2012 Mercedes-Benz SLS: Windshield Repair
March 25, 2013
We tried using Safelite to repair a large windshield chip on our 2012 Mercedes-Benz SLS that occurred during its recent multi-state road trip. In the past we've used mobile glass repair companies for non-routine maintenance like this. None of them have really stuck out in our minds as remarkable. So this time we decided to try a bigger name in the industry to see if the experience was any different.
The ease of scheduling an appointment started things on the right foot. Go online, check a few boxes to describe the damage and schedule a time for repair. That was it. We could schedule a same-day appointment if we were willing to drive to their location. By chance, there was a Safelite just a couple of miles away. So we went for it.
When we pulled in the staff greeted us promptly and asked that we pull the SLS into their garage. We found everyone there to be friendly and professional. The atmosphere was very comfortable and small talk passed the time. Not quite 30 minutes after it began, the repair was completed. We signed the $110.34 bill and pointed the car towards home.
This was a good experience. We were fortunate to have a shop nearby. The next closest was farther than we cared to drive. Safelite offers a service that we'd try again. And the repair came out to our satisfaction. Next time we'll try their mobile service.
Mike Schmidt, Vehicle Testing Manager @ 20,201 miles