Used 2002 Mercedes-Benz S-Class Consumer Reviews - 68 Car Reviews | Edmunds

Consumer Reviews

2002 Mercedes-Benz S-Class

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68 Total Reviews

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what a mess
1 of 2 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By my car
on

Vehicle

2002 Mercedes-Benz S-Class S430 4dr Sedan (4.3L 8cyl 5A)


Review

I have been driving a mercedes for 30
years. Ordered my 2002 in July
2002.Added special lights ,built in
phone. Paid 75000.00 cash and boy did I
get a surprise in Oct.2002 when I got
the car. So many blind spots, cheap
made, very little leather and I want
even get into the problems I have had.
I am ashamed of the poor excuse for the
navigation, no one told me about the 10
cd,s you had to buy.Bought all while
traveling and then the whole system
gave out.Plastic bumpers?


Best Features

None


Worst Features

Start over.Don't count me in.


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Great car,terrible dealer service
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By johnlo
on

Vehicle

2002 Mercedes-Benz S-Class S500 4dr Sedan (5.0L 8cyl 5A)


Review

This is my second S-class. As with my
first , I cannot find a better vehicle.
Considering that this car costs over
$80,000 to buy, the dealer support is
unsatisfactory. I have tried two
dealers in my area and I find that
their Service Departments have no clue
as to customer service.One department
misplaced my vehicle for one hour at
time of pickup, but did not complete
the repairs- they did not tell me- I
had to read the work order. The other
dealer was to call me when a part came
in and never did. One month later , I
went to their parts department and
purchased the item which I installed
myself.


Best Features

This car always looks great and the handling is superb.


Worst Features

Mercedes should send their Dealers to school to learn about customer service. I suggest that as a starting point that they buy the cheapest model Acura and Lexus and bring them in for regular service.


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My sad experience with my S600!
4 of 4 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By VML
on

Vehicle

2002 Mercedes-Benz S-Class S600 4dr Sedan (5.8L 12cyl 5A)


Review

The air conditioning had to be
replaced 5 months after I bought it.
The entire dashboard went out (i.e. no
speedometer, no dash lights, no signal
indicator lights).
The engine kept running AFTER the car
was turned off and the key taken out
of the ignition.
The hydraulic system failed leaving
the car sitting 6" from the ground.
Replaced battery twice in 30 months.
GPS is archaic - not user friendly and
half the addresses are not in the
system. Have to buy add'l CD-ROMs to
go all over the U.S.
The mobile phone with the car is not
digital and the dealer said it will
cost $1,100 to upgrade to a digital
phone.


Best Features

Spacious interior Rides beautifully Great acceleration


Worst Features

This car is always in the shop - even though the problems have all been fixed under warranty, the S600 needs to be more reliable. In addition, Mercedes needs to adopt the same GPS system that Lexus has and not charge extra for something that's standard with Lexus.


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Incredible
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By banker
on

Vehicle

2002 Mercedes-Benz S-Class S55 AMG 4dr Sedan (5.4L 8cyl 5A)


Review

All the comforts of a Mercedes with the
speed of a corvette (and then some).
Still having and hard time believing
that much power in a Mercedes.


Best Features

Power


Worst Features

Navigation system not as advanced as other vehicles.


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GREAT CAR
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By DOMINIC
on

Vehicle

2002 Mercedes-Benz S-Class S430 4dr Sedan (4.3L 8cyl 5A)


Review

I TRADED IN A 95 S320 WHICH WAS BULLET
PROOF THIS NEW CAR IS GREAT .HOW EVER
NOT AS BULLET PROFF AS MY 95 WAS .I
BOUGHT THIS NEW IN NOV. 2002 IT HAS
ONLY NEEDED OIL CHANGES .I HAVE HAD NO
PROBLEMS AT ALL .


Best Features

STYLE


Worst Features

TOO MUCH PLASTIC ON BUMPERS AND OUTSIDE TRIM


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