2017 Ram Promaster Cargo Van Consumer Reviews - 6 Car Reviews | Edmunds

2017 Ram Promaster Cargo Van Consumer Reviews

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Headlights are junk
4 of 4 people found this review helpful
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By Roger
on

Vehicle

2017 Ram Promaster Cargo Van 3500 High Roof 3dr Van (3.6L 6cyl 6A)


Review

Try the ford. Promaster replaced coil packs two times-headlights-are junk replace headlight once a month engine rattle transmission shifts up and down all the time


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I own 9 of these. Run away, Run away, Run away.
11 of 11 people found this review helpful
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By ATEC
on

Vehicle

2017 Ram Promaster Cargo Van 2500 High Roof w/159" WB 3dr Van (3.6L 6cyl 6A)


Review

I am a fleet owner and purchased several of these because they are very functional with a great overall design and platform. They safely handle a lot of weight and have superior freight space. They are actually kind of fun to drive because you are setting way up high like an old flat nosed tractor. They are front wheel drive and do pretty good in the snow and ice and gas mileage is far superior to the others. So it sounds great right?, so why the poor review? What a piece of JUNK! Headlight bulbs are about every 6 weeks, headlight capsules melting right onto the bulbs at the tune of a $1000 per occurrence. The factory built in Jake brake is so overly sensitive that even empty on the slightest of down grades it is downshifting abruptly and the rpms shoot up to 4500. There is coolant loss that apparently is impossible to detect? Lifter knock will form around 85,000 miles faithfully. I have had so many problem with these I know the Ram customer care rep by name and memorized her extension. I put 200k bumper to bumper warranties on them at the tune of $5,000 each, which is great but between actually trying to get them in for service within 3 to 4 days, waiting for parts for days and crazy expensive repairs it is a constant nightmare and almost not even worth it. Then once they are repaired they try to get out of warranty by saying it is maintenance or normal wear and tear. In general Ram dealers are the pits for service work, usually only having 1 or maybe 2 techs who are even "certified" to work on the Promaster. The worst is Ram knows these problems exist and take no responsibility or have figured out any fixes for it. I have a dealer service bulletin I "acquired" outlining the problem but they refuse to recall it. The 2018 engineering marvel to remedy the problem..... they eliminated the daytime running lights and put the old headlight manual on and off switch. Ram customer care will help pay for the premature repairs a couple times but after one or two you are on your own. I am not brand loyal, and had no preconceived brand bias one way or the other. It is on very seldom occasion that I leave reviews on any products, but the Promaster is deeply flawed when it comes to durability. I have a few Ford Transits, the cargo space in narrower, they are rear wheel drive and about 2-3 miles per gallon less but very reliable. The 2016 Transit that has 305,000 miles on it has had less cost in repairs then the 2017 Promaster with 45,000 miles. Chevy Cutaways are bulky with poor gas mpg but cheap, quick and easy to fix. The Chevy Cutaways typically need transmissions at about 150k miles, but they are readily available and takes about 5 hours at the dealership (GM crate one installed for about $3200 - $3700) I will not be buying another Promaster and I hope this review helps any business owner out there make a better choice for your business needs.


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Get a horse and buggy instead, its more reliable.
5 of 5 people found this review helpful
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By tatiana harlan
on

Vehicle

2017 Ram Promaster Cargo Van 2500 High Roof w/159" WB 3dr Van (3.6L 6cyl 6A)


Review

Worse. decision. ever. We made the mistake and bought two for our business fleet, a business we heavy depends on our vehicles for and one has been in the shop 4 MONTHS, it under warranty less than 30k miles on it and they still can’t figure out how to fix it! 4 MONTHS! The other one has had so many little issues its annoying, no radio currently as that is the latest thing to break. oh and also have to replace headlight bulbs every 5,000 miles, driving home with no headlights at night is SO FUN! And you have to take it to a dealer that can work on them not just any Ram dealership can. Save your money and time! The biggest issue is That it is UNDER WARRANTY and this company REFUSES TO STAND BEHIND THEIR WARRANTY ON THEIR PRODUCT!!! AVOID AT ALL COST


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Promaster
2 of 10 people found this review helpful
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By Frank
on

Vehicle

2017 Ram Promaster Cargo Van 2500 High Roof w/159" WB 3dr Van (3.6L 6cyl 6A)


Review

Good value


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Who designed this POS, monstrosity,
7 of 10 people found this review helpful
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By Raul C
on

Vehicle

2017 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)


Review

The owner of the company I am currently working for, bought one of these, should have test driven before getting and SEE how most of it worked! 1st- there is 4 AC vents that shoot straight at the winshield, when the ac is at full blast it condensates real FAST and there is no option to closed them, 2nd - AND REAL important! - the 12 volt port AND THE USB ports shut off when you turn off the vehicle--WTF!, 3rd - when driving with your back fully rested against the seat the small column on the door window blocks pretty much half of the mirror! , 4th there is NO WAY to turn the radio on WITHOUT turning on the vehicle.... there is REAL CHEAP PLASTIC in the floor between the seats, the MANUAL WHICH IS SUPPOSED FIT IN THE GLOVE COMPARTMENT, does NOT, have NOT SEEN that in the million or so miles I have driven!!


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