2002 Mercedes-Benz S-Class Consumer Review: Great car,terrible dealer serv

2002 Mercedes-Benz S-Class - Consumer Review

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68 Total Reviews

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Great car,terrible dealer service
By johnlo on


2002 Mercedes-Benz S-Class S500 4dr Sedan (5.0L 8cyl 5A)


This is my second S-class. As with my
first , I cannot find a better vehicle.
Considering that this car costs over
$80,000 to buy, the dealer support is
unsatisfactory. I have tried two
dealers in my area and I find that
their Service Departments have no clue
as to customer service.One department
misplaced my vehicle for one hour at
time of pickup, but did not complete
the repairs- they did not tell me- I
had to read the work order. The other
dealer was to call me when a part came
in and never did. One month later , I
went to their parts department and
purchased the item which I installed

Best Features

This car always looks great and the handling is superb.

Worst Features

Mercedes should send their Dealers to school to learn about customer service. I suggest that as a starting point that they buy the cheapest model Acura and Lexus and bring them in for regular service.
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