We came in with our internet price and then Tracy Chin walked us through all the questions we had and other cars that were outside of what we selected online. After looking at added options, we discovered we could upgrade a car class from the LE to the XLE in purchasing for nearly the same price. Then came the challenging part. Tracy needed to find the color, class and specific options that we wanted and what we had our hearts set on despite the fact that there are very few AWD RAV4's in Southern California. Tracy ended up driving to Ontario to exchange a vehicle and pick-up our car. We were able to purchase the vehicle the same day and did not have to complete the purchase in the middle of the week when we are so busy. While buying a car can be a challenge, this dealership and internet pricing took out a lot of the frustration. I didn't want the extended warranty at this time and I was never pressured to purchase anything extra at Norwalk. Finally, we received very low financing from Toyota Credit and two years worth of free services. So far one week into driving the RAV4 and we are very happy. I will recommend this dealership in the future and take the 20+ mile drive to purchase from Norwalk Toyota.
I was treated great at Norwalk Toyota. They did "what it takes" as they say. Norwalk Toyota sold me the very same car I tried to buy at another dealership at $400 less and delivered it to me the same day. Very nice to me and my kids as well.
Super glad that I brought my car to this Toyota service department. Erick Morales was my service advisor and he was beyond professional. He helped get my car fixed quickly even without an appointment. He also managed to get me in for a Saturday appointment, for a different service, when a different location couldn't. He was very helpful and listened to my concerns. I will definitely be bringing my car back to Norwalk Toyota!
This place is awesome! Great sales rep sold me a new Camry in December showed a lot of courtesy in tracing the features and functions ! This is my second service and they are very professional and provide competent service in a timely manner and the folks are decent to their customers free coffe while you wait and questions are answered with good customer service skills . Highly recommend this place to all.