2012 Toyota Camry SE: 10,000-Mile Service Complete
June 13, 2012
I had some time yesterday afternoon, so I decided to drop our long-term 2012 Toyota Camry SE off at the dealership. Actually, I called the dealer (Santa Monica Toyota) first, around 12:30 p.m., to see if it was feasible to have our car's oil changed and tires rotated by 5 p.m.
After I was on hold for a minute or two, a service advisor picked up and said they could "probably" have the car done by 5.
"So how likely is it that it will be done by 5?" I asked. "I have tickets to the Dodger game tonight." (I did in fact have tickets.)
"Likely," he said, "but we can't guarantee it."
I decided to go ahead with it, because I had the time, and a back-up car was available if the Camry wasn't ready to go at 5.
When I arrived, I stood in the driveway for a minute or two, until a service advisor came out to help me. He was friendly and quickly understood that the "MAINT REQD" light was flashing at startup and that I wanted a 10,000-mile service, which per the owner's manual includes an oil change, tire rotation and various inspections (including a driver's floor mat inspection).
I asked, "Will this all be covered by the Toyota Care complimentary maintenance plan?"
"Yes," was his answer. He then said he could have the car finished by 5 p.m.
I had signed up for the Sienna shuttle to get a ride back to work when I arrived, and the driver came up to me and advised me to wait by the van when I was ready. I did and he came right over and drove me two miles back to the office. It was a very efficient drop-off experience.
At 4:15, our service advisor called to say the Camry was ready. I arrived about 15 minutes later and he had the paperwork ready for me. I waited 5 minutes for a porter to bring the car around and I was on my way. Very easy. This was apparently a good time to go to this dealer, as they weren't very busy on a Tuesday afternoon. I'd go back here with a personal car.
The one notable thing about the service receipt is the amount we would have paid if the 2-year/25,000-mile Toyota Care plan wasn't active -- $92.35. Seeing that, I realize that the $89.95 estimate I got for basically the same services on our departed 2011 Mazda 2 wasn't as out of line as I'd thought. Here it seems to be a combination of the relatively high price per quart of 0W20 ($7.99), plus a hefty labor rate, that drives the cost up. (On the Mazda 2, the price on 0W20 was apparently $9.54/quart.)
Erin Riches, Senior Editor @ 9,554 miles