December 29, 2011
We've reported that some owners of the Juke have had problems with paint chipping; seems to be a much-discussed thing on many Juke forums. Well, it looks like we're starting to have some paint-job problems of our own.
The photo above is of the Juke's passenger-side front door handle. Doesn't look too good, and it's obviously not the kind of thing that you can blame on flying rocks or riding the bumper of the car in front of you on the highway. This handle is the only one with this problem; the paint on the driver-side front door handle is fine.
Probably something for us to mention during our next trip to the dealer. We'll let you know what develops.
Warren Clarke, Automotive Content Editor @ 17,091 miles
December 29, 2011
Since I was the one who took in our Juke for its 15,000-mile service and a satellite radio repair in November, I also was the one who got the customer satisfaction survey from Nissan North America. It arrived Tuesday.
The dealership itself had already called me to make sure everything was OK, but (not surprisingly) Nissan corporate is not just taking a dealership's word for how customers feel they're being treated. To that point, Nissan mails you a paper survey, but asks that you complete it online. I did, giving the service department at Hooman Nissan high marks.
The paper survey also implores the consumer, "Please do not return the survey to your Dealership." I guess a misdirected survey full of "Unacceptable" ratings could find its way into a trash can at an underperforming dealership.
December 28, 2011
See that? Looks like some mean old grinch took his claws -- or a key, more likely -- to our Juke over the holiday weekend. Maybe it was an act born of the holiday blues, or maybe someone found the Juke's sheet metal so "polarizing" that he just had to make a statement.
Anyway, in the end, holiday cheer prevails.
The Juke got some extra love from the buffer at the car wash and the scrape was rendered almost invisible.
December 20, 2011
It's about this time in the life of a long-tern car (almost 17,000 miles in this case) that it makes sense to look at the most obvious wear points. The Juke is holding up well, There's virtually no wear on the driver's side seat bolsters -- points which we touch every time we drive the car.
December 19, 2011
Friday afternoon I noticed a squeak coming from the driver's seat. It was so annoying, I attempted to record it on video so Test Fleet Commander Mike Schmidt couldn't call me crazy when I complained about it on Monday.
December 15, 2011
Nissan is recalling over 28,000 2011 Jukes, including ours.
"The turbocharger boost sensor bracket may separate from the air inlet tube due to a defective weld," says NHTSA. "If the bracket comes off, the vehicle could stall without warning, increasing the risk of a crash."
The recall affects Jukes manufactured from April 9, 2010 through May 12, 2011.
Nissan dealers will check the lot number on the air inlet tube and replace it.
The recall begins on January 9.
Kelly Toepke, News Editor @ 16,662 miles
November 14, 2011
J Here's the short list of things that needed attention on the Juke: a 15,000-mile oil change/service, a diagnosis of the "check antenna" message and non-functional XM satellite radio and a fix of the balky hatch latch. On Friday, I took the Juke to Hooman Nissan of Long Beach, which is, of course, not in Long Beach at all, but in the adjacent car-dealership-friendly town of Signal Hill.
I had planned on walking home after dropping off the Juke, but when I set up the appointment, the service advisor, Kirk, offered me a free loan car. Hooman has its own fleet of 100 rental cars, from which came the 2011 Altima loaner. It came with a full tank of gas, and being a base-trim Altima, not much else. But it was fine for its purpose.
Kirk checked in twice on Friday, once to point out that I hadn't signed up for an extension of XM service, which I knew, and again late in the afternoon to say that while the car might be ready Saturday, it could take until Monday. It all hinged on the availability of a replacement audio/nav unit, which apparently had failed, generating the antenna-check message. I resigned myself to a weekend in the Altima. Kirk said he'd be off Saturday, but told me that Michael, another service advisor, would be in touch if the car was ready.
And lo and behold, Michael called Saturday morning. I had the Juke back by 11 a.m., serviced, repaired, washed and ready for duty.
I opted for what Hooman calls the "Mini" 15,000-mile service for the Juke. It's actually the Nissan recommended service for the interval, sans a change of the cabin air filter. If you want that, you'll find it in the dealership's $373 "Premium" service, which also included a lot of other stuff not called for by the manufacturer. The out-the-door cost for the "Mini" 15,000-mile service was $210.92. The warranty covered the replacement of the audio/nav unit and the hatch's latch-striker adjustment.
November 09, 2011
I tried to use the XM Radio in our Nissan Juke last night. It didn't work and the screen told me to check the antenna.
October 31, 2011
We'll let you know how our 15,000-mile check-up goes.
Carroll Lachnit, Features Editor @15,029 miles
October 20, 2011
We didn't want to put too many miles on the used tire, and the opposing tire was already well-worn, so we changed them both. For two new Goodyear Eagle RS-As we paid $462 including mounting and balancing. The car was out of service for about 30 minutes.
Mike Schmidt, Vehicle Testing Manager @ 13,960 miles
October 18, 2011
Bullseye. Right in the "O."
Perhaps you remember last week's antics in the dirt. If not, check here to see what I'm talking about. And then let the gloating begin...
September 30, 2011
Our long-term 2011 Nissan Juke SL AWD is fun to drive -- we've said it a million times. We've also said that a few of the interior bits, particularly the radio, don't convey the greatest quality.
So it's not too surprising that when I rolled into the office garage this morning and turned off the radio I heard the driver's seat creaking.
We'll try to have this looked at during its next service. But I doubt they'll be able to do anything.
In my experience, I've never been able to have a dealer successfully fix a creaking seat.
How about you? Any luck with that?
Albert Austria, Senior VE Engineer @ 12,300 miles
September 21, 2011
I took our Nissan Juke to get a minor service today. When the service advisor ran the Juke's VIN, he noticed that it was subject to a recall. I turned up this information after a bit of searching in the Juke owners' forum:
"Nissan has determined that some model year 2011 Juke vehicles manufactured through December 13, 2010 are equipped with an improperly functioning on-board diagnostics (OBD) system that may illuminate a Malfunction Indicator Light (MIL) when a malfunction does not exist. To remedy this condition, Nissan is conducting a Voluntary Service Campaign to reprogram the Engine Control Module (ECM) at no charge for parts or labor."
August 26, 2011
In order to preserve the environment, several communities in Southern California have recently banned grocery stores from supplying plastic shopping bags. Some places also instituted a ten-cent charge for a paper bag. That means that shoppers now have one more thing to schlep around in our cars.
I'm a big believer in keeping a tidy car interior, lest I become that person who drives around in what looks like a recycling center. I don't like the idea of having bags flopping around on the back seat or in the trunk -- particularly in a hatchback. So I scouted the Juke for places in which I'd store a collection of grocery bags if this car were my everyday driver.
The front-door pockets are the first logical place for bag storage, but in real life, they'd probably fill up with an antique CD or two, tissue packets, a change pouch and maybe an old-fangled map. Three folded bags also would also fit in the glove compartment -- until the service records took over.
After more inspection, I decided that the perfect place would be the three niches under the lift-up trunk floor. I don't know what they're really meant for, but they make great grocery-bag caddies.
Carroll Lachnit, Features Editor, @10,971 miles
August 01, 2011
There's user error, there's unfriendly design and there's fitful fitment. My problem this morning with the Juke's hatch might have had a helping of each.
As Jason and Donna have noted, the Juke's hatch needs a mighty slam to close completely. I apparently didn't whap it hard enough this morning, so I was rewarded with the non-specific "door ajar" light. I got out and pressed the rubberized button that (I thought) was the latch release. The hatch wouldn't open. But it wasn't completely closed, either. It was locked in limbo.
Mike Schmidt has been keeping an eye on the hatch problem, which appears to be an intermittent issue. He'd noted it on the sign-out sheet, but I didn't think much about it. Just my luck, I thought this morning, that it would go 100 percent failure on my watch.
The locked-but-not-closed hatch didn't seem to be going anywhere, however, so I drove to the office, "ajar" light glaring and hatch rattling. I was concerned that the Juke would hit a rough patch of road just right and send the hatch flying open. Fortunately, that didn't happen.
Given the previous complaints, Schmidt came downstairs to look over the Juke with me. And here's where user error comes in: The button I'd been pressing to release the hatch was actually the lock. Lock=round button. Release=rectangular bar next to it. I'd apparently locked the hatch into its partially closed position.
I'll take my lumps for being a lock/release dummkopf -- let the catcalls begin. But I fault Nissan for user-unfriendly lock-and-release placement and the excessive effort it takes to close the damn hatch in the first place.
Carroll Lachnit, Features Editor @7,854 miles
July 11, 2011
I used the Juke's cargo area quite a bit this weekend. When I got back into the driver seat, there was a warning light on the dash that said a door wasn't closed properly. And I had to get out and open and close the hatch again.
The warning light doesn't tell you which door is ajar. It was showing a door open on the left of the car. But since I had never opened the left rear door and had just closed the driver door, I knew it must be the trunk.
This also happened at the car wash today. When I got in the car after the wash, the warning light was lit again. So, it's not just me and my closing skills. The car washer had the same issue.
I wonder if it has anything to do with the rubber trim at the bottom center of the photo. See how it is not meeting properly.
Donna DeRosa, Managing Editor @ 7,155 miles
May 20, 2011
When I first checked out the Juke's cabin, my thought was, "I'm not sure if all that metal-look trim on the center console is the most practical idea."
Seemed like the trim -- which, says Nissan, was inspired by, of all things, a motorcycle's gas tank -- would be prone to scratches. And guess what, it looks like the whole situation is indeed scratch-prone. Spotted a scrape during my time in the car last night. It's more obvious in person than it is in this photograph.
Sometimes those design peeps need to take a long, hard look at functionality before they go traipsing down the road less traveled. I wonder what that console will look like by the end of the test?
Warren Clarke, Automotive Content Editor @ 5,950 miles
May 18, 2011
So it turns out there was a little typo (they happen) on the original equipment list for the 2011 Nissan Juke AWD. Early product information had it listed as having a 13.2 gallon fuel tank like the FWD Juke. Unfortunately, it doesn't. It's got an 11.8 gallon tank. The error was corrected, and Nissan has recently sent out apology letters.
That's not all, though, they're giving Juke AWD owners who may have been put out by the error a check for $400. A copy of the letter can be found at Consumer Search.
Still no word from Ford if there will be a refund for Mustang GT owners who bought the Brembos thinking they were getting two-piston sliders in the rear.
Would you be upset? Clearly this impacts range, but most people don't run that far between fillups anyway. ( I do.) And if you would be upset, if $400 enough to ignore it?
Mike Magrath, Associate Editor
May 16, 2011
After my brother lamented about how his 2011 Nissan Juke's paint was vulnerable to chipping, I kept meaning to check on the status of our own Juke's paint. Today after the weekly car wash I took a close look at its hood. And found this gnarly chip...
April 29, 2011
So I checked in with my brother, new owner of a 2011 Nissan Juke, to see how he's liking his new car. He still loves it a lot but his worse (well one of his worse) fear has been realized: lots of chipped paint and even a chip in his windshield.
He went to a car wash and paid extra to have them "fill in the chips so they won't crack more." Cost was $40 and the guy told him that "the front of the car might contribute to the rocks hitting it in a certain way since it is shaped more rounded at the front, causing the rocks to fly in...or something." I dunno. What do you guys think of that?
In any case, bro is frustrated. He says that he's been careful of keeping space between the Juke and other vehicles but still his car gets dinged, particularly in the center of the hood. "There were soooo many," he lamented. And this is why we can't have nice things in the city.
In other news, when he took the Juke up to visit our folks in Northern California, our mom loved it and a little kid he encountered in a church parking lot on Easter squealed, "Look, Daddy! IT'S the NEW JUKE!" Aw.
Caroline Pardilla, Deputy Managing Editor @ 5,322 miles
April 07, 2011
We came to a grave realization last night. Our 2011 Nissan Juke was down 4 quarts of windshield washer fluid. Yes, an entire gallon. So we filled it up. Luckily we caught the problem before any significant damage occurred.
Mike Schmidt, Vehicle Testing Manager @ 4,605 miles
March 24, 2011
No, not our 2011 Nissan Juke's but rather my brother's. Actually his brand-new Juke hasn't suffered any chips yet but after he read this forum he's under the impression that Jukes in general chip easily. One forum member's paint chipped after only 2,000 miles.
Any Juke owners experience the same issue? If so, any recommendations for what he could do to protect his paint? Right now, he's looking for "good places that do car paint protectors." However, he also read that when some forums members talked about taking their cars in to get paint protector applied another member told them to wait because there are sure to be more chips anyway. Oh boy.
Caroline Pardilla, Deputy Managing Editor
March 22, 2011
Some of you had asked about our 2011 Nissan Juke's headlights.
From a previous Juke post ed341 asked: "What do the lights on the hood actually do? Just indicators, or nifty driving lights?"
Even though editor Mark Takahashi did a really cool post explaining the lights, even going so far as to Photoshop how he'd like them to look instead, I figured it couldn't hurt to show you what the owner's manual said about them.
In any case, with the headlights, clearance lights/turn signal/front side marker lights and the fog lights on different levels of the car's front end it just makes it seem like a whole lot of lights. Couldn't Nissan have consolidated them and saved some space instead?
Caroline Pardilla, Deputy Managing Editor