2017 Mercedes-Benz Metris

2017 Mercedes-Benz Metris Review

The 2017 Mercedes-Benz Metris is roomier than other small commercial vans but remains city-friendly.
3.5 star edmunds overall rating
author
by Cameron Rogers
Edmunds Editor

Small vans are ideal for contractors and shuttle fleets that have substantial cargo or transportation requirements but don't need large, expensive full-size vans.  They are far easier to navigate crowded city centers than their larger counterparts, and their modest capabilities allow for more fuel-efficient engines. But for some uses, they just aren't big enough. Enter the 2017 Mercedes-Benz Metris. It splits the size difference between small and full-size vans, becoming the only midsize cargo and passenger van on the market.

Despite the premium nameplate, the Metris doesn't cost much more than its smaller competitors. You pay a little more than rivals for the larger cargo area, as well as the option for three-row passenger seating (not all vans in this segment offer additional seating behind the front row). With 208 horsepower on tap, the Metris is also considerably more powerful than the others yet returns similar fuel economy. Prospective buyers shouldn't be discouraged by the fancy badge and slightly higher price.



what's new

A new Worker variant is available for both Cargo and Passenger models. They come with the same standard features of the regular models, and the limited number of configurations allows for a lower base price.

we recommend

Each 2017 Mercedes-Benz Metris variant has its own advantages. Business owners looking for a basic van will likely be just fine with the Worker Cargo. Price-competitive and painted exclusively in white, it's ready for your business's graphics right out of the box. If you want to use the Metris as a people-hauler, go for the standard Passenger model. It offers a greater degree of customization to impress your riders. Consider getting a package with the optional synthetic leather to drive that point home. Whatever model you choose, make sure to get a Metris with the rearview camera.

trim levels & features

The 2017 Mercedes-Benz Metris can be outfitted for work duty (with a completely open space behind the front bucket seats) or seven- or eight-seat passenger hauling. It's available in four versions. The Metris Cargo is the one with an expansive cargo area, while the Passenger fills that space with two rows of seating. There are also Worker Cargo and Worker Passenger versions that cost less than their non-Worker counterparts in exchange for a shorter list of available features.

Powering the Metris is a turbocharged 2.0-liter four-cylinder engine (208 horsepower, 258 pound-feet of torque) that drives the rear wheels through a seven-speed automatic transmission. Standard features include 17-inch steel wheels, automatic headlights, remote locking and unlocking, air-conditioning, wheel-mounted shift paddles, Bluetooth and a five-speaker audio system with a USB port.

Some additional standard features depend on which Metris you buy. A 5.8-inch color screen is included on standard models and optional on Worker models (which otherwise come with a simple monochrome display). Passenger and Worker Passenger models also get a rearview mirror, rear air-conditioning and a nine-speaker audio system. All Metris vans have sliding rear doors. Further back, you'll find 270-degree swing-out rear cargo doors standard on the Metris Cargo while all others get 180-degree rear cargo doors.

The list of available option packages for the Worker Cargo is relatively short. You can get the Convenience package (automatic wipers, heated mirrors, a rearview camera, cruise control, the color display and LED cargo area lighting) and the Utility package (Convenience package plus roof rails, a rearview mirror, a leather-wrapped multifunction steering wheel, a driver information display, a heated rear window, blind-spot monitoring, rails on the cargo floor and sides and tie-downs).

On the Worker Passenger, there's also the Appearance package (Convenience plus alloy wheels, body-colored bumpers, roof rails, a rear liftgate instead of the swing-out cargo doors, a heated rear window and simulated leather upholstery) and the Comfort package (all contents of the Utility and Appearance packages plus power-sliding rear doors).

Options are broken apart into more cost-effective packages in the Cargo and Passenger models, allowing buyers to mix and match the features they want. Notable combinations include the Cold Weather package (heated front seats, a heated windshield washer system and an upgraded heater); the Premium Safety package (Utility plus lane departure warning, forward collision warning and automated parallel parking); and the Driver Comfort package (a comfort-tuned suspension and upgraded seats with lumbar support).

Many of the options listed above are offered as stand-alone choices, as are a trailer hitch, rear privacy glass, chrome interior trim and a backup alarm. Mercedes' MasterUpfitter program allows buyers to further customize Metris Cargo vans to their business needs.

Edmunds Scorecard

Overall3.5 / 5.0

Driving

4.0 / 5.0

Acceleration4.0 / 5.0
Braking4.0 / 5.0
Steering4.0 / 5.0
Handling4.0 / 5.0
Drivability4.0 / 5.0

Comfort

3.0 / 5.0

Seat comfort4.0 / 5.0
Ride comfort4.0 / 5.0
Noise & vibration2.5 / 5.0
Climate control4.0 / 5.0

Interior

3.5 / 5.0

Ease of use4.0 / 5.0
Getting in/getting out4.0 / 5.0
Driving position3.0 / 5.0
Roominess4.0 / 5.0
Visibility3.0 / 5.0
Quality4.0 / 5.0

Utility

5.0 / 5.0

Small-item storage3.0 / 5.0
Cargo space4.0 / 5.0

Technology

3.0 / 5.0

Audio & navigation3.0 / 5.0
Smartphone integration3.0 / 5.0
Voice control2.5 / 5.0

driving

edmunds rating
The Metris is easily the top performer in its class, with a strong engine, a smooth-shifting transmission and impressive brakes. It handles well, too.

acceleration

edmunds rating
The turbocharged 2.0-liter engine generates 208 horsepower and 258 pound-feet of torque. It is energetic compared to what you'll find in other small cargo vans. Our test Metris zipped from 0 to 60 mph in a quick 7.9 seconds. The seven-speed automatic offers Comfort, Eco and Manual shift modes.

braking

edmunds rating
During everyday driving, the Metris' brake pedal is progressive and easy to modulate. In our panic-braking test, the 4,200-pound Metris stopped from 60 mph in 119 feet, the best stopping distance in the segment.

steering

edmunds rating
The precise steering imbues this van with some nice qualities. It feels nimble around town and stable on the highway. We just wish the hard and seemingly unfinished plastic of the steering wheel was more pleasant to grip.

handling

edmunds rating
We don't set our handling expectations very high for cargo vans like the Metris. However, the Metris is far from sloppy and even somewhat fun to wheel around, which makes city driving much less of a chore.

drivability

edmunds rating
The engine is responsive, and the transmission downshifts quickly to help slow the van smoothly to a stop. The optional auto stop-start operates smoothly in the background. Crosswinds are noticeable despite the load-adaptive stability control with Crosswind Assist.

comfort

edmunds rating
Road and tire noise is pervasive on the freeway. Around town it's more forgivable. Comfort is otherwise commendable. The manually adjustable seats are comfortable enough for longer stints, the ride is agreeable, and climate controls easy to operate.

seat comfort

edmunds rating
Considering the simplicity of the driver's seat, it is surprisingly comfortable, even after three hours in the saddle. There's a decent amount of lateral support for a cargo van. The basic manual seat adjustments, however, don't offer much personalization.

ride comfort

edmunds rating
The Metris is a fairly comfortable cruiser and handles road imperfections, both large and small, without complaint. We noticed little difference in ride quality between driving the van empty and filled with several hundred pounds of equipment.

noise & vibration

edmunds rating
As might be expected, the empty cargo area booms and rattles with road and tire noise. Thin walls and a thin floor are to blame. In the wind it wooshes like a washing machine filling with water. Fill the space with gear and the drone diminishes considerably but not completely.

climate control

edmunds rating
Our car was equipped with an optional automatic air-conditioning feature. Set the dial to a given temperature and lock the car. At unlock, the A/C cools the cabin in anticipation of your arrival without using the engine. Climate controls themselves are simple: one dial for fan speed, one for temp.

interior

edmunds rating
Most people will find it easy to climb into and out of this van. But there are seating position limitations once behind the wheel. Headroom and elbow room are ample. As can be expected from the Cargo model, the lack of windows reduces outward visibility, even with the available rearview camera.

ease of use

edmunds rating
The Metris uses switches we've seen in past Mercedes products, so most controls are straightforward and easy to use. Dials simplify functions where possible, though it could be argued that there are too many buttons alongside the navigation screen. All controls are easy to reach.

getting in/getting out

edmunds rating
The step-in height for this van is just 18.5 inches, which means that is as high as you have to lift a foot to get in. That puts the seat bottom at just the right height to slide in and out easily. Flat seat cushions aid this even more.

driving position

edmunds rating
The seat-to-steering wheel position will be awkward for some drivers, and the manual seat adjustments don't afford a ton of adjustment. The steering wheel tilts, but without the benefit of a telescopic adjustment, there is little opportunity to adjust the seat to your exact liking.

roominess

edmunds rating
Two front seats are the only obstacles to a completely open interior, so roominess is not a problem. Plenty of headroom and elbow room up front. If there is anything we'd like more of, it's legroom. A somewhat long dashboard and tall windshield add a sense of spaciousness for front passengers.

visibility

edmunds rating
The Metris Cargo is a panel van, which means no windows and poor visibility. A rearview camera is optional but it's aimed too low, providing a visible range from the bumper to a few feet behind it. The front pillars are wide and create blind spots, an issue especially evident when turning.

quality

edmunds rating
Our Metris test van appeared well-built inside and out. There were no squeaks or rattles aside from those inherent, and acceptable, in a vehicle built without soundproofing in mind. Frequently touched surfaces were of smooth material except for the rough-finished steering wheel.

utility

edmunds rating
Many features are available at additional cost to customize the cargo area, though small-item storage is limited. The same can be said for other cargo-specific vans. Overall, it's a very capable van for hauling and getting work done. In the area of utility, the Metris is as capable as its peers.

small-item storage

edmunds rating
Small-item storage is limited for front passengers. There are two in-dash bins, two cupholders and clipboard-sized cutouts on top of the dashboard.

cargo space

edmunds rating
Like its competitors, the Metris offers cargo area features such as variable cargo tie-down positions, partitions, LED lighting and sliding cargo doors. Its 186 cubic feet of cargo volume is average. You can get a rear liftgate or swing-out rear cargo doors that open outward 270 degrees.

technology

edmunds rating
There is just enough technology in the Metris to get by. Nothing here is cutting-edge. But for a workhorse cargo van, the Metris has just about everything you'll need.

audio & navigation

edmunds rating
The Metris Cargo covers the basics: a 5.8-inch navigation screen, AM/FM radio, a USB port and auxiliary jack. The navigation functionality is of entry-level quality but feels sufficient in this application. The same can be said of the five-speaker audio system up front.

smartphone integration

edmunds rating
Bluetooth is standard in the Metris. Phone pairing is fairly logical, and it is easy enough to use the hands-free feature without too much distraction from the road.

voice control

edmunds rating
Our test vehicle did not have voice controls. Navigation voice controls are an option through the Multi-Function Wheel package, but they do not work for phone controls. Phone-based features such as Siri can be used as a work-around.

edmunds expert review process

This review was written by a member of Edmunds' editorial team of expert car reviewers. Our team drives every car you can buy. We put the vehicles through rigorous testing, evaluating how they drive and comparing them in detail to their competitors.

We're also regular people like you, so we pay attention to all the different ways people use their cars every day. We want to know if there's enough room for our families and our weekend gear and whether or not our favorite drink fits in the cupholder. Our editors want to help you make the best decision on a car that fits your life.