2016 Tesla Model X: Service for Recall and Issues
by Jason Kavanagh, Engineering Editor on May 23, 2016
Though the third-row seat recall for our 2016 Tesla Model X had been issued about a month ago, our local Tesla service center didn't have the parts necessary to perform the correction. In the meantime we didn't put anybody in the third row, as instructed, and identified a few issues we wanted them to address, too.
Ultimately the recall was addressed and the issues resolved. The downtime, however, was significant.
We dropped it off to Tesla's West L.A. service center on a Wednesday. The process was very smooth and the staff helpful and efficient. In addition to the recall, I told our service advisor that the horn wasn't working properly (it would only emit the briefest of sounds, more of a blip than a true horn blow), there was a speaker rattle and a slightly cockeyed steering wheel (suspected by us to be an alignment issue to due an anonymously curbed rear wheel). I asked them to install our front license plate bracket, too, which I'd noticed kicking around in the frunk a day or so earlier.
I was told at the time that our Model X would be ready to pick up on Friday.
On Friday I was told that the recall was more involved than they'd anticipated and that it would be ready on Monday.
On Monday they called to tell me it would be ready by end-of-day Tuesday. They confirmed that the alignment was indeed off due to the rear wheel and that they'd goodwill the correction due to the delays.
On Tuesday I received a call saying it would be ready on Wednesday.
I received a call around noon on Wednesday saying it was ready for pickup. They'd charged it up and there was no bill.
Given our experience with our Model S, during which its entire drive unit was removed and replaced in the space of one day, this duration was unexpected.
Days out of service: 7 (5 business days)
Jason Kavanagh, Engineering Editor @ 1,985 miles