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Consumers Review the Acura RLX

Read recent reviews for the Acura RLX
Overall Consumer Rating
4.235 Reviews
Write a reviewSee all 35 reviews
  • 5
    (54%)
  • 4
    (26%)
  • 3
    (11%)
  • 2
    (6%)
  • 1
    (3%)
Wish I had a better RLX story
Dpaprocki,01/02/2017
2014 Acura RLX, with advanced package, purchased 3/14 at Pleasanton Acura • On going electrical, entertainment system, fit and finish, suspension, electronics, backup camera, accessory issues: • 13 visits to dealer on car issues • 18 days the car was at the dealers for repairs • 4 immediate returns to the dealer due to repairs incorrect or not complete • 4 sessions working with dealer service personnel to show them how to debug issues; DTS audio, USB file interface, battery cell failure, internal recirculating fan • 2 wheels bent due to road damage • 0 time I have had wheel damage due to road damage on other vehicles • 1 factory wheel cost covered cost for 4 new wheels and tires in aftermarket • >40 hours, amount of time spent dealing with car problems • 1 safety issue, video recorded, which Acura says they will not fix • 4 videos recorded to show problems to service personnel because their first response is customer did something wrong • 14 weeks to get request to Acura customer service denied • 12 times I tried contacting Acura customer service • 3 times Acura customer service contacted me • 1 time Acura customer service told dealer not to talk to me • 10 emails to dealership and Acura management • 0 responses to email • 1 commute car purchased as I am worried RLX cannot stand up to commute and warranty is almost over Engine, LED headlamps, Sound quality are fantastic. Car has low resale value as my experience does not appear to be unique. So I have to chalk this up to a very expensive lesson. While the car is disappointing the response of the dealership and Acura/Honda customer service was more disappointing. Acura buyer beware. You are welcome to contact me and I can share the details of my experience and point you at my files and the videos of the problems I have had. Dave Pap Rocki, [contact info removed]
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