2003 Toyota Matrix Consumer Review: Poor Toyota support. Very poor

2003 Toyota Matrix - Consumer Review

Average Consumer Rating

325 Total Reviews

Base Wagon (1.8L 4-cyl. 5-speed Manual)

Build Quality
Reliability Value
1 of 1 people found this review helpful
Poor Toyota support. Very poor traction.
By Will Keith on


2003 Toyota Matrix Fwd 4dr Wagon (1.8L 4cyl 5M)


Our 2003 Matrix, only 58,454 km. Alternator dead. Car is past the 5 year warranty period. However, alternators - especially on Toyotas - should last longer than 58,454 km. Toyota Canada says replacing alternator not covered, even at this low mileage. Toyota suggested I pay a Toyota dealer to check the system officially, but admitted they likely won't help us out on this anyway. Replace with a rebuilt - not new - alternator is over $500. The fact that we have 5 Toyotas in our family didn't seem to matter: the person on the phone just kept reading from the policy manual.

Best Features

Both our Matrix cars have terrible traction on snow and ice, even with front wheel drive and brand new Blizzak snow tires. The Matrix spun its wheels and got stuck when other cars could still go with no problem. For this reason I wouldn't buy a Matrix to drive in a Canadian winter.

Worst Features

Toyota seems to have gone the route of American car manufacturers: no pride in their work or products, certainly no standing behind their products when there is a glitch. For sure we won't be buying another Toyota.
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