2020 Mercedes-Benz GLS-Class

Price Range: $20,885 - $41,998

Mercedes-Benz GLS-Class Reviews

Owner Reviews

4.1
15 reviews
5(67%)
4(0%)
3(13%)
2(13%)
1(7%)
See all 15 reviews of the Mercedes-Benz GLS-Class
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Most Helpful Owner Reviews

Hey Mercedes!
Bret, 03/13/2020
2020 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
I just bought this SUV so I am just learning all it can do. The coolest thing about it is the voice-activated commands. I’ve had earlier voice-activated interfaces but they didn’t work that well. This one works. If you have an Apple you’re familiar with Siri. Here you say “Hey Mercedes”. The voice says how can I help you? You say navigate to (wherever) and the navigation routes … you to (wherever). You say turn on heated seats, the car turns on the heated seats. You say call (someone in your contacts), the call calls that person. Etc, Etc. Very Cool. Six month update: I still love the car. It gets great gas mileage for a big SUV. One odd thing I could do without is when the Nav route is programmed and you come to a turn, the dash shows the view in front of the car. So the dash shows the same thing as looking through the window. It’s kinda annoying and utterly unnecessary. Just came back from a coast to coast road trip in my GLS. I still like the car, but here a a few shortcomings: Nav system wanted to route us off the interstate and through the city to put us back on the interstate?? We ended up just ignoring the nav system and continuing on the interstate. This happened multiple times. Adaptive cruise control was very aggravating. On posted 70 mph interstates, I set cruise control @ 75 mph to keep with traffic flow. The car would often catch a signal and slow to 70 mph. Additionally, car would slow around curves. Both instances very aggravating as rest of traffic continued at constant speed. Finally, the steering seemed to get squishy, or loose when the cruise control was engaged. Not sure I would get adaptive cruise control again. Positives: very comfortable ride and 26 mpg. Two year update. I still really like the ride and comfort of this vehicle. The biggest annoyance I have is the Navi guidance. It often makes nonsensical routings. I previously mentioned how it would want me to get off the interstate to go thru the city just to get back on. Another example: I wanted to find a Home Depot. It found one < 5 miles ahead on the same street I was on. The Navi wanted me to turn right, jump on the freeway, exit the freeway to put me back on the street I was already on. I ignored the Navi, just went straight down the street. I do this often and let the Navi recalculate the route from my better route. For a system that has ‘learning’ capabilities, it’s pretty dumb. Google directions is much better and gives multiple routes to choose from. Update: don’t like how message appears ‘2nd row right & 2nd row left seats not locked’ when you have the 2nd row seats down. Message appears in place of odometer read out and you have to manually toggle twice (once for each seat) every time the car is started. Update: I've owned the vehicle 4.5 years now. I really enjoy it. I would recommend it to anyone looking for a luxury SUV. I would NOT recommend getting the adaptive cruise control. I was short sighted in not getting the towing package.
GLS580 issue
GLS 580 owner, 12/22/2019
2020 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
Our new GLS580 with just 108 miles is back at dealer with severe heat issue in center console. So hot, we were worried about fire. Very disappointed that it is now laid up till issue is found and resolved. Driving it was great, but short lived for now sadly. Update - false alarm, it turns out second row system was set at factory on high heat and the second row vents were closed so … all the heat that goes under console could not get out. Stupid problem that was easy to resolve. This is our third GLS and WOW what a difference in ride and technology!
Beautiful combined with no QC
John Gamble, 12/22/2020
2020 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
The ride is absolutely stunning and the interior is downright beautiful. We love the tech and features... kids can’t get enough of the ambient lighting options. But there’s a catch. The build quality just plain sucks. We’re had the car for 2ish months, and it’s already spent 9 days in the shop. First, the high fan made a crazy loud noise. Then the rain sensing wipers didn’t sense rain. … Now we have a window that sounds like it is going to fail when we roll it down. Also there appears to be a subtle fit issue on the rear bumper. These cars are built in the US, and I get the sense that they have no idea how to put them together. There is so much tech, and so many points of failure. I feel like we are going to have a very close relationship with the dealer over the life of this car. At least it’s pretty and drives well. Update on 1/4/2020 - Two more issues after getting the car back last week... a check engine light and a warning that the collision avoidance system is disabled because the sensor is dirty (the sensor does not appear to be dirty). A word to the wise... think long and hard before buying this car.
Plastic parts that easily break....
Patrick, 11/14/2020
2020 Mercedes-Benz GLS-Class GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A)
1. Rear seat stuck on day 1. In repair for 7 days 2. Hood latch broken on day 1. In repair for 7 days. 3. Coolant alarm went off on 3rd day. In repair for 1 day 4. 2nd row center console latch broke after 1 month. Still waiting for parts since 2 months ago. 5. Dealership (Mercedes Benz of Walnut Creek CA) was not forthcoming when I got delivery. Although the price was similar, the car … sold to me was missing a couple of items I special ordered. I trusted they would tell me if my order wasn’t met. So if you custom order from this dealership, make sure you run through your checklist before signing. I made a mistake of trusting them to tell me it was incomplete.

Helpful shopping links

Safety

Our experts like the GLS-Class models:

Active Brake Assist
Alerts driver is a front collision is imminent and applies the brakes if the driver fails to respond.
Blind-Spot Assist
Warns if a vehicle is hiding in the GLS' blind spot and alerts passengers to approaching cars or cyclists before they open their door.
Active Steering Assist
Helps center the vehicle in its lane, even on tight or curvy roads.
Research other GLS-Class years

FAQ

Is the Mercedes-Benz GLS-Class a good car?

The Edmunds experts tested the 2020 GLS-Class both on the road and at the track, giving it a 8.6 out of 10. Edmunds’ consumer reviews show that the 2020 GLS-Class gets an average rating of 4 stars out of 5 (based on 15 reviews) What about cargo capacity? When you're thinking about carrying stuff in your new car, keep in mind that the GLS-Class has 17.4 cubic feet of trunk space. And then there's safety and reliability. Edmunds has all the latest NHTSA and IIHS crash-test scores, plus industry-leading expert and consumer reviews to help you understand what it's like to own and maintain a Mercedes-Benz GLS-Class. Learn more

Is the Mercedes-Benz GLS-Class reliable?

To determine whether the Mercedes-Benz GLS-Class is reliable, read Edmunds' authentic consumer reviews, which come from real owners and reveal what it's like to live with the GLS-Class. Look for specific complaints that keep popping up in the reviews, and be sure to compare the GLS-Class's 4-star average consumer rating to that of competing vehicles. Learn more

Is the 2020 Mercedes-Benz GLS-Class a good car?

There's a lot to consider if you're wondering whether the 2020 Mercedes-Benz GLS-Class is a good car. Edmunds' expert testing team reviewed the 2020 GLS-Class and gave it a 8.6 out of 10. Our consumer reviews show that the 2020 GLS-Class gets an average rating of 4 stars out of 5 (based on 15 reviews). Safety scores, fuel economy, cargo capacity and feature availability should all be factors in determining whether the 2020 GLS-Class is a good car for you. Learn more

How much should I pay for a 2020 Mercedes-Benz GLS-Class?

The least-expensive 2020 Mercedes-Benz GLS-Class is the 2020 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A). Including destination charge, it arrives with a Manufacturer's Suggested Retail Price (MSRP) of about $75,200.

Other versions include:

  • GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A) which starts at $75,200
  • GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A) which starts at $97,800
Learn more

What are the different models of Mercedes-Benz GLS-Class?

If you're interested in the Mercedes-Benz GLS-Class, the next question is, which GLS-Class model is right for you? GLS-Class variants include GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A), and GLS 580 4MATIC 4dr SUV AWD (4.0L 8cyl Turbo gas/electric mild hybrid 9A). For a full list of GLS-Class models, check out Edmunds’ Features & Specs page. Learn more
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