Selected Customer Reviews

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Sales reviews Service reviews

Recent Purchase

5
Written by TaraW410 on 09/21/15 06:39:49 PM PDT
Recommend this dealer? Yes

I recently decided to lease a 2016 Mazda CX-5 from Crippen. I was new to Mazda but after the helpful service I received from my sales person Jason, I felt very happy with the decision. He was very knowledgeable and friendly. Would definitely recommend Crippen and Jason when looking for a new vehicle!

Thank-you: Lisa E., Crippen, W. Saginaw, Grand Ledge

5
Written by ctwiss on 04/14/13 02:10:56 PM PDT
Recommend this dealer? Yes

Lisa E. is the BEST salesperson! I recommend her & Crippens GMC Buick, Wl Saginaw, Lansing to everyone. Lisa is very positive, upbeat;has a great smile and personality. In my opinion she is the perfect salesperson! She not only listens to your needs, yet carefully and skillfully leads you along to help you decide what you need and want; what is best for you. Then she follows up and bingo - I have the greatest vehicle which I love dearly. I formally owned 4 trucks and Lisa helped me buy my GMC Terrain. It is a wonderful vehicle! Thank you so much Lisa; I will buy next time with you. You are a KEEPER! CT

Stuck on the freeway, where to go?

5
Written by GRgal on 04/27/15 08:50:03 PM PDT
Recommend this dealer? Yes

Our daughter was making the trip, from the Detroit area, to visit us in Grand Rapids when her car (Volvo) broke down on the expressway. Thank goodness for cell phones! After searching online, we agreed to have the car towed to Crippen Volvo. That was on a Friday evening so the car sat there until Monday. I contacted the service department and talked with Art. He assured me they would analyze our Volvo and get back to me. The service department was extremely busy so things got a little delayed. But, Art kept me in the loop and was always very polite. He relayed information to me from the technician and explained things very well and continued to be courteous. He always returned my phone calls and answered all questions in a timely manner. It's been a month since our service at Crippen. They took care of the problem. The point I want to make is that we didn't know Crippen from Adam. Just took a chance. We've had bad results at auto service repair shops in the Detroit area and find it hard to trust anymore. I feel Crippen was fair, very competent and Art, in service, is outstanding.