2014 Nissan Rogue: 10,000-Mile Service
August 26, 2014
With 10,000 miles on the odometer, our 2014 Nissan Rogue was due for its scheduled service. This visit was about as easy as they come. It might have been even easier if the dealership had its online scheduling system dialed-in...
We went to the Surf City Nissan website to schedule an appointment. It was one of the most logical designs we've seen so far. According to the manual our car needed fresh oil, a new filter and a tire rotation. So we added each item a la carte and our estimated total came to $110. The appointment was set for 7:30 the next morning.
When we arrived the service advisor had no prior warning. I told him my appointment was for 7:30, gave him my name, my contact info, and the list of items on our Rogue needing attention. It was annoying since I'd already input this information on their Web site. "The online reservation system is still new," our advisor said after I suggested he try inputting the confirmation code I printed. He typed it and, there I was, along with all of my info.
Aside from the extra effort, albeit minimal, our experience was unremarkable. No upsells. No hassle. Unremarkable in a good way. It was even better once we saw the new, $30 estimate. The difference between this and the online quote had to do with an available coupon rate. That's a serious coupon.
Ninety minutes later we were driving home. The work requested was performed and the outside of the car washed. We would use this dealership again in the future. Its staff was polite and we received more friendly "hellos" and "good mornings" than we could count. I'd be interested in trying the online scheduling again to see how the kinks work out.
Total Cost: $29.95
Total Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 10,786 miles