Used Buick LaCrosse for Sale in Albany, NY

Located in White River Junction, VT / 99 miles away from Albany, NY

2014 Buick LaCrosse Leather Group 3.6L V6 E85 Flex Fuel SIDI DOHC VVT 6-Speed Automatic Electronic with Overdrive

Dealer Review:

Very poor customer service. Made appt days before we wanted to come in. Arrived at 9:30 am and Ben was working with someone else. We waited and Ben had to excuse himself several times to work with her. No sales manager or GM available for negotiations so we were delayed 2 additional days. At signing reviewed the back end warranty products. My parents opted for the Sentinal product. They had previously had Safe Ride (an excess wear & tear warranty) & the manager asked if they would like it again. He verbally reviewed coverages at which time he stated that key fob batteries were covered under this warranty. At this point my father spoke up and said he wanted the coverage & inquired about 4 fob batteries he replaced & had to pay for on Odyssey. We were advised there was nothing that could be done as it was a Honda (manufacturer) issue. I directly asked for a service credit in the amount of the 4 batteries & was told he couldn’t do that. I asked to be contacted by the GM & that never happened. I attempted to locate the GM’s email address but failed. I contacted Honda & they did not have it either. I filed a complaint w/Honda re: the issue & still did not get follow up from the GM. This forced me to file a complaint with the VT Attorney General Consumer Division. I received word from the AG on 4/26 that they had reached out to UV Honda & asked them to contact me. I received a call from Steve less than an hour later. I told him it was a bad time. He would not accept that & pressed for me to deal w/the issue in that moment while I was caring for a sick family member. He told me that fob batteries weren’t covered under Safe Ride but offered a free oil change. I accepted wanting to be done, until I read Steve’s reply to my AG. Complaint. He wrote: “ Good Morning, The Lyons did purchase both safe ride an sentinel. Neither of these products nor the factory warranty cover key fob battery replacements. In review of their service history I see no replacement of said batteries. I do see normal service and factory warranty repair items taken care of. After a conversation with their daughter this morning we are covering their first service on the new Pilot which cost $60 to offset the four batteries they purchased for the fobs @ a cost of $40. This is a gesture of goodwill on this matter.” 1. Honda covers fob batteries under factory warranty for the first 6 months of ownership per page 9 of the owners manual for both the traded vehicle and the new vehicle. Not sure if then incorrect information is the result of a lack of knowledge of the product or deceptive sales practices. 2. I cannot find any independent information for Safe Ride. At the time of the original purchase we were not given information about what this covers. It is not online that I can find and when I used the online chat tool on the UV Honda website I was told I’d have to speak with a member of their team. I declined as already the story has changed over and over again. It seems we are at the mercy of whatever UV Honda decides they want to cover. 3. Steve inferred that we were making this up. My parents verified that they paid cash for one set of batteries and didn’t have the service repair order any longer but found credit card receipts for 2 batteries replaced 3/3/2020 priced at $8.40 each. The issue here is NOT the $33.60 that my parents spent on items that should have been covered. This is about repeatedly receiving misinformation, being lied to and being dismissed. UV Honda clearly has no problem taking advantage of elderly and vulnerable people who can’t or don’t remember what it is they are being sold on the back end. Seems the hope is to collect the money for the coverage and then charge customers for items that they said were covered. The coverage on the ‘18 Odyssey was just shy of $1,000 and yet they weren’t given the chance to use it as they should have been. This issue is still unresolved. Finally, Ben sent an email to both of my parents and asked them for perfect scores on their customer survey. That was not cool and definitely not earned.

Features and Specs:

20 Combined MPG (17 City/26 Highway)

Listing Information:

VIN: 1G4GC5G31EF149617
Stock: W49617
Certified Pre-Owned: No
Listed since: 11-25-2022

Located in Springfield, MA / 74 miles away from Albany, NY

Features and Specs:

21 Combined MPG (17 City/28 Highway)

Listing Information:

VIN: 2G4WC582881283747
Stock: 283747
Certified Pre-Owned: No
Listed since: 10-12-2022

Located in Northampton, MA / 61 miles away from Albany, NY

You're going to love the 2013 Buick LaCrosse! A comfortable ride with plenty of style! This 4 door, 5 passenger sedan still has fewer than 60,000 mile...

Features and Specs:

29 Combined MPG (25 City/36 Highway)

Listing Information:

VIN: 1G4GC5ER8DF187125
Stock: 514803
Certified Pre-Owned: No
Listed since: 03-07-2023

Located in Glens Falls, NY / 46 miles away from Albany, NY

This 2017 Buick Lacrosse Preferred comes with all of the amenities you have come to expect from Buick. When you are driving this car it feels like you...

Features and Specs:

25 Combined MPG (21 City/31 Highway)

Listing Information:

VIN: 1G4ZN5SS1HU166600
Stock: 10310
Certified Pre-Owned: No
Listed since: 02-14-2023

Located in Troy, NY / 7 miles away from Albany, NY

Are you in the market for a luxurious and reliable vehicle? Look no further than this 2014 Buick LaCrosse in the stunning Champagne Silver Metallic co...

Features and Specs:

29 Combined MPG (25 City/36 Highway)

Listing Information:

VIN: 1G4GB5G38EF195805
Stock: 95805
Certified Pre-Owned: No
Listed since: 12-23-2022