Used 2015 Toyota Sienna for Sale
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2015 Toyota Sienna SE 8-Passenger64,131 miles9 miles away
Fremont Chevrolet - Fremont / California
Located 9 miles away from Mountain View, CA
Worst car buying experience ever. Don't waste your time. This dealership has no integrity and does not stand by their word or offer that they make with you. On Saturday, 12/7/2019 I went to Fremont Chevrolet and met with Salesperson John. John was great and we made a deal to buy a new 2019 Silverado fully loaded. We signed all the paperwork and I gave them a check for the amount in full. (Cash Buyer) $41,674 The truck was at another dealership and arrangements were made to have the truck delivered the following Monday. Monday rolls around and I'm expecting an update as to when I can pick up the truck I bought. At 1PM I get a text from John saying they are "having some problems getting the truck up here but sill working on it." Turns out that the truck was sold at the other dealership despite me already buying it and paying for it. Fremont Chevrolet put the blame on the other dealership and gave me two alternatives. Pay the same price for a 2020 model Silverado with no upgrades or buy another 2019 Silverado with the same upgrades as our first deal, but pay $500 more. Obviously a deal was already made and the dealership failed to fulfill their end or make it right by selling us another truck for the same price. Now I was stuck renegotiating all over again because they did not want to honor their end of the agreement. I also found out that my check had to be reversed as it was already sent out to be cashed before I even got the truck. I renegotiated with John on another truck for $44,489. Granted this truck had more upgrades but the they were not willing to work with me on the numbers to bring it closer to the original deal. The floor manager Sahib offered the truck for $44,000 out the door with all weather floor mats. I ended up walking away because of the principle not so much the price difference. I felt the dealership kept trying to squeeze more money out of me. I was told if I changed my mind to come back. On 12/17/2019 I returned to the dealership to give them the benefit of the doubt and see if they would make it right. They told me the $44,000 truck was still available and would have it delivered the following day. On 12/18/2019 the truck was delivered and detailed. I was told they would honor the same offer of $44,000 with all weather mats. I sat down to do the paperwork but now they told me the best they could do was sell the truck for $46,500. I couldn't believe after all this, they were again backing out on their word. I showed them a photo I took of their previous offer which showed the $44,489. Ultimately they were not willing to honor the $44,000 like they had told me. Now we were $489 away from making a deal because the dealership backed out on their word. I spoke to the floor manager David who told me there was nothing he could do. I explained the entire negative experience we had with them and that I wanted to give them the opportunity to make it right before I wrote a negative review. He encouraged me to write a bad review. He also told me that it's not like the old days and cash buyers are not valued because they make more money financing the cars. I asked David to call the General Manager Bani which he claimed he did but got no answer. I left my phone number with David and asked him to have the GM Bani call me. I have not received a call from Bani as of this writing. In total I spent about 15 hours on 4 different occasions at the dealership trying to purchase a new truck but apparently my cash and my business is not valued there. I've yet to receive a call from any manager from this dealership to make it right, hence here I am sharing the experience I had with them as David recommended. Bottom line is they do not value their customers and do not stand by their word. I'd recommend trying a different dealership unless you want to waste hours negotiating and still walk away without a new car.
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Features and Specs:
Description: Used 2015 Toyota Sienna SE 8-Passenger with Blind Spot Monitoring, Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Drive Wheel Configuration: front wheel drive
21 Combined MPG (18 City/25 Highway)
Certified Pre-Owned: No
Listed since: 12-22-2020
2015 Toyota Sienna LE 8-Passenger76,010 miles81 miles awayFrame damage
ITS Auto Sales Center - Davis / California
Located 81 miles away from Mountain View, CA