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consumers review the Chevrolet Bolt EV
Read recent reviews for the Chevrolet Bolt EV
4.7
Overall Consumer Review Rating for the Chevrolet Bolt EV
5
4
3
2
1
Fantastic car, but ...
A. Knies
written on 05-13-2017
I really like the car... it is super-well-engineered, quiet, quick, and has really well-designed instruments. A lot of people on other sites have complained about the seats, and I do find them much narrower than usual, but (for me) comfortable and really hold you well. In every little part of the car, there are some really great features (I really like the birds-eye camera view when parking, I think the one-pedal driving is addictive, and the interior room is amazing). The first scheduled maintenance is 150,000 miles -- just wiper-blades and tires for years to come. My complaints are with GM -- they seem trapped in the past. 1) I have tried for weeks to get an answer to a technical question about the power system (so I can install an inverter at the battery) by sending them requests via social media (on chevrolet.com as well as posting a question on an owners' forum which Chevy monitors/replies). In neither place has GM even acknowledged the question. This is frustratingly poor customer service and shows a lack of understanding what consumers expect on social media. 2) OnStar -- a great service, but ridiculously expensive. That's fine, but in order to try to get you to sign up, they take basic things that other modern cars provide for free (specifically, vehicle location from your smartphone) and only provide it with a paid OnStar subscription (my Ford Focus and Kia Soul both provided this for free). For the near future, they have a lock on decently priced, great electric cars.... the next time I am in the market, they'll have to compete on service too. My 5-star rating above is clearly based on the vehicle, not the way GM is managing the 'intangibles' of post-purchase ownership in the 21st century.
Overall Consumer Review Rating for the Chevrolet Bolt EV
5
4
3
2
1
Fantastic car, but ...
By A. Knies written on 05-13-2017
I really like the car... it is super-well-engineered, quiet, quick, and has really well-designed instruments. A lot of people on other sites have complained about the seats, and I do find them much narrower than usual, but (for me) comfortable and really hold you well. In every little part of the car, there are some really great features (I really like the birds-eye camera view when parking, I think the one-pedal driving is addictive, and the interior room is amazing). The first scheduled maintenance is 150,000 miles -- just wiper-blades and tires for years to come. My complaints are with GM -- they seem trapped in the past. 1) I have tried for weeks to get an answer to a technical question about the power system (so I can install an inverter at the battery) by sending them requests via social media (on chevrolet.com as well as posting a question on an owners' forum which Chevy monitors/replies). In neither place has GM even acknowledged the question. This is frustratingly poor customer service and shows a lack of understanding what consumers expect on social media. 2) OnStar -- a great service, but ridiculously expensive. That's fine, but in order to try to get you to sign up, they take basic things that other modern cars provide for free (specifically, vehicle location from your smartphone) and only provide it with a paid OnStar subscription (my Ford Focus and Kia Soul both provided this for free). For the near future, they have a lock on decently priced, great electric cars.... the next time I am in the market, they'll have to compete on service too. My 5-star rating above is clearly based on the vehicle, not the way GM is managing the 'intangibles' of post-purchase ownership in the 21st century.
