2014 Mini Cooper: Second Service Surprises
by Mike Schmidt, Vehicle Testing Manager on September 28, 2015
We are here at Long Beach Mini delivering our 2014 Mini Cooper in the pre-dawn hours on a Thursday morning. This isn't our first time using the early-bird option. I grab an envelope from the neighboring BMW dealership, write in some basic contact information, seal the key inside and place it in the drop-slot back on the Mini side.
There are no surprises on this quiet morning. Those started a week earlier.
A Mini service advisor answered my phone call and I explained that the service light recently came on and that the odometer read around 20,000 miles. I could hear him typing.
"This may come as a surprise, but there are a few recalls for your vehicle," he said. "I'll need time to special-order these parts. And I'll need to keep the car overnight."
We tossed around dates and times until landing on Thursday. I was offered a loaner car during the conversation but declined.
Back to the present. Our Mini service is complete. A porter pulls the car around front and he too has a surprise. The hood-open warning light is on. He mumbles something, tries to latch it a couple of times, hands me the key and vanishes. Three feet later the light returns. I try to close the hood several times before walking back inside.
I explain the issue to my advisor. The lead Mini technician, who happens to be on break within earshot, replies, "This happens sometimes. It is a quick fix. The hood just needs to be realigned. May I have the key?"
No more than five minutes pass and he returns with a smile. "All set. Have a nice weekend."
Here is a list of the recall campaigns addressed in addition to the basic oil and filter change:
11 05 15 — Replace oil filter housing assembly.
51 09 14 — Retrofit foam rubber shims for side impact performance.
51 04 14 — Retrofit structural molded foam parts, crash pads.
71 01 15 — Replace VIN and tire labels.
The repair order has more surprises. On the final page, I read, "Customer states the front wiper blades streaking" and "customer states the rear wiper blade streaking." I did not say either. Sounds like an issue between BMW, this dealership and the free maintenance plan.
We get a new set of wipers from the deal and hopefully, no more surprises.
Total Cost: $0
Total Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 21,372 miles