Vehicle2011 Subaru Legacy 2.5i Limited 4dr Sedan AWD (2.5L 4cyl CVT)
ReviewThe hood of this car collapsed in the center after an average snowstorm we had from just 21 inches of snow (that's less than 2 ft!).
I just purchased this car less than 3 weeks ago and it is a brand new 2011 Subaru Legacy 2.5i Limited Model.
Subaru will not fix, even with all of the pictures I took and the police report I got that clearly says that this car was parked safely in a driveway, where nothing could've fallen on it, and the hood collapsed from just 21 inches of snow.
Also the customer service was horrible! They were absolutely mean to me about this where I did nothing to cause this.
I believe this car has a serious structural issue and I will be seeing Subaru in court!
Best FeaturesInterior and accessroies that can be added later on.
Worst FeaturesMake the hood of the car more sturcturely secure (i.e. stronger). Improve customer service.
on 02/14/11 10:44 AM (PST)
probably falls under the "act of God" clause. it's not a manufacturer defect because no welds broke therefore not warranted. hope the judge doesn't laugh...Report it
on 03/12/11 08:17 AM (PST)
I can understand Subaru's response. I have a very hard time believing that 2 feet of snow could collapse the hood. I think sitting on it might do the trick, however.Report it
on 01/11/11 10:22 AM (PST)
I imagine that would be covered by your comprehensive insurance coverage. I understand why they woudn't cover it.Report it
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