Used 2002 Mercedes-Benz M-Class SUV Consumer Reviews - 142 Car Reviews | Edmunds

Consumer Reviews

2002 Mercedes-Benz M-Class SUV

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142 Total Reviews

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ML500 - Excellent buy
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Alistair Corbett
on

Vehicle

2002 Mercedes-Benz M-Class SUV ML500 AWD 4dr SUV (5.0L 8cyl 5A)


Review

Bought used with 25,000 km. Great deal, had depreciated a lot and bought it through a broker - Royalty Auto for $42k CDN. Great experience. Had it for 6 months now. Needed winter tires (we're in Calgary) and it handles well in the snow. No maintenance issues so far. I am not using a dealer for the maintenance, prices much better. We have 2 large dogs and a new house and have hauled lots of stuff with no problems. The versatility of the rear seats is excellent. The 5litre engine has plenty of power and a good roar, but gas use isn't as terrible as I'd expected. Had it inspected by 3rd party before I bought. Brakes squeak when cold


Best Features

Power in engine. Versatile rear seats, BOSE, cargo area. Spacious without being huge - very easy to park, very manuverable.


Worst Features

Better cupholders (they don't hold the cups! - they're too shallow!), revised rear styling, manual transmission option, more powerful seat warmers


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Pretty Good - I Guess
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By MG
on

Vehicle

2002 Mercedes-Benz M-Class SUV ML320 AWD 4dr SUV (3.2L 6cyl 5A)


Review

Has been in the shop a number of times for things breaking (and I have less than 20K on it). Thank goodness it's still under warranty. First Mercedes so I thought the quality of the interior was good, but now on comparison I feel it is fair. Service has been excellent but it really shouldn't have needed so much service already.


Best Features

Weather band on radio, bose audio system, safe, secure seating position.


Worst Features

Please put a compass, and fuel indicators (tripometer?) on the area above the rear view mirror. All the other Mercedes models have it. Even my Jeep Cherokee had it. Controls for radio, etc. on steering wheel need to be added!


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Love the SUV - Hate the minor repairs
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Gatortomk
on

Vehicle

2002 Mercedes-Benz M-Class SUV ML320 AWD 4dr SUV (3.2L 6cyl 5A)


Review

The car has been perfect for us in terms of design,
comfort, features, durability, etc. Our gas mileage
has been better than expected at 18.6 city and up
to 23+ highway (I confess to having a heavy foot so
it's often only 22).
Brakeware has been super too; 45,000mi front and
rears are still OK at 72,000mi. But, had to replace
fuel
pump, windshield washer checkvalve, "baby safe"
seat sensor, and an instrument panel bulb. Nothing
major, but even with good service (and free loaner
cars) it's been a hassle some time.


Best Features

Audio system (Bose & MCS), flexible service computer (14,000mi between oil changes), SAFETY, size, load capacity, view of the road, comfort, power folding mirrors, handling, and service by the dealer


Worst Features

6yr 100,000 service/warranty, adjustable rear seat backs, more technical data/repair data on the web, and easier bulb replacement for the owner.


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2 nd year review
1 of 2 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By no name
on

Vehicle

2002 Mercedes-Benz M-Class SUV ML500 AWD 4dr SUV (5.0L 8cyl 5A)


Review

Has been in the shop for mulitple
malfunctions all addressed by
dealership on SEVERAL visits and Park
Place's Road Side Repair service. Brake
pads stink!! I am at 27,500 and told
the brake pads have 10% left? Set
number 3. 2nd set at 12,500 miles. Told
by dealership it is due to AWD and
common with their brake pads? This is
my first Mercedes. Never had an issue
with Japanese and US autos with AWD. To
spend 50K+ on an auto and having to
replace ONLY REAR pads for $311.00?
That is crap!! Designers, take
notice of the issues to keep Mercedes
image and return buyer.


Best Features

Interior package.


Worst Features

UPGRADE THE BRAKE PADS!!Competitors of luxury model SUV's don't have this issue. Although it has quirks, I have enjoyed it. Questionable that I will purchase another Mercedes due to my experience of continued high maintenance required to remain flawless. Manufacturer PLEASE listen


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maintenance nightmare
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Where's the Quality
on

Vehicle

2002 Mercedes-Benz M-Class SUV ML320 AWD 4dr SUV (3.2L 6cyl 5A)


Review

Our ML320 has been in the shop 20
different times. The last time was to
replace the rings. It was burning 2
quarts of oil in under 2000 miles.


Worst Features

Give me the Mercedes Quality I was expecting.


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