First 5,000-Mile Service Not Cheap - 2015 Nissan Murano Long-Term Road Test

2015 Nissan Murano Long-Term Road Test

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2015 Nissan Murano: First 5,000-Mile Service Not Cheap

May 21, 2015

2015 Nissan Murano

Our 2015 Nissan Murano was a hot ticket during its first three months here. Before we knew it, the SUV needed its first scheduled oil change and tire rotation at 5,000 miles. The closest Nissan dealer to our office is in downtown Los Angeles, 12 miles away. Instead, I took the Murano home and brought it to nearby Puente Hills Nissan.

I called on a Friday morning to make an 11 am appointment.

"No problem," the advisor said. "There aren't many cars in the service bay. It should only take two hours."

I paused.

"It takes two hours for an oil change and tire rotation? You just said you aren't very busy." He then replied that it should take an hour and a half. I reduced my estimated wait time by 30 minutes with a single question, so I guessed the time was padded and they'd actually complete the work sooner than that. I made the appointment.

I made it to the dealer five minutes late and was greeted promptly. After taking my info, they gave me a WiFi password and I connected to the Internet immediately with my laptop in the customer lounge. I must have looked busy, as I was the only customer in the lounge not being probed by a salesperson trying to sell a car.

I haven't seen this in a dealership in my one-and-a-half years at Edmunds and I was happy not to be bothered. Matt Jones, our resident ex-car salesperson, assured me that trying to sell to customers waiting in the service area was not an uncommon practice.

The car was ready to go an hour later. Unlike Hyundai, Mini, Scion, Toyota and Volkswagen, Nissan does not have a complimentary maintenance program. Puente Hills Nissan also did not offer any service specials at the time.

The total came to $91.38, steep for this kind of minor service. If I had shopped around a bit, I may have found a different dealer offering service specials. Cerritos Nissan had a $34.95 oil change special and Stokes Tire Service rotates SUV tires for $25. Instead I paid extra for one-stop convenience.

Total Cost: $91.38

Total Days out of Service: None

Cameron Rogers, Vehicle Testing Assistant @ 5,299 miles

2015 Nissan Murano

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