Used 2018 Buick Regal TourX for Sale in Houston, TX

Located in Houston, TX / 11 miles away from Houston, TX

Dealer Review:

I visited the dealership to look at a vehicle listed as "coming soon" It was dirty (expected that) and was in need of few (4) items to be repaired which the salesman claimed would take care of when it was detailed. After the test drive I made a down payment and agreed to close the deal and take delivery in a week. I called the day before the week had lapsed (salesman was supposed to "call me") and the salesman said it was ready. I went to pick up the car and when the brought it out it was poorly detailed and no items were repaired. I addressed these items with the salesman and he took the vehicle back to the service area only to return with one item repaired and said parts where needed to complete the other items. He created a service order (I have a copy) for those items said he would submit it and gave me a contact in the service department and said they would "call me". After a week I called them. I was told they weren't aware of the service order and asked who my salesman was and they would "call me right back" After a day I called the service manager and was told to bring the car in they had received the parts. I took in the car and said I was here for my appointment to which the service man says "what appointment" He looks at the vehicle takes pictures of items to be repaired (which the salesman had already done when he submitted the service order) and says this one item costs $300 and will need management approval! He told me the service manager will order the parts and "call me" That call never came. I called the service manager and after 3 more "I'll call you" was told parts are ready. I bring the Vehicle back and they repair one item and said they ordered the wrong part (the part that was supposedly $300). Of course they said they'll order it and "call me" I tried to contact them several times only to get excuses and that they will "call me". The solution to the problem is that of company loyalty. If the sales and service really cared for their role in the organization they could do it by providing good customer service. Also proper training of the sales staff to understand the limitations of the service department and help them provide better customer service.

Features and Specs:

24 Combined MPG (21 City/29 Highway)

Listing Information:

VIN: W04GV8SXXJ1152396
Stock: 152396
Certified Pre-Owned: No
Listed since: 02-27-2023

Located in Stafford, TX / 18 miles away from Houston, TX

Texas Direct Auto has happily served the greater Houston area for more than 20 years. We are one of the largest auto dealerships in the country, with ...

Features and Specs:

24 Combined MPG (21 City/29 Highway)

Listing Information:

VIN: W04GV8SX9K1030551
Stock: 030551
Certified Pre-Owned: No

Located in Cleveland, OH / 1,112 miles away from Houston, TX

At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

Features and Specs:

24 Combined MPG (21 City/29 Highway)

Listing Information:

VIN: W04GU8SX6J1129507
Stock: 2001435254
Certified Pre-Owned: No
Listed since: 12-30-2021

Located in Gilbert, AZ / 1,000 miles away from Houston, TX

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee ...

Features and Specs:

24 Combined MPG (21 City/29 Highway)

Listing Information:

VIN: W04GV8SX8J1124614
Stock: 23999889
Certified Pre-Owned: No

Located in New York City, NY / 1,420 miles away from Houston, TX

At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

Features and Specs:

24 Combined MPG (21 City/29 Highway)

Listing Information:

VIN: W04GU8SX8J1067785
Stock: 2001869024
Certified Pre-Owned: No
Listed since: 11-11-2022

Located in Buena Park, CA / 1,362 miles away from Houston, TX

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee ...

Features and Specs:

24 Combined MPG (21 City/29 Highway)

Listing Information:

VIN: W04GV8SX2J1076897
Stock: 24088565
Certified Pre-Owned: No

Located in Golden, CO / 890 miles away from Houston, TX

Introducing the Love Your Car Guarantee from CarMax! Now you can take your time with a 24-hour test drive and a 30-day/1500-mile money back guarantee ...

Features and Specs:

24 Combined MPG (21 City/29 Highway)

Listing Information:

VIN: W04GV8SX5J1139166
Stock: 21955522
Certified Pre-Owned: No