Located in Flemington, NJ / 62 miles away from Bronx, NY
CARFAX 1-Owner, GREAT MILES 51,595! WAS $24,991, $3,000 below J.D. Power Retail!, FUEL EFFICIENT 32 MPG Hwy/26 MPG City! Heated Leather Seats, Sunroof...
Dealer Review:
As a consumer, I am horrified by Fred Beans Hyundai of Flemington’s egregious policies and lack of concern about my needs.
In early Feb., I had contacted a sales rep named Mike about a hybrid vehicle. The cost was too high, so I told him I needed a gas-powered Elantra instead. NO vehicles were in stock, but he told me I could leave a deposit on one that would be arriving in March. On 2/28, Mike called me again and texted several times, likely trying to meet an end-of-month sales quota. I asked if the Feb. financing specials would carry over to March. He said he didn’t know, but he could guarantee me the February deal if I left a $500 deposit and submitted a credit application before the end of the day (I later learned that this promise was untruthful). I felt very pressured, but I needed a vehicle, so I made the deposit at 7PM that night. At NO time, did the rep state that this deposit was nonrefundable. I had inquired at three other Hyundai dealerships, and they all had refundable deposit policies, so I thought that was a standard thing with Hyundai. Little did I know that there was fine print on the single-page pricing agreement I signed, stating that the deposit was nonrefundable—which is ludicrous when the vehicle wasn’t even in stock and would not arrive for weeks!
Within days, my situation drastically changed. I was offered a job in DC, which would require me to commute a great deal from NJ. Because of this change, combined with the insane spike in gas prices, the gas-powered Elantra would no longer work for me, and it was necessary for me to upgrade to a hybrid. I texted Mike, and he said he wouldn’t be able to get a hybrid for 90 days and my deposit was nonrefundable. I felt like he was pressuring me to complete the purchase, which made me extremely uncomfortable. I explained my situation, reaching out to him on 3/17 and 3/21, but he never responded. Since Fred Beans could not meet my consumer needs, I started working with Lester Glenn Hyundai, and they got me the car I needed within two weeks. The sales rep at Lester Glenn called Fred Beans to request that they refund my deposit, but the FB sales rep never called him back. The Lester Glenn sales manager even reached out to a sales manager at Fred Beans (also named Mike), who was adamant in saying the customer’s deposit would not be returned, without even knowing the circumstances.
I wanted to complain to a general manager, but the Fred Beans website doesn’t have contact info for ANYONE. So, twice, I called and communicated with the dealership via chat, requesting the GM’s email address. They would not provide me with it but said that the GM or someone else in customer care would contact me that day. It has been nearly a week, and no one from the dealership has contacted me. Their customer support is horrendous.
Today, consumers are suffering financially, yet car dealership are gouging prices because of lack of inventory. With such limited supply, it’s likely that the vehicle I initially put a deposit on (but had to cancel) was sold before it even arrived at the dealership. For Fred Beans to NOT refund my deposit (on a car they’ll have no problem selling) is a blatant example of corporate greed, especially in light of the circumstances. Overall, I am disgusted that a company which prides itself on customer service could be so callous. I will never use this dealership, and I will warn as many people I can about my experience.
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: Yes
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
28 Combined MPG (26 City/32 Highway)
Listing Information:
VIN: JF2SJATC2HH441726
Stock: Q205721
Certified Pre-Owned: No
Listed since: 05-21-2022