2014 Toyota Highlander: 15,000-Mile Service
February 27, 2015
Our 2014 Toyota Highlander last visited the dealer in October. A couple of days ago, the big blue crossover notified us it was due for routine service. The 15,000-mile interval called for a tire rotation and visual inspections of the brakes, wiper blades and fluids. I took the Highlander to Puente Hills Toyota just after noon.
I pulled up the service driveway and was immediately greeted by a porter. He introduced me to a service advisor. The advisor gave an estimated wait time of 45 minutes to an hour to complete the work. I found just the place to spend that time. It just so happened that this dealership has a full Subway in the waiting area. Good thing, because I was getting hungry. While carefully arranging slabs of turkey, the person preparing my sandwich told me all customers were eligible for a free drink and cookie. Score.
The car was ready to go at 1:00 p.m. The service cost nothing thanks to the ToyotaCare free maintenance program, which covers schedule service up to 2 years or 25,000 miles. A friendly staff, minimal wait time and lunch on-site made the experience painless. I'll be coming back.
Cameron Rogers, Vehicle Testing Assistant @ 15,715 miles