2011 Toyota Sienna SE: "Dealing" With The Doors Round Two
December 06, 2011
Yesterday I took the Sienna to the dealer to address an issue we've been having with its automatic doors for months. If you've been playing along at home you know there's a TSB for this issue and that we haven't had it addressed.
There's a reason for this.
Despite one commentor's continual and persistent demands, our van doesn't fall inside the VIN numbers Toyota says are affected by the problem. Still, we're suffering one of the two major symptoms of the problem -- the doors don't fully open. The other symptom -- a popping noise when the door sticks -- isn't present.
Our service advisor, Katie, called me back this afternoon to tell me the techs went over the van and that the doors' are "operating normally." I pointed out that they were sticking and that this couldn't be considered normal operation. She retorted that if the handle is pulled too fast the doors will stick and that this is normal. I disagreed.
There was much back and forth.
I pointed out that the problem occurs occasionally while opening the doors from the inside so we couldn't pin it only on the speed of operating the exterior handles. I also noted that we are suffering one of the symptoms called out in the TSB and volunteered its number since she wasn't familiar with it. She wasn't interested since our van's VIN doesn't corrrespond to the affected vehicles.
We weren't getting anywhere.
Katie said we could leave the van until Tuesday when she'd have a foreman look it over. I agreed.
More to follow.
Josh Jacquot, Senior editor