2002 Mercedes-Benz M-Class Consumer Review: Over 20 visits to dealer in 24

2002 Mercedes-Benz M-Class - Consumer Review

Average Consumer Rating

151 Total Reviews

ML320 4dr SUV (3.2L V6 AWD 5-speed Automatic)

Build Quality
Reliability Value
Over 20 visits to dealer in 24 months
By Sad in St. Louis on


2002 Mercedes-Benz M-Class ML320 AWD 4dr SUV (3.2L 6cyl 5A)


What a sincere disappointment this vehicle has been. After having everything from pieces falling off of the inside to the car stalling out while driving, not to mention the week we couldn't get it to go into reverse causing us to cancel our vacation...the Merecedes area rep hung up on me when I asked if they could do anything to help us out since apparently we had a problem vehicle. Doesn't that make you feel good about dealing the the company?

When it drives, we love the car but since it isn't that often...well, we are looking into something else for our next car.

Worst Features

Better customer service training.
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