2020 Mercedes-Benz GLS-Class Review
Price Range: $26,987 - $50,998
View 163 more photos
View 163 more photos
View 163 more photos
View 163 more photos
View 163 more photos+159
Great
8.6
out of 10
edmunds TESTED
The new-for-2020 GLS quickly impressed us with its excellent combination of comfort, performance and technology. It takes everything we enjoy about the top-rated GLE SUV and puts it into a larger, more potent package, and it might just be one of the most well-rounded vehicles on sale today.
Price & Payment
Changing year will take you to a new page
38 cars
|$37,953 avg. price
$
to$
Price
2020 Mercedes-Benz GLS-Class Review
Pros
- Tops in comfort and easily seats adults in all three rows
- Plenty of helpful technology and safety features
- Responsive engines and stable handling give the feel of driving a smaller SUV
- Flexible cargo capacity
Cons
- Some interior controls and buttons are too small or hard to find
What's new
- Fully redesigned for 2020
- New mild hybrid engine offered as option
- Standard adjustable air suspension
- Kicks off the third GLS generation
Overview
The 2020 Mercedes-Benz GLS represents a new generation for Benz's biggest luxury hauler. The outgoing Mercedes GLS was getting long in the tooth, especially when compared to models from BMW, Audi and more. But for 2020, it's new, and we mean totally new.
For sale near Ashburn, VA
38 listings
- $29,444great price$2,962 below market
- 87,011 miles
- No accidents, 3 owners, rental vehicle
- 7 Seats, 19 City / 23 Hwy MPG
- Auto Buying Service (18 mi away)
- AWD/4WD
- Bluetooth
- Navigation
- Sunroof/Moonroof
- Keyless Entry/Start
Close
Located in Fairfax, VA
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: No
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
21 Combined MPG (19 City/23 Highway)
Listing Information:
VIN: 4JGFF5KE1LA111603
Stock: ABS7443
Certified Pre-Owned: No
Listed since: 10-22-2024 - $30,444good price$2,792 below market
- 82,088 miles
- No accidents, 1 owner, personal use
- 7 Seats, 19 City / 23 Hwy MPG
- Auto Buying Service (18 mi away)
- AWD/4WD
- Bluetooth
- Navigation
- Sunroof/Moonroof
- Keyless Entry/Start
Close
Located in Fairfax, VA
AutoCheck Vehicle History Summary
Accident Free Vehicle: Yes
Personal Use Only: Yes
History Provider: AutoCheck
Title Details: Clean Title
Salvage Vehicle: No
Frame Damage: No
Theft History: No
Lemon Status: No
Free History Report: No
Features and Specs:
21 Combined MPG (19 City/23 Highway)
Listing Information:
VIN: 4JGFF5KE1LA183871
Stock: ABS7746
Certified Pre-Owned: No
Listed since: 01-23-2025
For starters, the GLS' chassis is longer and the body more aerodynamic, which translates into more room and a quieter, more efficient ride. And unlike most three-row SUVs, the new GLS can comfortably seat adults in all three rows. It also comes standard with an adjustable air suspension that offers a supple ride.
Both of the GLS' available engines are responsive and powerful. All-wheel drive is standard, and when equipped with the Off-Road package, the GLS features true low-range gearing for when the trail gets tough. Few SUVs are as good at combining off-road capability, cargo-carrying flexibility and passenger comfort as the Mercedes-Benz GLS. But the cherry on the cake for 2020? It comes with MBUX, Mercedes' latest infotainment system and one of the best in the business, and envelops passengers in a quiet and comfortable ride. The GLS seals the deal as one of our favorites.
Edmunds Expert Rating
edmunds TESTED
by the Edmunds Experts
Great
8.6
out of 10
We drove the 2020 Mercedes-Benz GLS-Class on our test track and on real roads. Our Edmunds team conducts rigorous independent vehicle testing, driving 500,000 miles a year.
Driving experience: 0-60, engine & performance
8.5/10
How does the GLS-Class drive? The raw numbers are frankly astounding and, on paper, suggest a much smaller and far sportier vehicle. A 0-60 mph time of 6.2 seconds with the base turbo inline-six is more than adequate. It feels strong too, no matter what situation you're driving in. The engine's mild hybrid system improves both performance and efficiency and makes for super-smooth power delivery. Occasional hiccups from the transmission are our biggest complaint.
Stops from 60 mph came in just 105 feet, one of the best results we've seen from any SUV. That's genuine performance-car territory. Part of that is down to the no-cost summer tires, which help provide plenty lateral grip too. The steering is light and makes the GLS easy to maneuver in a parking lot or in traffic.
Stops from 60 mph came in just 105 feet, one of the best results we've seen from any SUV. That's genuine performance-car territory. Part of that is down to the no-cost summer tires, which help provide plenty lateral grip too. The steering is light and makes the GLS easy to maneuver in a parking lot or in traffic.
Comfort: seats, ease of use, and getting in & out
8.5/10
How comfortable is the GLS-Class? Mercedes-Benz nailed it when it comes to on-road comfort. The seats are supportive and hugely adjustable, and optional massagers help keep you comfortable after a few hours behind the wheel. The heated and ventilated seats work well, and the automatic climate control quickly evens out cabin temperatures.
There's little intrusion from the outside world, with just a bit of road noise on rough pavement. With the optional E-Active Body Control suspension, ride quality is excellent. It's smooth and composed, ironing out most road imperfections without floating or wallowing. Large wheels can hurt ride quality in many SUVs, but our test vehicle with optional 21-inch wheels didn't seem fazed.
There's little intrusion from the outside world, with just a bit of road noise on rough pavement. With the optional E-Active Body Control suspension, ride quality is excellent. It's smooth and composed, ironing out most road imperfections without floating or wallowing. Large wheels can hurt ride quality in many SUVs, but our test vehicle with optional 21-inch wheels didn't seem fazed.
Interior
9/10
How’s the interior? The GLS' interior is excellent from almost every perspective. The driving position is upright and commanding, but you always feel comfortably ensconced in the GLS. There's plenty of room in all three rows; 6-foot-plus adults can fit comfortably in the easy-to-access third row. The large windows help all-around visibility and make passengers in the rear feel less claustrophobic.
The controls are all well placed and easy to reach, but there's a lot of them and the small text means you have to take your eyes off the road until you work up the muscle memory. Separating the seat controls between the door and the infotainment system is a bit frustrating too.
The controls are all well placed and easy to reach, but there's a lot of them and the small text means you have to take your eyes off the road until you work up the muscle memory. Separating the seat controls between the door and the infotainment system is a bit frustrating too.
In-cabin tech: infotainment & phone integration
9.5/10
How’s the tech? Mercedes' infotainment system is a marvel and benchmark for the class even if the learning curve is a bit steep. The navigation system in particular is a standout, and the augmented reality overlay and turn-by-turn directions in the instrument cluster and head-up display are compelling reasons to ditch the apps on your phone. That said, both Apple CarPlay and Android Auto are standard. All three rows have USB-C ports, and a standard wireless charging pad sits in front of the cupholders.
The driver aids are equally impressive. The adaptive cruise control is among the best we've tested. In traffic, the system maintains a reasonable gap and can slow the GLS down to a complete stop, then start going again when traffic moves
The driver aids are equally impressive. The adaptive cruise control is among the best we've tested. In traffic, the system maintains a reasonable gap and can slow the GLS down to a complete stop, then start going again when traffic moves
Storage: cargo space & space for small items
8/10
How’s the storage? With the seats down, the GLS' cargo area offers up to 84.7 cubic feet of cargo area behind the front seats. Space drops to 17.4 cubes with all the rows upright, which isn't enough to haul luggage for every passenger. Space is decent enough for the class, though the GLS trails the cavernous Navigator, which offers up 103.3 cubic feet behind the front seats.
The second and third row seats fold flat and can be dropped with buttons in the hatch. Small-item storage is great, with lots of pockets, bins and cupholders spread throughout the cabin. The GLS 450 is rated to tow 7,700 pounds, which places it ahead of its main rival, the BMW X7. Should towing be a high priority, the Lincoln Navigator is again superior, capable of towing 8,300 pounds.
The second and third row seats fold flat and can be dropped with buttons in the hatch. Small-item storage is great, with lots of pockets, bins and cupholders spread throughout the cabin. The GLS 450 is rated to tow 7,700 pounds, which places it ahead of its main rival, the BMW X7. Should towing be a high priority, the Lincoln Navigator is again superior, capable of towing 8,300 pounds.
MPG: gas mileage & fuel economy
8/10
How’s the fuel economy? EPA puts fuel economy at 21 mpg combined (19 city/23 highway), impressive numbers for a vehicle this big and capable. On our evaluation loop, the GLS matched the 21 mpg combined rating. The GLS returned 19 mpg over extended driving distances through mixed traffic and loaded with passengers and cargo.
Value: cost, features & warranty
8/10
Is the GLS-Class a good value? The GLS isn't cheap, but nothing at this price point can match its impressive build quality. Options can add up quickly, but the GLS is no worse than other luxury SUVs. No other competitor puts together such a well-appointed package for less money. The four-year/50,000-mile bumper-to-bumper warranty is average for the class.
Wildcard
8.5/10
The GLS delivers everything you expect from a Mercedes-Benz vehicle. It packs a clean, understated design, and it's loaded with the latest and greatest tech. Luxury vehicles shouldn't make you work, and the engine provides smooth, effortless power. It sounds good too, especially at full acceleration. It's easy to drive and just a generally nice place to spend an hour or 10 behind the wheel.
2020 Mercedes-Benz GLS-Class trim level differences
The 2020 Mercedes-Benz GLS-Class is available in two basic trims: the inline-six (362 horsepower, 369 lb-ft) powered GLS 450 and V8-powered (483 hp, 516 lb-ft) GLS 580. Both engines are paired to a nine-speed transmission and Mercedes' 4Matic all-wheel-drive system. Standard and optional features are largely the same between the two models — the biggest differences come down to price and performance.
Which GLS-Class trim does Edmunds recommend?
The 2020 Mercedes-Benz GLS-Class is available in two trims largely differentiated by their engines. While we enjoy the GLS 580's powerful V8 engine, we suggest going for the GLS 450 with its turbocharged inline-six. It delivers more than enough performance and nets better fuel efficiency. It's also generally available with the same standard and optional features.
Compare 2020 Mercedes-Benz GLS-Class trim levels
Helpful trims summary and side-by-side comparison chart

Edmunds Tested: Electric Car Range and Consumption

The New Mercedes-Benz GLB Will Debut on December 8. Here's What We Know

2027 Mercedes-Benz GLC EV First Drive Review: A Lesson in Sand Surfin'

Tested: 2025 Mercedes-AMG GT 63 S E Performance Is Better Because It's Heavier
Cost to Drive
Monthly estimates based on costs in Virginia
$225/mo for GLS-Class GLS 450 4MATIC
GLS-Class GLS 450 4MATIC
vs
$218/mo
Avg. Large SUV
Reliability
The 2020 Mercedes-Benz GLS-Class has a 4 years / 50,000 miles basic warranty and 22 recalls. RepairPal gives it a reliability rating of 3.5 out of 5, ranks it #5 out of 20 among Luxury Fullsize SUVs. Below you’ll find our owner reviews.
Reliability Rating by RepairPal
3.5 out of 5 stars3.5/5Above Average
#5 out of 20 among Luxury Fullsize SUVs
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
$937/yr
vs. $735/yr
for Average Luxury Fullsize SUV
for Average Luxury Fullsize SUV
Frequency
0.59x/yr
vs. 1.83x/yr
for Average Luxury Fullsize SUV
for Average Luxury Fullsize SUV
Severity
14.7%
vs. 16.5%
for Average Luxury Fullsize SUV
for Average Luxury Fullsize SUV
powered by RepairPal
Recalls
22 recalls foundChecking if a car has a recall is simple. Just type the car's VIN number into the NHTSA website (https://www.nhtsa.gov/recalls). If there's an unrepaired recall, you'll see it there.
If a recall shows up, just call your local car dealer. They'll know about the recall and will work with the car maker to fix it for free (if the recall happened within 10 years of the car being first sold).
- Recall Number:
- 23V733000
- Number of vehicles affected:
- 8
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS580 vehicles. Due to a software error, the sunroof may close unexpectedly when the "car wash mode" is activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-operated Window Systems."
- Defect Consequence:
- A sunroof that closes unexpectedly can increase the risk of injury.
- Corrective Action:
- Dealers will update the sunroof control unit software, free of charge. Owner notification letters are expected to be mailed December 31, 2023. Owners may contact MBUSA customer service at 1-800-367-6372.
- Recall Number:
- 23V177000
- Manufacturer Recall Number:
- 2023030014
- Number of vehicles affected:
- 61450
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE350, GLE450, GLS450, GLS580, 2021 AMG GLE53, AMG GLE63, Maybach GLS600, AMG GLS63, and 2020 GLE580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
- Defect Consequence:
- Water intrusion into the foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
- Corrective Action:
- Dealers will inspect and reinstall the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall numbers 21V-288 and 19V-587. MBUSA's numbers for this recall are 2023030014 and 15.
- Recall Number:
- 22V732000
- Manufacturer Recall Number:
- 2022100011
- Number of vehicles affected:
- 59574
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLS63, 2020-2022 GLS450 and GLS580 vehicles. Due to a manufacturing error, the locks on the third-row seatbacks may fail in the event of a crash.
- Defect Consequence:
- A seat with a seatback lock failure may not properly restrain occupants, increasing the risk of injury during a crash.
- Corrective Action:
- Dealers will inspect and replace the third-row seatback, as necessary, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022100011.
- Recall Number:
- 22V680000
- Manufacturer Recall Number:
- 2022090010
- Number of vehicles affected:
- 161000
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE350, GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, and 2021 GLE400e, AMG GLS63, AMG GLE63 S, and Maybach GLS600 vehicles. Due to a manufacturing error, the rear door window trim bars may detach.
- Defect Consequence:
- Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
- Corrective Action:
- Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed November 1, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022090010.
- Recall Number:
- 22V466000
- Manufacturer Recall Number:
- 2022070006
- Number of vehicles affected:
- 81
- Defect Description:
- Mercedes-Benz, LLC (MBUSA) is recalling certain 2020 Mercedes-Benz GLS 450 and GLS 580 vehicles. The front air bag wiring harness may be routed incorrectly, which can cause the air bag not to deploy properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Defect Consequence:
- An air bag that does not deploy properly can increase the risk of injury in the event of a crash.
- Corrective Action:
- Dealers will correct the wiring harness routing, free of charge. Owners notification letters were mailed August 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022070006.
- Recall Number:
- 22V365000
- Manufacturer Recall Number:
- 2022060005
- Number of vehicles affected:
- 234918
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Defect Consequence:
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Corrective Action:
- The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060005.
- Recall Number:
- 22V232000
- Manufacturer Recall Number:
- 2022060007
- Number of vehicles affected:
- 126443
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Defect Consequence:
- An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
- Corrective Action:
- Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.
- Recall Number:
- 22V231000
- Manufacturer Recall Number:
- 2022040017
- Number of vehicles affected:
- 21306
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, 2021 AMG GLE63, Maybach GLS600 and AMG GLS63 vehicles. A ground cable bolt for the 48V ground connection under the front passenger seat may not be secured properly, which can cause the electrical cable to overheat.
- Defect Consequence:
- An overheated electrical cable can increase the risk of a fire.
- Corrective Action:
- Dealers will inspect and tighten the ground cable bolt, as necessary, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040017.
- Recall Number:
- 21V961000
- Manufacturer Recall Number:
- 2022030003
- Number of vehicles affected:
- 139
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
- Defect Consequence:
- A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
- Corrective Action:
- Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.
- Recall Number:
- 21V818000
- Manufacturer Recall Number:
- 2021110010
- Number of vehicles affected:
- 27
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS450, GLS580, GLE350, GLE450, AMG C63, and 2021 AMG GLE53 vehicles. The seats may have been assembled incorrectly.
- Defect Consequence:
- Incorrectly assembled seats may not properly restrain an occupant during a crash, increasing the risk of injury.
- Corrective Action:
- Dealers will inspect and repair the seats, as necessary, free of charge. Owner notification letters are expected to be mailed December 8, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021110010.
- Recall Number:
- 21V771000
- Manufacturer Recall Number:
- 2021100001
- Number of vehicles affected:
- 3
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 580 vehicles. The air bag control unit software may be programmed incorrectly, which can cause the driver's air bag to deploy improperly.
- Defect Consequence:
- An air bag that does not deploy properly during a crash can increase the risk of injury.
- Corrective Action:
- Dealers will replace the air bag control unit, free of charge. Owner notification letters were mailed on October 29, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
- Recall Number:
- 21V354000
- Manufacturer Recall Number:
- 2021050012
- Number of vehicles affected:
- 343191
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Defect Consequence:
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- Corrective Action:
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
- Recall Number:
- 21V288000
- Number of vehicles affected:
- 6331
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 AMG GLE 53, 2020 GLE350, GLE450, GLE580, GLS450, and GLS580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
- Defect Consequence:
- Water intrusion into the driver and passenger side foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
- Corrective Action:
- Dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. Owner notification letters are expected to be mailed on June 22, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
- Recall Number:
- 21V071000
- Number of vehicles affected:
- 41838
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE450, GLE350, and 2020 GLS450, GLE580, GLS580 vehicles. During certain evasive driving maneuvers, the Electronic Stability Program (ESP) software may apply torque to one of the front wheels, pulling the vehicle to one side. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
- Defect Consequence:
- If the vehicle unexpectedly pulls to one side during an evasive maneuver, it can increase the risk of a crash.
- Corrective Action:
- MBUSA will notify owners, and dealers will update the ESP software, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
- Recall Number:
- 21V058000
- Manufacturer Recall Number:
- 2021020025
- Number of vehicles affected:
- 1292258
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Defect Consequence:
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Corrective Action:
- MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
- Recall Number:
- 21V057000
- Number of vehicles affected:
- 8
- Defect Description:
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS 450, GLE 350, GLE 450, and 2021 AMG GLE53 vehicles. The dashboard surface may not be properly secured to the base material.
- Defect Consequence:
- In the event of a crash where the passenger air bag deploys, an unsecured dashboard could impair the inflation of the passenger air bag, increasing the risk of injury.
- Corrective Action:
- MBUSA will notify owners, and dealers will replace the dashboard, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer serviced at 1-800-367-6372.
- Recall Number:
- 20V626000
- Number of vehicles affected:
- 12799
- Defect Description:
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350, GLE 450, GLE 580, GLS 450, GLS 580 vehicles equipped with an optional illuminated Mercedes-Benz star logo in the front grill. The star logo's electrical ground connection may not be installed properly, potentially affecting the function of other components that share the same ground connection, such as the power steering control unit, wiper motor, and/or the left headlight.
- Defect Consequence:
- If the power steering, wiper motor, or left headlight malfunction there could be an increased risk of a crash.
- Corrective Action:
- MBUSA will notify owners, and dealers will relocate the ground connection, free of charge. The recall is expected to begin December 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372.
- Recall Number:
- 20V329000
- Number of vehicles affected:
- 38
- Defect Description:
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE450, GLS450, and GLS580 vehicles. The sealing of the piston assembly in the front struts and rear shock absorbers may leak and fail prematurely.
- Defect Consequence:
- Premature wear of the front struts and rear shock absorbers can affect vehicle handling and control, increasing the risk of a crash.
- Corrective Action:
- MBUSA will notify owners, and dealers will replace the front strut assemblies and rear shock absorbers, free of charge. Owners were notified of the safety risk with an interim letter July 24, 2020. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
- Recall Number:
- 20V172000
- Manufacturer Recall Number:
- 2020060013
- Number of vehicles affected:
- 224
- Defect Description:
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE450 AND GLS450 vehicles. The seams on the rear crossmember may have been insufficiently welded. This may allow cracks to form when towing, possibly causing the rear crossmember to detach from the vehicle.
- Defect Consequence:
- If the rear crossmember detaches from the vehicle, it can become a road hazard and increase the risk of a crash.
- Corrective Action:
- MBUSA will notify owners, and dealers will replace the rear crossmember, free of charge. Owners were notified of the safety risk with an interim letter April 3, 2020. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060013.
- Recall Number:
- 20V089000
- Manufacturer Recall Number:
- 2020030019
- Number of vehicles affected:
- 2101
- Defect Description:
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
- Defect Consequence:
- If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
- Corrective Action:
- MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
- Recall Number:
- 19V709000
- Manufacturer Recall Number:
- 2019100011
- Manufactured from:
- 2018-08-23 to 2019-09-27
- Number of vehicles affected:
- 13799
- Defect Description:
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC, and GLS580 4MATIC vehicles. The rear door window trim may detach.
- Defect Consequence:
- The detached trim can become a road hazard, increasing the risk of a crash.
- Corrective Action:
- MBUSA will notify owners, and dealers will inspect and fasten the rear door window trim, as necessary, free of charge. The recall began November 8, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100011.
- Recall Number:
- 19V587000
- Manufacturer Recall Number:
- 2019080005
- Manufactured from:
- 2018-09-05 to 2019-08-02
- Number of vehicles affected:
- 18392
- Defect Description:
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.
- Defect Consequence:
- If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.
- Corrective Action:
- MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.
Warranty
4 years / 50,000 miles Basic Warranty- Basic Warranty
- 4 years / 50,000 miles
- Drivetrain Warranty
- 4 years / 50,000 miles
- Rust Warranty
- 4 years / 50,000 miles
- Roadside assistance Warranty
- 4 years / 50,000 miles
Mercedes-Benz GLS-Class Reviews
Owner Reviews
5(67%)
4(0%)
3(13%)
2(13%)
1(7%)
Most Helpful Owner Reviews
Trending topics
Hey Mercedes!
5 out of 5 starsBret, 03/13/2020
2020 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
I just bought this SUV so I am just learning all it can do. The coolest thing about it is the voice-activated commands. I’ve had earlier voice-activated interfaces but they didn’t work that well. This one works. If you have an Apple you’re familiar with Siri. Here you say “Hey Mercedes”. The voice says how can I help you? You say navigate to (wherever) and the navigation routes … you to (wherever). You say turn on heated seats, the car turns on the heated seats. You say call (someone in your contacts), the call calls that person. Etc, Etc. Very Cool. Six month update: I still love the car. It gets great gas mileage for a big SUV. One odd thing I could do without is when the Nav route is programmed and you come to a turn, the dash shows the view in front of the car. So the dash shows the same thing as looking through the window. It’s kinda annoying and utterly unnecessary.
Just came back from a coast to coast road trip in my GLS. I still like the car, but here a a few shortcomings: Nav system wanted to route us off the interstate and through the city to put us back on the interstate?? We ended up just ignoring the nav system and continuing on the interstate. This happened multiple times. Adaptive cruise control was very aggravating. On posted 70 mph interstates, I set cruise control @ 75 mph to keep with traffic flow. The car would often catch a signal and slow to 70 mph. Additionally, car would slow around curves. Both instances very aggravating as rest of traffic continued at constant speed. Finally, the steering seemed to get squishy, or loose when the cruise control was engaged. Not sure I would get adaptive cruise control again. Positives: very comfortable ride and 26 mpg.
Two year update. I still really like the ride and comfort of this vehicle. The biggest annoyance I have is the Navi guidance. It often makes nonsensical routings. I previously mentioned how it would want me to get off the interstate to go thru the city just to get back on. Another example: I wanted to find a Home Depot. It found one < 5 miles ahead on the same street I was on. The Navi wanted me to turn right, jump on the freeway, exit the freeway to put me back on the street I was already on. I ignored the Navi, just went straight down the street. I do this often and let the Navi recalculate the route from my better route. For a system that has ‘learning’ capabilities, it’s pretty dumb. Google directions is much better and gives multiple routes to choose from.
Update: don’t like how message appears ‘2nd row right & 2nd row left seats not locked’ when you have the 2nd row seats down. Message appears in place of odometer read out and you have to manually toggle twice (once for each seat) every time the car is started.
Update: I've owned the vehicle 4.5 years now. I really enjoy it. I would recommend it to anyone looking for a luxury SUV. I would NOT recommend getting the adaptive cruise control. I was short sighted in not getting the towing package.
GLS580 issue
5 out of 5 starsGLS 580 owner, 12/22/2019
2020 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
Our new GLS580 with just 108 miles is back at dealer with severe heat issue in center console. So hot, we were worried about fire. Very disappointed that it is now laid up till issue is found and resolved. Driving it was great, but short lived for now sadly.
Update - false alarm, it turns out second row system was set at factory on high heat and the second row vents were closed so … all the heat that goes under console could not get out. Stupid problem that was easy to resolve.
This is our third GLS and WOW what a difference in ride and technology!
Beautiful combined with no QC
2 out of 5 starsJohn Gamble, 12/22/2020
2020 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
The ride is absolutely stunning and the interior is downright beautiful. We love the tech and features... kids can’t get enough of the ambient lighting options. But there’s a catch. The build quality just plain sucks. We’re had the car for 2ish months, and it’s already spent 9 days in the shop. First, the high fan made a crazy loud noise. Then the rain sensing wipers didn’t sense rain. … Now we have a window that sounds like it is going to fail when we roll it down. Also there appears to be a subtle fit issue on the rear bumper. These cars are built in the US, and I get the sense that they have no idea how to put them together. There is so much tech, and so many points of failure. I feel like we are going to have a very close relationship with the dealer over the life of this car.
At least it’s pretty and drives well.
Update on 1/4/2020 - Two more issues after getting the car back last week... a check engine light and a warning that the collision avoidance system is disabled because the sensor is dirty (the sensor does not appear to be dirty). A word to the wise... think long and hard before buying this car.
Plastic parts that easily break....
3 out of 5 starsPatrick, 11/14/2020
2020 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
1. Rear seat stuck on day 1. In repair for 7 days
2. Hood latch broken on day 1. In repair for 7 days.
3. Coolant alarm went off on 3rd day. In repair for 1 day
4. 2nd row center console latch broke after 1 month. Still waiting for parts since 2 months ago.
5. Dealership (Mercedes Benz of Walnut Creek CA) was not forthcoming when I got delivery. Although the price was similar, the car … sold to me was missing a couple of items I special ordered. I trusted they would tell me if my order wasn’t met. So if you custom order from this dealership, make sure you run through your checklist before signing. I made a mistake of trusting them to tell me it was incomplete.
2020 Mercedes-Benz GLS-Class videos
The Best SUVs for 2020 & 2021 — The Top-Rated Small, Midsize, Large, Luxury SUVs and Crossovers
SUVs are the most popular vehicles on the road today, and they come in all shapes and sizes. In this video, Carlos Lago breaks down the best SUVs for 2020 and 2021. With so many models to choose from, it can be a little overwhelming trying to find the perfect SUV for you and your lifestyle.
2020 GLS-Class Highlights
GLS 450 4MATIC
| Base MSRP Excludes Destination Fee | $75,200 |
|---|---|
| Engine Type | Mild hybrid |
| Combined MPG | 21 MPG |
| Cost to Drive | $225/month |
| Seating | 7 seats |
| Cargo Capacity All Seats In Place | 17.4 cu.ft. |
| Drivetrain | all wheel drive |
| Warranty | 4 years / 50,000 miles |
Safety
Our experts like the GLS-Class models:
- Active Brake Assist
- Alerts driver is a front collision is imminent and applies the brakes if the driver fails to respond.
- Blind-Spot Assist
- Warns if a vehicle is hiding in the GLS' blind spot and alerts passengers to approaching cars or cyclists before they open their door.
- Active Steering Assist
- Helps center the vehicle in its lane, even on tight or curvy roads.
People who viewed this also viewed
| 3.0 average Rating out of 16 reviews. |
| Starting at $61,850 |
| 4.9 average Rating out of 7 reviews. |
| Starting at $84,300 |
| 4.1 average Rating out of 10 reviews. |
| Starting at $64,735 |
Related Used 2020 Mercedes-Benz GLS-Class info
Vehicle reviews of used models
- Mitsubishi Eclipse Cross 2020 Review
- Ford Transit Passenger Van 2021 Review
- Toyota Sequoia 2020 Review
- Toyota Sienna 2021 Review
- Cadillac XT6 2020 Review
- Audi S3 2020 Review
- Nissan Titan 2021 Review
Shop similar models
- Used Mercedes-benz GLS 2026
- Used BMW Alpina-xb7 2026
- Used Audi SQ7 2025
- Used Mercedes-benz Maybach-gls 2025
- Used Mercedes-benz Gle-class-coupe 2025
- Used Mercedes-benz Gl-class 2016
- Used BMW X7 2026
- Used Mercedes-benz Gle-coupe 2026
- Used Audi SQ8 2025
Shop used vehicles in your area
Popular new car reviews and ratings
Research other models of Mercedes-Benz
- 2025 S-Class
- 2026 GLC
- 2025 Mercedes-Benz G-Class
- 2025 Mercedes-Benz GLS-Class
- Mercedes-Benz GLE 2026
- Mercedes-Benz C-Class 2025
- Mercedes-Benz SL-Class 2025
- 2024 Mercedes-Benz G-Class
- Mercedes-Benz Maybach 2024
- 2024 Mercedes-Benz GLE
Research similar vehicles
Other models
- New Jaguar I-Pace for Sale in Mckeesport, PA
- Used Porsche 718-Boxster in Morgantown, WV 2025
- Used Audi S8 in Gainesville, TX 2025
- Used Mercedes-Benz Slc-Class in Brazil, IN 2020
- Used Mercedes-Benz Glc-Class in Eden Prairie, MN 2025
- Used Jeep Wrangler-Jk in Revere, MA 2018
- Used Infiniti FX45 in Glendale Heights, IL 2008
- Used Lexus GX in Winter Springs, FL 2025
- Used Porsche Cayenne in Corning, NY 2025
- New Infiniti QX60 for Sale in Lawrence, KS


