2011 Toyota Sienna SE: 15K Maintenance
July 25, 2011
Over the weekend, our 2011 Toyota Sienna began showing this maintenance reminder whenever I started the car. We last changed the oil at 10,756 miles. And though it would be another 285 miles before we actually hit the 5,000 mile mark, we figured it was close enough to take it in for service.
It is especially important to keep to the manufacture's maintenance schedule when you are dealing with free maintenance programs. Failure to do so can void the maintenance program and have potential warranty implications.
I took the car to Toyota Santa Monica and handed over our voucher for free maintenance. This is actually the first time we had used one of the vouchers. We got them well after we got the car.
Our service advisor called us later in the day to recommend that we replace the cabin filter. The price for that was about $80, but with the "coupon" that he would graciously add, it would end up being $70. After a bit of research, we passed on the filter. According our maintenance guide, the Sienna does not require a new cabin filter until 30,000 miles.
If you want to avoid the upsell, it is always a good idea to familiarize yourself with what items the car actually needs. A less-prepared person would've paid $70 for that "free" oil change and tire rotation.
Total Cost: $0
Days out of service: 0
Ron Montoya, Consumer Advice Associate @ 15,471 miles