2020 Mercedes-Benz Metris Review
2020 Mercedes-Benz Metris Review





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2020 Mercedes-Benz Metris Review

byRyan ZumMallen
Contributor
Ryan ZumMallen has worked in the automotive industry since 2012. He has written thousands of car-related articles and tested and reviewed hundreds of vehicles over the course of his career. Ryan has also contributed to Road & Track, Autoweek, Trucks.com and more. In 2019, Ryan published his first book, Slow Car Fast, on the millennial generation and its unique take on modern car culture.
Pros
- Offers a larger cargo area than small van competitors
- Payload and towing ratings are at the top of the small van class
- More maneuverable than full-size vans
Cons
- Premium fuel is required
- More expensive than the budget-friendly competition
What's new
- New Weekender camper package for Metris Passenger Van
- Mercedes Pro Connect fleet management technology debuts
- Minor package and equipment changes
- Part of the first Metris generation introduced for 2016
Overview
Mercedes-Benz is famously associated with luxury in the United States. But in many markets around the world, the brand is known for vehicles that outlast and outwork the competition. The Metris, first offered here in 2016, introduces that ethos to the U.S. in the form of a compact van that is more grit than glam.
Cost to DriveCost to drive estimates for the 2020 Mercedes-Benz Metris 126" WB Cargo 3dr Minivan (2.0L 4cyl Turbo 7A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $4.07 per gallon for premium unleaded in Virginia.
Monthly estimates based on costs in Virginia
$228/mo
Metris 126" WB Cargo
vs
$211/mo
Avg. Large Minivan
Available as a two-seat Mercedes-Benz Metris Cargo Van with cavernous space or the more comfortable Metris Passenger Van with up to eight seats, this Benz is designed to happily haul whatever you want to put inside. And compared with the competition, it does that with ease. The Metris has a powerful turbocharged engine and a strong frame that deliver not only class-leading towing and payload figures but also an engaging drive experience.
The Metris has a few knocks against it. It's significantly larger than competitors in the class, which presents a confusing proposition for buyers who may as well just upgrade to Mercedes-Benz's more comfortable and capable Sprinter. It's also the most expensive option among small vans, with the worst fuel economy and a premium fuel requirement. The Metris is certainly not the value play here. But its payload and towing capacities speak for themselves, and fleets that put their drivers behind the wheel of a Mercedes-Benz badge will be fleets with happy employees.
Edmunds Expert Rating
average
7.6/10
Edmunds Rating
Our VerdictThe Edmunds Vehicle Testing Team evaluates a fresh batch of vehicles every week, pairing objective assessments at our test track with real-world driving on city streets, freeways and winding roads. The data we gather results in our Expert Ratings. They’re based on 30-plus scores that cover every aspect of the automotive experience.
The Mercedes-Benz Metris is a sort of "cheat code" among small cargo vans. Its larger dimensions and Mercedes build quality help it easily lead the class where it counts: maximum payload and towing capacity. Buyers will pay significantly more up front and sacrifice fuel economy, but the Metris is in a class above when it comes to work capability.
Rated for you by America's best test team.
Performance
8.0/10
How does the Metris drive? The Metris stands out on the road with its powerful engine and great braking performance. Its turbocharged 2.0-liter four-cylinder engine has a lot more character than rival engines, and it delivers good response that matches smooth shifts from the seven-speed automatic transmission. This van is well-equipped for heavy work yet remains fun to drive.
The accuracy of the steering makes it less demanding to drive, which is key when lugging equipment around for hours a day. As to be expected, there is some body roll around turns, but the Metris keeps its composure and easily wheels around city streets. Be aware, though, that wind catches its upright stature despite Crosswind Assist stability control.
The accuracy of the steering makes it less demanding to drive, which is key when lugging equipment around for hours a day. As to be expected, there is some body roll around turns, but the Metris keeps its composure and easily wheels around city streets. Be aware, though, that wind catches its upright stature despite Crosswind Assist stability control.
Comfort
7.0/10
How comfortable is the Metris? The Metris is designed to handle the maximum amount of payload capacity possible, so it should come as no surprise that thin walls and little insulation detract from ride quality. An empty cargo area will flood with outside noise, and a full load isn't much better. There's not much getting around that in a van built for work.
But Mercedes-Benz did an impressive job everywhere else. The simple driver's seat is extremely comfortable with good support, and ride quality is great over cracks and ruts in the road. We also like the optional automatic climate control. The dials are simple, and if you set the temperature and lock the doors, it will automatically prep the cabin once you return and unlock the door.
But Mercedes-Benz did an impressive job everywhere else. The simple driver's seat is extremely comfortable with good support, and ride quality is great over cracks and ruts in the road. We also like the optional automatic climate control. The dials are simple, and if you set the temperature and lock the doors, it will automatically prep the cabin once you return and unlock the door.
Interior
7.5/10
How’s the interior? Accessibility is a strong point inside the Metris. It's easy to climb inside, slide onto the flat seat cushion, and reach the array of straightforward dials and controls. There isn't much seat adjustment, and the steering wheel doesn't telescope, but it does tilt up and down.
The van's two front seats offer ample room for passengers, with plenty of head and elbow space. A little more legroom would be nice. Visibility was a challenge in the Cargo Van version we tested. That's partially because it lacked rear windows, but we also found that the van's thick front roof pillars hampered the driver's ability to see through turns.
The van's two front seats offer ample room for passengers, with plenty of head and elbow space. A little more legroom would be nice. Visibility was a challenge in the Cargo Van version we tested. That's partially because it lacked rear windows, but we also found that the van's thick front roof pillars hampered the driver's ability to see through turns.
Technology
7.0/10
How’s the tech? Technology is not traditionally a main focus of work vans, and the Metris doesn't break the mold. It comes with a 5.8-inch screen with optional navigation, one USB port, and an auxiliary input jack, keeping things basic but functional. Bluetooth connectivity is standard, and pairing a phone is straightforward and easy to use.
Storage
9.0/10
How’s the storage? The Metris stands out in storage and utility even among small vans. Payload and tow ratings are the highest you'll find in the segment. Maximum cargo space is also impressive.
Optional cargo area features include variable tie-downs, LED lighting, double sliding rear doors and roof rails. The rear doors can be configured to open 270 degrees wide or even as a vertical-opening hatch.
Optional cargo area features include variable tie-downs, LED lighting, double sliding rear doors and roof rails. The rear doors can be configured to open 270 degrees wide or even as a vertical-opening hatch.
Fuel Economy
6.0/10
How’s the fuel economy? According to EPA estimates, the Mercedes-Benz Metris Cargo Van is good for 22 mpg combined (21 city/24 highway). Its peers do better. Mileage will vary based on cargo weight, of course. In mixed driving, we averaged 22 mpg over 430 miles, including 27 mpg on the 116-mile Edmunds evaluation loop.
Value
6.5/10
Is the Metris a good value? Mercedes relies on its three-pointed star and larger size for pricing, charging thousands more than competitors for similarly equipped vans. If you think of the Metris as a well-built van with Mercedes-Benz quality and a gutsy engine, and consider its impressive payload and towing capability a trade-off for middle-ground EPA ratings, it holds a lot of value. Otherwise one of the smaller, weaker, cheaper vans will work just fine.
Wildcard
8.0/10
In the bland world of cargo vans, a torquey engine gives the Metris more personality than you might expect. It's fun to swing around city street corners, and when it's time to punch in and get on the clock, the Metris can haul or tow more — by far — than other vans. It's comfortable and responsive, but the primary purpose is guts. And the Metris has plenty of that.
Which Metris does Edmunds recommend?
Shoppers can choose between the Metris Passenger Van for people-moving and the windowless Metris Cargo Van for hauling, which will suit fleets in the mobile service industry. Both models offer a bare-bones Worker version that is significantly less expensive, but you miss out on a long list of additional equipment including optional safety and comfort features.
2020 Mercedes-Benz Metris models
The Mercedes-Benz Metris is a compact van built for carrying a lot of goods or people. Businesses and fleets hauling products will lean toward the Metris Worker Cargo and the optioned-up Metris Cargo. Families and shuttle services should consider the Metris Worker Passenger or the cushy Metris Passenger with up to eight seats.
All Metris vans are powered by a turbocharged 2.0-liter four-cylinder engine (208 horsepower, 258 lb-ft of torque) mated to a seven-speed automatic transmission. Cargo versions come with two front seats, while Passenger models can be ordered with seating for up to eight passengers.
The Metris Worker Cargo has a sliding passenger side door and swing-out rear doors. Both front seats are manually adjustable, and the steering wheel tilts up and down. Air conditioning, a 5.8-inch color touchscreen radio, and a backup camera are standard. It also comes with safety equipment such as Crosswind Assist, hill start assist and a stability control system.
Stepping up to the Metris Cargo Van enables buyers to choose a long-wheelbase version, plus extra wide-opening rear doors or a rear liftgate. It also includes an automatic engine stop-start system and a ton of options the Worker Cargo doesn't have — navigation, alloy wheels, body-colored bumpers, roof rails, dual sliding doors, and heated windows and mirrors are all available.
The Metris Worker Passenger comes with seven seats inside, plus dual sliding doors and the choice of 180-degree rear doors or a liftgate. Buyers can upgrade to cruise control, power-sliding doors and body-colored bumpers. Additional equipment includes rain-sensing wipers, faux leather upholstery, a blind-spot monitoring system, roof rails and more.
The top-level Metris Passenger comes with two additional seating options: five seats or eight seats. You can also add 17-inch alloy wheels, a premium interior, power-adjustable front seats, a Cold Weather package, a comfort-tuned suspension and additional safety features.
All Metris models now come with a complimentary trial of Mercedes Pro Connect, a vehicle and fleet management system designed to make businesses more efficient. Also, a new Weekender camper van package is available for the Metris Passenger through the company's MasterSolutions upfitter program. It includes a pop-up roof with sleeping for two, a sliding rear bench seat that converts into a two-person bed, and swiveling front seats. Metris Weekender upgrades include an awning, mosquito netting, solar panels, a pull-out kitchen, a tent for the rear liftgate, and more.
Consumer reviews
Read what other owners think about the Used 2020 Mercedes-Benz Metris.
5 star(37%)
4 star(27%)
3 star(9%)
2 star(18%)
1 star(9%)
33 reviews
Most helpful consumer reviews
4 out of 5 stars
Road trip review
Norfla71, 07/29/2017
2017 Mercedes-Benz Metris Passenger 4dr Minivan (2.0L 4cyl Turbo 7A)
Van is borrowed from my mother, who put just under 3,000 miles on it in about 6 months. Taking a trip with the family for 3 weeks, starting in Jacksonville, FL, going through DC, Hershey, Columbus and Dayton, Ohio, Dearborn, Michigan and back through NC before returning home; about , 2,000 miles roundtrip. First leg from Jax to DC, about 750 miles non-stop. After 4 hours needed to get a … seat cushion for extra support. Being based on a cargo van none of the seats are very comfortable, even with the optional "drivers comfort" package; rear seats are atrocious (zero adjustability; about as utilitarian as church pews). However, both kids got their own seats for a change, so little complaining. Otherwise, dated infotainment worked for my needs, and navigation got us where we needed. Powertrain is excellent; much more useable power then expected. Engine and transmission work especially well together to get and keep van moving. Seem-less shifting if left alone; however, use the paddles to downshift and the trans gets confused for a second, not sure if it needs to be in higher or lower gear. Once sorted acceleration is great; cruise control is very responsive. We hit the usual DC area rush hour traffic and the van made it much easier to navigate, much less stress. MPG is impressive, getting about 25 overall on 87 octane, and have been running it the entire trip without issue. Anyone considering one of these keep the commercial roots in mind; any of the minivans or 3 row crossovers would be much better suited for comfort; however, for an overall package, you can't beat the overall utility. Finally, I got stuck in a dead end street, about 2 lanes wide. Not wanting to back up into a busy street I turned that van completely around without backing up; the turn circle is so tight you need to be mindful of curves. Backup camera could be better (limited field of vision, not very wide or deep behind) but the lines are helpful, and kept us from damage. For a commercial van it's quiet and comfortable; very smooth ride even on rough Maryland roads. I also like the ability to sweep out the floor and wipe off the optional MBtex vinyl seats.
1 out of 5 stars
9 Metris vans and nothing but problems
MetrisOwner, 04/11/2018
2017 Mercedes-Benz Metris Cargo 3dr Minivan (2.0L 4cyl Turbo 7A)
We have dedicated a purchase order for 9 Metris vans so far, nothing but problems with them. All vans at 15k or less in miles. Transmission shifter failure, electronic issues, climate control venting and display issue, multi check engine lights, tires and alignment issues, incorrect maintenance alerts on display. Don't be fooled for the 15k mile service interval either, its not exactly … true. We are also in a major metroplex and each MB dealer is terrible to deal with that we have tried so far. Only one good dealership so far out of state but under the warranty and part limitations. Would love to just park all of them at the dealer and walk away rather then continue to cringe for what is next to happen.
3 out of 5 stars
Cuts off in the middle of High way
Raquel Montalvo, 10/11/2018
2017 Mercedes-Benz Metris Passenger 4dr Minivan (2.0L 4cyl Turbo 7A)
Dont know the reason dealer didn't take serious,but I rented this van 1 month ago cut off on highway they said nothing wrong with van I insisted they change van they did, I drove new one for a couple weeks cut off on bridge with van full of people with alot of traffic around us it scared my riders I dont trust van now Dont trust they would rent a Mercedes Benz Metris that put me in … harm's way.I asked other drivers why they changed van same issue and mechanic were saying transmission issue to many.I drove van 30 days all types of roads highways something needs to be evaluated here.
5 out of 5 stars
Functional not plush
PWRving2013, 05/01/2016
2016 Mercedes-Benz Metris Passenger 4dr Minivan (2.0L 4cyl Turbo 7A)
This is a functional, versatile van. We love the clean, minimalistic styling inside and outside. Rear wheel drive makes for lighter steering feel. Great towing and load capacity. Very peppy and fuel efficient powertrain. Non-fatigueing, comfortable to drive, seating sits up higher. I have had large vans, and minivans. This a good size. Overall, not a family hauler. A great multi-use … vehicle for camping, day trips, home center purchases and daily driver. We recently got rid of our diesel cars. This runs on regular fuel.
We have a limited number of reviews for the 2020 Mercedes-Benz Metris, so we've included reviews for other years of the Metris since its last redesign.
2020 Metris Highlights
Worker Cargo
Combined MPG | 22 MPG |
---|---|
Cost to Drive | $228/month |
Seating | 2 seats |
Drivetrain | rear wheel drive |
Engine Type | Gas |
Warranty | 3 years / 36,000 miles |
Safety
Our experts like the Metris models:
- Hill Start Assist
- Prevents the Metris from rolling backward on a hill from a stop when the driver releases the brake and presses the accelerator.
- Blind Spot Assist
- Displays a visual warning if a vehicle is in your blind spot. Sounds an alert if you move into a space occupied by another vehicle.
- Collision Prevention Assist
- Sounds an alert if the Metris is approaching the vehicle in front too quickly.
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More about the 2020 Mercedes-Benz Metris
Used 2020 Mercedes-Benz Metris Overview
The Used 2020 Mercedes-Benz Metris is offered in the following submodels: Metris Minivan. Available styles include 126" WB Cargo 3dr Minivan (2.0L 4cyl Turbo 7A), Passenger 4dr Minivan (2.0L 4cyl Turbo 7A), 135" WB Cargo 3dr Minivan (2.0L 4cyl Turbo 7A), Worker Cargo 3dr Minivan (2.0L 4cyl Turbo 7A), and Worker Passenger 4dr Minivan (2.0L 4cyl Turbo 7A). Pre-owned Mercedes-Benz Metris models are available with a 2.0 L-liter gas engine, with output up to 208 hp, depending on engine type. The Used 2020 Mercedes-Benz Metris comes with rear wheel drive. Available transmissions include: 7-speed shiftable automatic.
What's a good price on a Used 2020 Mercedes-Benz Metris?
Price comparisons for Used 2020 Mercedes-Benz Metris trim styles:
- The Used 2020 Mercedes-Benz Metris Passenger is priced between $41,490 and$42,990 with odometer readings between 31385 and38561 miles.
Shop with Edmunds for perks and special offers on used cars, trucks, and SUVs near Ashburn, VA. Doing so could save you hundreds or thousands of dollars. Edmunds also provides consumer-driven dealership sales and service reviews to help you make informed decisions about what cars to buy and where to buy them.
Which used 2020 Mercedes-Benz Metrises are available in my area?
Shop Edmunds' car, SUV, and truck listings of over 6 million vehicles to find a cheap new, used, or certified pre-owned (CPO) 2020 Mercedes-Benz Metris for sale near. There are currently 2 used and CPO 2020 Metrises listed for sale in your area, with list prices as low as $41,490 and mileage as low as 31385 miles. Simply research the type of car you're interested in and then select a used car from our massive database to find cheap prew-owned vehicles for sale near you. Once you have identified a used vehicle you're interested in, check the AutoCheck vehicle history reports, read dealer reviews, and find out what other owners paid for the Used 2020 Mercedes-Benz Metris.
Can't find a used 2020 Mercedes-Benz Metriss you want in your area? Consider a broader search.
Find a used Mercedes-Benz Metris for sale.
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Should I lease or buy a 2020 Mercedes-Benz Metris?
Is it better to lease or buy a car? Ask most people and they'll probably tell you that car buying is the way to go. And from a financial perspective, it's true, provided you're willing to make higher monthly payments, pay off the loan in full and keep the car for a few years. Leasing, on the other hand, can be a less expensive option on a month-to-month basis. It's also good if you're someone who likes to drive a new car every three years or so.
Check out Mercedes-Benz lease specials
Check out Mercedes-Benz Metris lease specials
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