Used Honda Prologue for Sale in Baltimore, MD
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Consumer Reviews for the Honda Prologue
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Canary in Colemine? Car in Service 24h After Sold
aem_2008, 06/24/2024
2024 Honda Prologue
Yesterday, I got a new Honda Prologue Elite and drove it 200 hundred miles from LA to San Diego. I've had the car for less than 24h and it's already is at the service center at a Honda dealer, they are unable to lend me a car nor tell me when my car will be ready.
Here are the issue I've noticed:
Charging: The sales rep was also not able to change any of the charging settings during … the final sales walk-through so that we could charge above 80% to help with my long drive. I thought that perhaps the sales person was unfamiliar with EVs and that I would figure it out later. However, It doesn't seem like any of the charging settings (including the maximum charge % or Prep for Fast Charge Settings) can be updated, the screen shows "Unable to Update Settings. Please Try Again." When I arrived in San Diego, the car was at 10% battery, I charged at a fast charger with 150kw, it initially started charging at 100kw until approximate 20%, but soon reduced to 25kw and did not move from there.
Infotainment:
On the drive down, I paired my iPhone 14 Pro Max and used the built in Google Maps to navigate home. At least 4 times on my drive down, the Infotainment system reset itself so that I had to re-pair my phone and re-enter navigation.
I tried to adjust the ambient lighting, but I keep getting a prompt to turn on the car to make adjustments, even though the car is already on.
When the sales rep in LA helped me "set up" the car for me after the purchase, they had to escalate to a senior engineer (who will get back to us within 5 business days) to set up OnStar.
I am surprised that Honda would have released a car with so many software problems despite the same GM platform had similar problems late last year. It seems that both sales and service centers are not properly trained to understand how to address them. Until now I've held Honda at high regards for reliability with other cars, this is truly disappointing.
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