2011 Toyota Sienna SE: Loot and Lift Tickets
January 31, 2011
Just over a week ago, I brought our 2011 Toyota SIenna in for it's 5,000-mile service, unsure of whether or not an oil change was warranted. Turned out an oil change wasn't needed, but a tire rotation was.
Then the service writer and I discovered that the Toyota Care paperwork hadn't been filed by the Santa Monica dealer that sold us the van. But I was having the service work done at Quality Toyota, a dealer 60+ miles away in Corona, California. With the van seemingly out of the program, I ended up paying 20 bucks.
Then, last week, I got a phone call from Jim, the service manager at Quality Toyota, who informed me I could come by for a full refund. I hadn't pressed for it, but there he was, apologizing on the phone. Maybe they heard from the Santa Monica dealer as the Toyota Care paperwork was getting straightened out. Maybe the repair code and note put onto my invoice by the service writer was flagged by the computer for follow-up. Maybe someone got wind of the blog. For my part, I intentionally misspelled my name to throw them off the trail in an attempt to get "normal" service.
Either way, Jim made sure I got my $20 back, plus a couple of Mountain High lift tickets for my trouble.
Meanwhile, we've received word that our van's paperwork has been filed and we won't run into this again. Furthermore anyone who bought a Toyota from Jan 1st onwards won't have this problem because the Toyota Care program is now tied directly to the VIN and enrollment paperwork is no longer required.
Dan Edmunds, Director of Vehicle Testing