2013 Toyota RAV4 Consumer Review: Nice Car--Lousy Manufacturer

2013 Toyota RAV4 - Consumer Review

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11 of 36 people found this review helpful
Nice Car--Lousy Manufacturer
By arbella on


2013 Toyota RAV4 Limited 4dr SUV AWD (2.5L 4cyl 6A)


Had tro decide between a Subaru, Honda CRV or the Toyota.
Picked the RV4.
had some problems with the Navigation.
Couldnt see the darn screen
dealer couldnt fix so I asked if I could
talk with
factory Field Rep who was coming to visit the dealer. Field Rep came &
said he doesnt speak with customers.
He also could not fix screen.
So, what do Ido? I called the factory service complaint phone number and i couldnt believe it.
Said they only talk service with their dealers.
Finally got an email from same department that said I couldnt complain abou ta problem if I didnt even know which engine I had!!
I was stupid. Again, attacking me.
Why argue with me? Forget theToyota

Best Features

Rifes well. Nice stylilng.

Worst Features

Revamp the complaint department. Al I have said is checkable Be patient with customers....nobody complalns unless something is wrong. The Navigation screen is a big problem and others have also complalned. General motors used to have Zone Managers who used to visit dealers once a month and would be glad to talk with a customer with a problem and help get it fixed. Nice feelinlg
Recommend (11) (25)

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