Located in Brooklyn, NY / 11 miles away from Elizabeth, NJ
Dealer Review:
I bought a used car from this dealership out of state. It seemed like a good deal, the sales team suggested getting it inspected and gave me the information to an inspection company and I decided to use the recommended inspection company. The inspection report comes back relatively clean, minus a a few small issues. I buy the car and have it shipped to my state. Immediately I notice that it was out of alignment and the car pulls to the right and also all 4 tires are different. I went to my local mechanic and turns out every single consumable needs to be replaced immediately. Tires are dry rotted and split, brake pads are on last limb, sway bars shot, rotors are rusted and pitted excessively. The cabin air filter looks like rats were living in it. I call the sales manager Cindy and talk to her and discuss the repairs. She told me that her mechanics do a thorough inspection prior to selling vehicles to make sure that they are road ready and that there is no recourse. Below is photos of some of the things my mechanic found. Needless to say I don't think their mechanics or the inspection company that their sales team referred me to didn't even look at this car. At the end of the conversation I asked her if this is how she would like to leave this transaction and she said there was nothing she could do. I told her that is fine I will be leave a review reflecting my experience. She then tells me that a negative wouldn't be fair for her sales staff. In the end I gave Cindy an opportunity to rectify the situation, even just an apology would have been nice. But instead of doing the right thing and owning up to it she just passed the blame and said that I should have done my research. Another issue was that the car was listed for 9995 on cars.com. When the sales agreement came to my house in the mail, it was about $800 dollars more expensive. Little last minute trickery.
I understand the risk of buying a used car from a dealership "as is" and that things will need to be address with any car at some point. Certainly I didn't think the car I bought would need everything replaced as soon as it rolled off the truck. Being a luxury care dealership I would think that they would pride themselves on customer service and selling cars that are safe for their customers and their families. Unfortunately I got got by this dealership and all I can do is spread awareness about their predatory business ethics to the public.
Also they don't give [non-permissible content removed] about their customers or responding to customer complaints. The response to any negative review is generic and is always the same. it goes something like this:
"Good morning Mr. so and so,
I am sorry to read about your frustrations. The issues which you have highlighted in your review are quite alarming, and this deeply concerns me. I will be speaking with my staff in order to gather further details regarding this incident, and we will be making any appropriate corrections. If you would like to speak about this further, please feel free to contact me at, (718) 407-0700.
Eugene Woods
General Manager
Lexus of Brooklyn"
This generic response is just an attempt to save face and boost ratings for google reviews. don't be fooled.
I will certainly be contacting the Better Business Bureau, DMV and the New York Attorney Generals office in regards to this matter.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: Yes
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
22 Combined MPG (20 City/26 Highway)
Listing Information:
VIN: 5TDDZRFH6JS848312 Stock: BX20748 Certified Pre-Owned: No Listed since: 07-29-2022
Located in Huntington Station, NY / 44 miles away from Elizabeth, NJ
We are a full service New York used car dealer located in Huntington serving the towns of Suffolk County, Nassau County, Long Island NY, Queens NY, Co...
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: Yes
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
22 Combined MPG (20 City/26 Highway)
Listing Information:
VIN: 5TDDZRFH7JS911322 Stock: 451 Certified Pre-Owned: No
Certified Luxury Motors of Valley Stream (26 mi away)
AWD/4WD
Back-up camera
Bluetooth
Third-row seating
Tire Pressure Warnin...
+more
Located in Valley Stream, NY / 26 miles away from Elizabeth, NJ
Customer satisfaction and selling quality Certified Pre-owned vehicles with guaranteed clean carfax for your peace of mind. We have excellent relation...
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: Yes
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
22 Combined MPG (19 City/26 Highway)
Listing Information:
VIN: 5TDBZRFH6JS861343 Stock: C3215-A-TA Certified Pre-Owned: No Listed since: 06-04-2022
Located in Maple Shade, NJ / 64 miles away from Elizabeth, NJ
Dealer Review:
Great First Impression ! I decided to go to CarVision maple shade and was greeted by Saleem Boyd. Saleem was very knowledgeable about all the different vehicles, I was interested in and even offered other suggestions based off my budget. We were able to discuss the best options and find the perfect car for me. Saleem was very friendly and had great customer service skills. I even told my family and friends how great he was and recommended they go to him when ready to purchase a vehicle. The other staff were very friendly and welcoming as well and it was very clean inside the dealership. I definitely recommend Car Vision MapleShade. Very good Service and great selection of cars !
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: No
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
22 Combined MPG (19 City/26 Highway)
Listing Information:
VIN: 5TDBZRFH6JS827970 Stock: 827970 Certified Pre-Owned: No Listed since: 03-16-2022
Located in Hempstead, NY / 31 miles away from Elizabeth, NJ
Dealer Review:
We walked in with my girlfriend to see vehicle we saw here and the sales person make us feel uncomfortable we just walked away after few minutes interacting with this individual.
Located in Westbury, NY / 35 miles away from Elizabeth, NJ
2018 Toyota Highlander SE Certified. Blizzard Pearl AWD 8-Speed Automatic Electronic with ECT-i 3.5L V6AWD, ABS brakes, Active Cruise Control, Alloy w...
Dealer Review:
William Chin went above and beyond to make sure that my car buying experience was smooth and as pain-free as possible. He was kind and courteous on the phone as we negotiated. The car was absolutely spotless and the registration and plates were all set up before I arrived to purchase the vehicle. I highly recommend working with him
Located in Lawrenceville, NJ / 37 miles away from Elizabeth, NJ
Team Toyota of Princeton is proud to offer this fantastic pre-owned vehicle to you including:2018 Toyota Highlander LE Gray FWD 3.5L V6 8-Speed Automa...
Dealer Review:
Andy Dasher and Matt Morante made it a perfect experience for us. They made it easy to drive away in a fabulous new car! I highly recommend Team Toyota of Princeton!
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: Yes
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
23 Combined MPG (20 City/27 Highway)
Listing Information:
VIN: 5TDZZRFH4JS273231 Stock: J3307C Certified Pre-Owned: No Listed since: 06-14-2022
Located in Yonkers, NY / 29 miles away from Elizabeth, NJ
"Yonkers Auto Mall is located on Central Park Avenue in Yonkers, NY. We are in Westchester County, just North of the Bronx. Parking is EASY in ou...
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: Yes
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
22 Combined MPG (20 City/26 Highway)
Listing Information:
VIN: 5TDJZRFH8JS554932 Stock: Y12485 Certified Pre-Owned: No Listed since: 12-17-2021
Located in Springfield, NJ / 6 miles away from Elizabeth, NJ
Check out this gently-used 2018 Toyota Highlander we recently got in. This vehicle is loaded with great features, plus it comes with the CARFAX BuyBac...
Dealer Review:
They were very friendly and honest and had very clean vehicles. We are very pleased with our new truck. It was worth the drive to do business with you all.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: No
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
22 Combined MPG (20 City/26 Highway)
Listing Information:
VIN: 5TDJZRFH8JS546314 Stock: 12650 Certified Pre-Owned: No
Great, but lots of road noise on some highway surf
John A.,03/21/2018
Limited 4dr SUV AWD (3.5L 6cyl 8A)
I bought the 2018 Highlander due to the many standard features, great reviews, and lastly price comparison. No matter what the price, if you don't buy what you like, you'll never like it, so why cheap out. There are many great features in the highlander, nice interior, power, safety features. My previous vehicle was a 2010 explorer and I found it nearly overwhelming to test drive and … compare all this new stuff on different vehicles. It’s a lot to consume in a relatively short test drive; it takes days to get to know a vehicle. I settled on the Highlander, considered Jeep, Kia and more. Other reviews pointed out there are many things that beep at you. Yes, but all are expected, seat belts beep if you take it off, lane departure alert beeps, if you have it turned on and change lanes without signaling. Also the lane Alert button is a "sticky button" and does not reset each time vehicle is started, so I only turn it on when I want it for long highway drives. Love the adaptive cruise, makes CC useable. Love the collision alert, have heard the beep and actual braking once when going into a turn a bit too fast (distracted by all the new stuff), it detected the trees on the outside of the turn and braked just enough to slow you down a bit and alert the driver. So I think this was an appropriate response. Obviously there’s a lot more to these systems that I am yet to experience. Lane departure will nudge the wheel in the right direction, but ultimately the driver is in control and the nudge I deem appropriate. I like everything about the new Highlander (including auto headlights, lots of driver legroom, good GPS, great looks, plenty of power, smooth ride, quiet around city, and more) except, the LOAD road noise on some highway surfaces. Need to determine if the Toyo tires are the cause or what I can do about it. I spent 8 hours in it this weekend on Highways and hated the road noise as 91N and 89 through VT seemed entirely like rough surface that produces too much road noise. The road noise changes dramatically with the road surface and I have not noticed/experienced this with previous vehicles including the2010 Ford Explorer I drove 142k with various tires. Also, the JBL speakers are not good. I have a good ear for music and no level of adjustment could make it sound good. The front speakers bounce off the windshield and the whole system is tuned too much for base. I turned base way down but still not good. I never tried the stereo during test drives , assuming it would be good enough and didn’t want to blast the sales person or spend the long time it takes to check all these things, stereo was lower on the list. I was wrong. I would like to hear other reviews/comment on road noise and sound system. The styling of the Highlander is also great, and I like the interior over all. Driver’s seat is VERY comfortable for me and adjusts many ways. Overall I like the Highlander a lot, but the road noise is a big issue for me, and if reduced would help the sound system. With only 2150 Miles, I’ve gotten to know it but will update this review and I hope it helps someone.
Used 2018 Toyota Highlander in Elizabeth, NJ Values
Estimated values
2018 Toyota Highlander Limited 4dr SUV AWD (3.5L 6cyl 8A) with no options
Condition
Trade-In
Private Party
Dealer Retail
Outstanding
$31,269
$35,140
$39,022
Clean
$30,603
$34,374
$38,152
Average
$29,494
$33,098
$36,702
Rough
$28,051
$31,439
$34,817
The average list price of a used 2018 Toyota Highlander in Elizabeth, New Jersey is $31,855. The average mileage on a used Toyota Highlander 2018 for sale in Elizabeth, New Jersey is 43,318. Based on the average mileage of 43,318 for used 2018 Toyota Highlander for sale in Elizabeth, NJ and using an average vehicle condition rating, which means the vehicle may have a few mechanical and/or cosmetic problems and may require a considerable amount of reconditioning, we appraise the average trade-in value of a used Toyota Highlander 2018 in Elizabeth, New Jersey to be $29,494.