configuration: all wheel drive
    20 Combined MPG (17 City/24 Highway)

    Listing Information:

    Certified Pre-Owned: No

  • 2012 INFINITI M M37 in Gray
    39,302 miles
    Dealer:  (1)
    18.5 mi away
    Stock# 283268997
    List

    $22,900

    *
    Est. Loan: $417/mo

    Lake Norman INFINITI - Cornelius / North Carolina

    Located 18 miles away from Charlotte, NC

    Dealer Review:

    After buying 3 cars and having decent experiences with Lake Norman Infiniti I am so done with them. I got completely screwed in multiple ways. First, they contacted me wanting my car for their used inventory (and to sell a new one). I was hesitant because the car was only 2 years old but was assured they would put my wife in a new car for same price and same deal as before, prepaid maintenance, etc. rolled in. So I went in. After spending an hour plus working through the trade, etc., finding the car that matched my needs (and me paying to have it brought to the dealership) and getting all numbers worked out we were ready for finance. The deal was a promised, new car, same payment or lower, same term (60 months) with same maintenance plan included. Literally as we are walking to finance the sales manager comes running up saying they noted the car had been damaged according to Carfax and they would not be able to sell the car on their lot and it would have to go to auction, "we are not able to sell cars on our lot that do not have a spotless Carfax". So sensing trouble, I told them that's fine, deal is off and I'm going home. Sales Manager run in/out of the office several times throwing new numbers and I say "no, going home" but of course he doesn't want me to leave. He gets the numbers back to where they were but asks that I "share in hit" related to the bad Carfax and to keep everything else same but extend term from 60 mos. to 66 mos. I ultimately relent as I am trying to be a good customer and if they truly cannot sell the car and it has to go to auction then I can probably file diminished value claim with insurance. So we proceed with the assurance that everything is same as before (e.g. payment, maintenance plan coverage / length, etc.). After hours at the dealer, deal is done. I contact the insurance company to try and recover the diminished value. They search the vin and low and behold, Lake Norman sold the car from their used car inventory, the weekend they took the car in on trade for $10k (40+%) higher than the auction value they adjusted the deal to match. They never had any intention of it going to auction they just screwed me out of the original deal and ended up with me paying 6 months more in payments (so doubly screwed). I called and really gave it to my sales rep who told me the "new" sales manager who worked with me was demoted or no longer with the company -> more B.S. Told them I'd never do business with them again. I contacted the finance person and asked them why I did not receive an official Infiniti survey and she informed me that they had misspelled my e-mail address. She supposedly corrected it and resubmitted the info to Infiniti corporate so I would get the survey. That survey never came. Fast forward to today, one year later. I take my car to different dealer, Infiniti of Charlotte, for 20k mile service. They tell me that the car needs a new engine air filter and gives me a price. I said, "no I have prepaid maintenance up to 70k miles" and they confirm I do have a plan but....and here is where Lake Norman screwed me once again....Lake Norman Infiniti submitted a maintenance plan of "Infiniti Pre-owned Basic Plan 1" which covers only oil changes and tire rotations. One, I bought a brand new vehicle not a pre-owned and two, my previous plan which they were supposed to match covered everything that the car would need for 70k (except tires and brakes). They took my unused prepaid plan balance from my original car and applied it to the new plan (which I knew) but the new plan was much lower priced and so I basically paid for inferior coverage myself. That is not what I was promised and not what I was supposed to be getting but that's what they submitted to Infiniti so that's what I got. When I told Infiniti of Charlotte this story they were kind enough to sell me the part at cost and not charge labor (not a big deal but they did not have to do it so kudos to them). So a year in and I'm still learning about how bad I got screwed by Lake Norman Infiniti. I'm going post this same message to every public review site I can so I can hopefully steer people clear of this unscrupulous dealer. Do yourself a favor, do not shop at Lake Norman Infiniti.

    Features and Specs:

    Description: Used 2012 INFINITI M M37 with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats, Auto Climate Control.
    Engine: 6-cylinders
    Drive Wheel Configuration: rear wheel drive
    21 Combined MPG (18 City/26 Highway)

    Listing Information:

    Certified Pre-Owned: No

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