Used 2021 Toyota RAV4 Prime for Sale in New York, NY

Toyota of Hackensack - Hackensack / New Jersey

Located 10 miles away from New York, NY

Dealer Review:

Had the displeasure of being in contact with 4 different employees on one car that I was interested in. All interactions were electronically during this pandemic, while the dealership is only operating electronically through sales. A lack of follow through from each one had caused me to lose out on a car that I had made known my interest to all of them. I was getting close to a deal with the Internet Sales Manager Jay Rim when the line of communication on his part suddenly went dead. I had contacted the dealership on a Thursday, was in touch with a sales rep and someone from Business Development, Mary Green. Both told me someone would get back to me and no one did. On Saturday, the Internet Sales Manager got in touch with me and the car at that point was still available. We had exchanged emails about particulars of the deal, and then all of a sudden no response. When I didnt hear back from him on Monday morning, I reached out to him in the afternoon and he told me that another deal had come in that morning that they were now looking at. By Wednesday the car was sold to someone else. When the dealership called me to tell me that they sold the car to someone else, they had tried to say that they had accepted on the car a week earlier. This was NOT TRUE, as with each of the employees that I was in contact the week before, they all said the car was still available. The Saturday prior I had exchanged several emails with Jay Rim working a deal for the car, so it was still in fact available. They only stopped working with me when "another offer" came in on Monday morning. I had felt like the dealership was operation more like an auction house. I had never purchased a car from this dealership before, so they have no loyalty as a buyer, I get that. But this is not what I expect from a Toyota dealership. When I asked for the General Manager's and Sales Manager's email addresses another employee Armando wouldn't provide it to me. Im just one person, they have plenty of positive reviews...but buyer beware is my advice based on my experience with several of their employees.

Features and Specs:

Description: Used 2021 Toyota RAV4 Prime XSE with AWD/4WD, Remote Start, Stability Control, Mobile Internet, Auto Climate Control.
Drive Wheel Configuration: all wheel drive
38 Combined MPG (40 City/36 Highway)

Listing Information:

VIN: JTMEB3FV6MD000202
Certified Pre-Owned: No