Used 2018 Lexus RX 350 for Sale in Phoenix, AZ

LeSueur Car Company - Tempe / Arizona

Located 10 miles away from Phoenix, AZ

Features and Specs:

Description: Used 2018 Lexus RX 350 F SPORT with AWD/4WD, Stability Control, Auto Climate Control, Adaptive Cruise Control, Power Driver Seat.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 2T2BZMCAXJC139596
Stock: 139596
Certified Pre-Owned: No

Honda of Superstition Springs - Mesa / Arizona

Located 24 miles away from Phoenix, AZ

Dealer Review:

Excellent service by Adam and together with GM, David, A great price to take care of my family. We had to replace a totaled car and we found the perfect car for the budget and Adam even helped me drop off my rent car after purchase!❤️

Features and Specs:

Description: Used 2018 Lexus RX 350 with Tire Pressure Warning, Audio and cruise controls on steering wheel, Pre-collision safety system, Stability Control, Keyless Entry/Start.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCA7JC115108
Stock: 83413
Certified Pre-Owned: No
Listed since: 12-05-2020

Bill Luke Santan - Gilbert / Arizona

Located 24 miles away from Phoenix, AZ

Dealer Review:

Just came from the dealership. My wife wanted a different car after 5 years. She was looking at Jeep Cherokee's and Lincoln MKC's. They had a few, found an MKC she liked. We brought her 2011 Jeep Wrangler 4 door hardtop Unlimited with 2" lift, oversize tires/wheels, fully loaded with 59K miles and super clean. KBB trade in value was $20L to $23K. The sales guy wrote everything up to see what they would give for trade. He came back after talking with his F&I guy and offered $10.9 trade in value. ARE YOU KIDDING ME! I confirmed what he was saying and he told me that he had dropped the price of the MKC by $2K. So where is the disparity of $10K. Even the Nissan dealership across the street offered $18.2 and he said that's because Nissan pads their prices. I'm sorry but this is 2020 where most buyers have access to this thing called the internet, where a great deal of research gets done before we step on the lot! I got on the phone and explained everything to my buddy who is has been an F&I guy in CA for 20 years. He said the guy was jerking my chain and to walk away. So I explained to the sales guy, 1, the offer is insulting. 2, you'll sell the Jeep with how it looks quickly and for about $24K, not to mention how many buyers it's going to attract on the lot. I didn't appreciate being insulted and demanded our keys. He starts the car sales SOP, saying that he has to go get the keys but when he walks to the F&I guy, my wife sees him pull the keys out of his own pocket, so now he's [non-permissible content removed] too. Then he comes to us with the key and says his boss made a mistake and thought it was a soft top not a hard top and he reran the estimate and magically came up $6K. If I plug in the details on KBB.com and compare soft top to hard top, the value is less than $1K, so where did they come up with $6K for their mistake? I'll tell you where, out of the fact that I told him he was insulting and was losing a sale. So then the sales guy, trying to save the sale says, sell your jeep outright and come back. I told him you will NEVER see me on a Bill Luke lot again! If that's how you treat people, by taking advantage of them, then you can KMA! Now I know we aren't going to get private seller pricing on a trade in and I know some dealerships will be higher and some lower on trade in but this was the most insulting experience I have ever had at a dealership and I've sold cars for a little bit years ago, so I understand some of the process. Of course we didn't have as educated a buyer back then because of how the internet information has exploded. So I'm putting this out as a combat veteran and retired police officer, to any of my fellow vets and first responders, don't waste your time at Bill Luke dealerships! Follow up: After the I posted our bad review of Bill Luke Santan - Used Car Sales in Gilbert, AZ, their General Sales Manager reached out and apologized for the behavior of his staff. He said it was an isolated incident and that his staff would be reprimanded. He asked how he could make it up to us, as he understands the importance of positive vs negative reviews and experiences, especially with the veteran community, which he has had dealings with in Sierra Vista. I was concerned that this was just an appeasement and that his offer may have lacked sincerity, as a form of lip service. I did appreciate that he had reached out however, so I further explained what had happened and told him I would give his store a second chance to repair an insulting encounter into a positive exchange. I offered my terms which included finding us a similar car to the one my wife wanted, which had since been sold, I asked for a fair market price on trade in, a discounted price on the sale of the new (used) vehicle and I asked for a written apology from the sales person and the manager on that night, both who insulted us. Lastly, I asked that we not have to see the sales person or the manager as that would cause another issue if I had to look at them or thought they were benefitting in anyway, from this potential sale. Nothing I asked for was unreasonable and I waited for a reply. My thoughts were, if he agreed or even countered, then he was sincere. If he declined, then I would be assured that his seemingly caring response was in reality, a duplicitous attempt to get me to roll over on the truth. The truth being that their store and practices were insulting, unprofessional and deceitful. They lived up to the stereotypical “used car salesman” character often depicted as shady, greasy, deceitful and willing to take advantage of anyone foolish enough to step on to their lot, just for the sake of making a buck! Of course that was from a bygone era, certainly not found today, where the public is much more educated, where information on values and costs is so easily available on smart devices and phones alike. At least that’s what I thought until it was all confirmed as happening now, in 2020, in Gilbert, AZ. So my recommendation NOW, as it was the night this awful experience happened to my wife and I, is to steer clear of Bill Luke stores. If only my experience hadn’t been confirmed by the General Sales Manager, I could’ve believed that this was isolated. For all I know, this behavior gets high fives from the leadership at Bill Luke stores. However, not all is negative – this experience forced us to look at the competition for Bill Luke car sales and what we found was a great experience at the Courtesy group of car sales stores. In fact, we traded in my wife’s Jeep, the one that Bill Luke Santan had insulted us with, with a $10.9K offer. Courtesy gave us more than double that on trade in! Then they knocked $4800K off the price of a used vehicle that my wife fell in love with. A deal too good to be true? Or perhaps, as the sales guy at Bill Luke put it “the competition pads their prices.” I did my due diligence checking to see if this was a good deal all around or not and wouldn’t you know it, turns out it was a great deal!!! So thank you to Bill Luke Santan sales staff the manager on that night and the General Sales Manager for making sure we never went back to Bill Luke stores. So the Courtesy stores made money yesterday on a car sale, took in a great trade that will also make them money, they can show another unit sold this month and they did it with professionalism and integrity. Hmm, isn’t that what all car sales stores should be about in 2020. If you’re asking me, then absolutely yes! But hey, maybe you can try Bill Luke Santan and see if your experience is different…or not. For us, we will let our world know that the Courtesy Stores are the place to go. When you have a choice on where to spend your hard earned money, courtesy, vs. being insulted will always get my vote.

Features and Specs:

Description: Used 2018 Lexus RX 350 with Stability Control, Auto Climate Control, Adaptive Cruise Control, Power Driver Seat, Power Liftgate/Trunk.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCAXJC093699
Stock: SS22005
Certified Pre-Owned: No
Listed since: 01-08-2021

Cardinaleway Mazda at Peoria - Peoria / Arizona

Located 13 miles away from Phoenix, AZ

Dealer Review:

Working with the sales lady, we agreed on an out the door price, written down in the sales lady's own writing on her paper. Then, as I go to sign paper work they just kept shoving at me. Here is the joke...I never was even offered to drive the car! At least the financial dept made the sales lady come and let me drive it. Then back to finance dept...then looking at the paper work I noticed it was o er 2k more than we agreed on. Now, they say it's too late because I signed the paper while we were discussing not driving car. The financial dept said I was now responsible to pay it. I traded a cute sports car in too, only 8800 miles on it, just like if the show room, Maxda manager came in a d said it was only worth 9k and he would have to send it to auction. Well, I just lost my husband and probably not the best time to purchase a new car but I believed this manager and sales lady. To my shock, they turned around and put my sports car on the lot for over 15k This Mazda dealership should be ashamed of themselves for ripping elderly people off in more than one way. But get this, as soon as I sat down with sales lady, she goes on and in about how big if a Christian she is because it's a Christian run. So, I completely trusted her and she knew about my husband's passing. Then, to top it off, while I was in finance dept writing a check for full amount if car, the man tells me they did a credit check on me without my approval. I'm paying cash and they run a credit check and it was a hard inquiry too. Do Not Trust This Dealership. Run from them! I filed a complaint with Mazda and all I got back was that they got it. Have not heard a word! Stay away from All Mazda Dealers, if this us how they run abusiness . A shady business indead!

Features and Specs:

Description: Used 2018 Lexus RX 350 with Blind Spot Monitoring, Tire Pressure Warning, Audio and cruise controls on steering wheel, Pre-collision safety system, Stability Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCA9JC114476
Stock: K5592
Certified Pre-Owned: No
Listed since: 01-15-2021

Bill Luke Chrysler Dodge Jeep Ram - Phoenix / Arizona

Located 2 miles away from Phoenix, AZ

Dealer Review:

100% would recommend Bill Luke, everyone that worked with me to help me get my Challenger was super professional & I would definitely do the process over again Albert , Terrance & Thayer helped a lot

Features and Specs:

Description: Used 2018 Lexus RX 350 with Tire Pressure Warning, Audio and cruise controls on steering wheel, Pre-collision safety system, Stability Control, Keyless Entry/Start.
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCA4JC100162
Stock: CW49352
Certified Pre-Owned: No
Listed since: 12-29-2020

Vroom - Get It Delivered Nationwide, Contact-Free - Phoenix / Arizona

Located 3 miles away from Phoenix, AZ

Vroom is a national online retailer that allows you to shop thousands of high-quality vehicles online, delivered straight to you contact-free. With Vroom, browse and shop through an extensive inventory of low-mileage, competitively priced cars, and trucks available for purchase, with easy online financing and new inventory added every day. No haggling. No pressure. Buy your next vehicle from Vroom, have it delivered straight to you, and never visit a dealership again. Have a car to trade-in? Vroom offers hassle-free, no obligation quotes and they will even pick it up. Learn more at Vroom.com.Vroom only sells cars and trucks with clean titles, that are free of fire, flood and frame damage and have accident-free CARFAX vehicle history reports at the time of purchase and sale. Every Vroom vehicle must also pass safety, mechanical and cosmetic inspections before it is sold. If a vehicle does not meet Vroom's retail standards, they do not list the vehicle for sale on the site.

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

Description: Used 2018 Lexus RX 350 with Blind Spot Monitoring, Tire Pressure Warning, Audio and cruise controls on steering wheel, Pre-collision safety system, Stability Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCA0JC104953
Stock: 104953
Certified Pre-Owned: No

Chapman Chrysler Dodge Jeep Ram - Scottsdale / Arizona

Located 11 miles away from Phoenix, AZ

Features and Specs:

Description: Used 2018 Lexus RX 350 with Tire Pressure Warning, Audio and cruise controls on steering wheel, Pre-collision safety system, Stability Control, Keyless Entry/Start.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCA5JC096106
Stock: Q97303
Certified Pre-Owned: No
Listed since: 01-20-2021

Earnhardt Toyota - Mesa / Arizona

Located 24 miles away from Phoenix, AZ

Dealer Review:

Called Earnhardt Toyota yesterday and agreed to buy a car in their certified pre-owned inventory. I went down to buy the car after work. The dealership sold the car to another person as I arrived. I told the sales manager that they were not honoring their deal with me. He told me, "you can't expect me to hold a used car for you." I said, I bought another Camry from you last month, and asked them to keep an eye out for another Camry for me. The sales rep said he would. He did NOT keep his eye out for me. I called, rather I tried to call this dealership several times with their phones not working properly. When the sales manager asked me if he would like me to have him keep an eye out for a Camry, I told him his sales rep was supposed to do that for me already. He responded saying, he is 19 years old, that I should not expect him to be accountable to help me out. This completely floored me, I did not know how to respond to such a moronic statement. They sold the car out from under me, I can't expect their sales rep to be accountable to me, and I left the dealership completely dissatisfied. If this customer service reflects their best ability, then I will take my business somewhere else.

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

Description: Used 2018 Lexus RX 350 with Stability Control, Auto Climate Control, Adaptive Cruise Control, Power Driver Seat, Power Liftgate/Trunk.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCA6JC102379
Certified Pre-Owned: No

Don Sanderson Ford - Glendale / Arizona

Located 5 miles away from Phoenix, AZ

Features and Specs:

Description: Used 2019 Lexus RX 350 with Stability Control, Auto Climate Control, Adaptive Cruise Control, Power Driver Seat, Power Liftgate/Trunk.
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCA9KC135720
Certified Pre-Owned: No

CarMax Phoenix-West Valley - Now offering Curbside Pickup - Tolleson / Arizona

Located 12 miles away from Phoenix, AZ

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee to be sure it’s the right car for you. See carmax.com for details. At CarMax, finding the right car is easy. You can shop online, get pre-approved for financing, and receive a trade-in offer all from the comfort of home. Then, when it’s time to buy, you can choose curbside pickup at your local CarMax or home delivery in select markets. And we stand behind every used car we sell with a 90-Day/4,000-Mile (whichever comes first) Limited Warranty. See store for details. Price assumes final purchase will be made in AZ, and excludes tax, title, tags and $199 CarMax processing fee (not required by law). Some fees are location specific and may change if you transfer this vehicle to a different CarMax store. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov/recalls to learn if this vehicle has an unrepaired safety recall. Inventory shown here is updated every 24 hours.

Features and Specs:

Description: Used 2017 Lexus RX 350 with Stability Control, Auto Climate Control, Adaptive Cruise Control, Power Driver Seat, Power Liftgate/Trunk.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCA5HC090073
Stock: 19669407
Certified Pre-Owned: No

Jaguar North Scottsdale - Phoenix / Arizona

Located 13 miles away from Phoenix, AZ

Features and Specs:

Description: Used 2019 Lexus RX 350 F SPORT with AWD/4WD, Stability Control, Auto Climate Control, Adaptive Cruise Control, Power Driver Seat.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 2T2BZMCA4KC180825
Stock: L09598A
Certified Pre-Owned: No
Listed since: 12-10-2020

Chapman BMW on Camelback - Phoenix / Arizona

Located 1 miles away from Phoenix, AZ

Dealer Review:

We just purchased a M240i XDrive Conv. working with Joe Lena. He knows his car details as we bounced around on what we wanted, but he always provided us with correct and clear details. We used the Costco auto buying program so everything went smooth and easy.

Features and Specs:

Description: Used 2017 Lexus RX 350 F SPORT with AWD/4WD, Stability Control, Auto Climate Control, Adaptive Cruise Control, Power Driver Seat.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 2T2BZMCA9HC083547
Stock: X210646A
Certified Pre-Owned: No
Listed since: 12-31-2020

Larry H. Miller Toyota Peoria - Peoria / Arizona

Located 13 miles away from Phoenix, AZ

Dealer Review:

My Salesman RT was Great. I feel I got treated very well during the purchase process. He went the extra mile to make sure I was happy with my trade-in value. I have owned several Toyotas and I am excited for My New Tacoma.

Features and Specs:

Description: Used 2019 Lexus RX 350 with Tire Pressure Warning, Audio and cruise controls on steering wheel, Pre-collision safety system, Stability Control, Keyless Entry/Start.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCA4KC137598
Stock: P33229
Certified Pre-Owned: No
Listed since: 12-06-2020

Galleria Motorcars - Scottsdale / Arizona

Located 10 miles away from Phoenix, AZ

Engineered with outstanding features for tremendous performance, our One Owner 2017 Lexus RX 350 AWD is proudly presented in Ultra White! Powered by a proven 3.5 Liter V6 that offers 295hp while paired with a responsive 8 Speed Automatic transmission for amazing passing ability. This All Wheel Drive SUV shows off an engaging driving experience and swift acceleration, all while scoring near 26mpg on the highway. Designed to turn heads, our RX 350 boasts distinct alloy wheels, LED lighting, rear privacy glass, and a power liftgate proving our show-stopping SUV is ready to show you what it can do. Buckle up and get comfortable in the seats of our RX 350 that feel tailor-made for your comfort as you get acquainted with the futuristic interior that comes with smart access with push-button start, dual-zone automatic climate control, leather heated front seats, and more. At your fingertips is Lexus Display Audio interface with a color multimedia display, nine speakers, Bluetooth, and USB smartphone connectivity. You'll drive with the peace of mind that your Lexus RX has been carefully crafted with advanced safety features including ABS, traction/stability control, airbags, a rearview camera, lane departure warning, forward collision warning, and Lexus Enform Safety Connect. An ideal balance of performance, efficiency, style, and reliability, our RX 350 is an excellent choice! Print this page and call us Now... We Know You Will Enjoy Your Test Drive Towards Ownership!

Features and Specs:

Description: Used 2017 Lexus RX 350 with AWD/4WD, Stability Control, Auto Climate Control, Adaptive Cruise Control, Power Driver Seat.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 2T2BZMCA7HC129912
Stock: 129912
Certified Pre-Owned: No
Listed since: 12-14-2020

CarMax Phoenix-Gilbert - Now offering Curbside Pickup - Gilbert / Arizona

Located 24 miles away from Phoenix, AZ

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee to be sure it’s the right car for you. See carmax.com for details. At CarMax, finding the right car is easy. You can shop online, get pre-approved for financing, and receive a trade-in offer all from the comfort of home. Then, when it’s time to buy, you can choose curbside pickup at your local CarMax or home delivery in select markets. And we stand behind every used car we sell with a 90-Day/4,000-Mile (whichever comes first) Limited Warranty. See store for details. Price assumes final purchase will be made in AZ, and excludes tax, title, tags and $199 CarMax processing fee (not required by law). Some fees are location specific and may change if you transfer this vehicle to a different CarMax store. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov/recalls to learn if this vehicle has an unrepaired safety recall. Inventory shown here is updated every 24 hours.

Features and Specs:

Description: Used 2017 Lexus RX 350 with Stability Control, Auto Climate Control, Adaptive Cruise Control, Power Driver Seat, Power Liftgate/Trunk.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCA2HC080570
Stock: 19668807
Certified Pre-Owned: No

CarMax Tucson - Now offering Curbside Pickup - Tucson / Arizona

Located 106 miles away from Phoenix, AZ

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee to be sure it’s the right car for you. See carmax.com for details. At CarMax, finding the right car is easy. You can shop online, get pre-approved for financing, and receive a trade-in offer all from the comfort of home. Then, when it’s time to buy, you can choose curbside pickup at your local CarMax or home delivery in select markets. And we stand behind every used car we sell with a 90-Day/4,000-Mile (whichever comes first) Limited Warranty. See store for details. Price assumes final purchase will be made in AZ, and excludes tax, title, tags and $199 CarMax processing fee (not required by law). Some fees are location specific and may change if you transfer this vehicle to a different CarMax store. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov/recalls to learn if this vehicle has an unrepaired safety recall. Inventory shown here is updated every 24 hours.

Features and Specs:

Description: Used 2017 Lexus RX 350 with Stability Control, Auto Climate Control, Adaptive Cruise Control, Power Driver Seat, Power Liftgate/Trunk.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCAXHC086312
Stock: 19828813
Certified Pre-Owned: No

Bill Luke Santan - Gilbert / Arizona

Located 24 miles away from Phoenix, AZ

Dealer Review:

Just came from the dealership. My wife wanted a different car after 5 years. She was looking at Jeep Cherokee's and Lincoln MKC's. They had a few, found an MKC she liked. We brought her 2011 Jeep Wrangler 4 door hardtop Unlimited with 2" lift, oversize tires/wheels, fully loaded with 59K miles and super clean. KBB trade in value was $20L to $23K. The sales guy wrote everything up to see what they would give for trade. He came back after talking with his F&I guy and offered $10.9 trade in value. ARE YOU KIDDING ME! I confirmed what he was saying and he told me that he had dropped the price of the MKC by $2K. So where is the disparity of $10K. Even the Nissan dealership across the street offered $18.2 and he said that's because Nissan pads their prices. I'm sorry but this is 2020 where most buyers have access to this thing called the internet, where a great deal of research gets done before we step on the lot! I got on the phone and explained everything to my buddy who is has been an F&I guy in CA for 20 years. He said the guy was jerking my chain and to walk away. So I explained to the sales guy, 1, the offer is insulting. 2, you'll sell the Jeep with how it looks quickly and for about $24K, not to mention how many buyers it's going to attract on the lot. I didn't appreciate being insulted and demanded our keys. He starts the car sales SOP, saying that he has to go get the keys but when he walks to the F&I guy, my wife sees him pull the keys out of his own pocket, so now he's [non-permissible content removed] too. Then he comes to us with the key and says his boss made a mistake and thought it was a soft top not a hard top and he reran the estimate and magically came up $6K. If I plug in the details on KBB.com and compare soft top to hard top, the value is less than $1K, so where did they come up with $6K for their mistake? I'll tell you where, out of the fact that I told him he was insulting and was losing a sale. So then the sales guy, trying to save the sale says, sell your jeep outright and come back. I told him you will NEVER see me on a Bill Luke lot again! If that's how you treat people, by taking advantage of them, then you can KMA! Now I know we aren't going to get private seller pricing on a trade in and I know some dealerships will be higher and some lower on trade in but this was the most insulting experience I have ever had at a dealership and I've sold cars for a little bit years ago, so I understand some of the process. Of course we didn't have as educated a buyer back then because of how the internet information has exploded. So I'm putting this out as a combat veteran and retired police officer, to any of my fellow vets and first responders, don't waste your time at Bill Luke dealerships! Follow up: After the I posted our bad review of Bill Luke Santan - Used Car Sales in Gilbert, AZ, their General Sales Manager reached out and apologized for the behavior of his staff. He said it was an isolated incident and that his staff would be reprimanded. He asked how he could make it up to us, as he understands the importance of positive vs negative reviews and experiences, especially with the veteran community, which he has had dealings with in Sierra Vista. I was concerned that this was just an appeasement and that his offer may have lacked sincerity, as a form of lip service. I did appreciate that he had reached out however, so I further explained what had happened and told him I would give his store a second chance to repair an insulting encounter into a positive exchange. I offered my terms which included finding us a similar car to the one my wife wanted, which had since been sold, I asked for a fair market price on trade in, a discounted price on the sale of the new (used) vehicle and I asked for a written apology from the sales person and the manager on that night, both who insulted us. Lastly, I asked that we not have to see the sales person or the manager as that would cause another issue if I had to look at them or thought they were benefitting in anyway, from this potential sale. Nothing I asked for was unreasonable and I waited for a reply. My thoughts were, if he agreed or even countered, then he was sincere. If he declined, then I would be assured that his seemingly caring response was in reality, a duplicitous attempt to get me to roll over on the truth. The truth being that their store and practices were insulting, unprofessional and deceitful. They lived up to the stereotypical “used car salesman” character often depicted as shady, greasy, deceitful and willing to take advantage of anyone foolish enough to step on to their lot, just for the sake of making a buck! Of course that was from a bygone era, certainly not found today, where the public is much more educated, where information on values and costs is so easily available on smart devices and phones alike. At least that’s what I thought until it was all confirmed as happening now, in 2020, in Gilbert, AZ. So my recommendation NOW, as it was the night this awful experience happened to my wife and I, is to steer clear of Bill Luke stores. If only my experience hadn’t been confirmed by the General Sales Manager, I could’ve believed that this was isolated. For all I know, this behavior gets high fives from the leadership at Bill Luke stores. However, not all is negative – this experience forced us to look at the competition for Bill Luke car sales and what we found was a great experience at the Courtesy group of car sales stores. In fact, we traded in my wife’s Jeep, the one that Bill Luke Santan had insulted us with, with a $10.9K offer. Courtesy gave us more than double that on trade in! Then they knocked $4800K off the price of a used vehicle that my wife fell in love with. A deal too good to be true? Or perhaps, as the sales guy at Bill Luke put it “the competition pads their prices.” I did my due diligence checking to see if this was a good deal all around or not and wouldn’t you know it, turns out it was a great deal!!! So thank you to Bill Luke Santan sales staff the manager on that night and the General Sales Manager for making sure we never went back to Bill Luke stores. So the Courtesy stores made money yesterday on a car sale, took in a great trade that will also make them money, they can show another unit sold this month and they did it with professionalism and integrity. Hmm, isn’t that what all car sales stores should be about in 2020. If you’re asking me, then absolutely yes! But hey, maybe you can try Bill Luke Santan and see if your experience is different…or not. For us, we will let our world know that the Courtesy Stores are the place to go. When you have a choice on where to spend your hard earned money, courtesy, vs. being insulted will always get my vote.

Features and Specs:

Description: Used 2017 Lexus RX 350 with Tire Pressure Warning, Audio and cruise controls on steering wheel, Pre-collision safety system, Stability Control, Keyless Entry/Start.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCA1HC075263
Stock: SC21634
Certified Pre-Owned: No
Listed since: 12-03-2020

Lexus of Chandler - Chandler / Arizona

Located 14 miles away from Phoenix, AZ

Features and Specs:

Description: Used 2017 Lexus RX 350 with Stability Control, Auto Climate Control, Adaptive Cruise Control, Power Driver Seat, Power Liftgate/Trunk.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
23 Combined MPG (20 City/27 Highway)

Listing Information:

VIN: 2T2ZZMCAXHC051916
Stock: ZCP0662
Certified Pre-Owned: No
Listed since: 01-25-2021