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Used 2023 Mercedes-Benz GLB-Class SUV Consumer Reviews

2.0 out of 5 stars
6 reviews

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1 out of 5 stars

Back Stroke

C.D., 05/19/2023
2023 Mercedes-Benz GLB-Class GLB 250 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 8AM)
35 of 37 people found this review helpful

I have a defective vehicle built during COVID…Rain water accumulates next to the driver’s side seat. After 6 attempts for the dealership to identify the issue they determined that replacing the door and frame seals would work. Two weeks later the vehicle was ready…Went to pick it up and they did a horrible job on installing the new seals and they cut the headliner too where it didn’t even meet the seal. Needless to say I left the vehicle to redo the repair, in the interim I filed a claim with MB Customer Care… Two and a half weeks later the vehicle was ready… I Inspected the vehicle with the service manager and found a 10 inch circular wet spot on the headliner in the rear of the vehicle. At this point the service manager said that he was going to work with MB Corporate and assigned me to a sales consultant to get me out of the vehicle and into another at my current lease price….Here it is a almost 2 months later my vehicle still has the original leak and the headliner above the driver gets wet and is stained and the electronic display flashes on and off and the AC fan sounds like a jet engine. I cannot get help from Mercedes-Benz corporate or any response from the dealership. This one is a lemon!

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
1 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Do not buy this car!!

A Hen, 05/06/2023
2023 Mercedes-Benz GLB-Class GLB 250 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 8AM)
22 of 31 people found this review helpful

This vehicle is a piece of crap! Severe engine issues with the cylinder head. You've been warned!

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3 out of 5 stars

Doesn't compare to my old 2015 GLK

GLK, 12/01/2023
2023 Mercedes-Benz GLB-Class GLB 250 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 8AM)
8 of 11 people found this review helpful

Overall the GLB is okay, but it's not on par with our old GLK. The fit and finish are not there, panel gaps, the noisy engine, and the ride quality don't compare to the GLK. The interior is cheap, more in line with Chevy or Ford's attempts at doing a luxury vehicle. We thought we were getting a vehicle like our GLK, but it's nothing like the GLK. This vehicle is not worth the 50k we paid, compared to the 45k we paid for the GLK. However it's not all bad, the tech is good and the cargo volume on the inside is great. That is why I gave the GLB three stars. Last words ... don't buy it, if you need a vehicle in this category buy a Lexus or Acura!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Jerks, lurches, rolls

Daniel, 09/01/2023
2023 Mercedes-Benz GLB-Class GLB 250 4dr SUV (2.0L 4cyl Turbo 8AM)
18 of 27 people found this review helpful

I’ve owned this car for 5 months and it’s spent 10 weeks in the shop so far. It jerks wildly, lurches & rocks forward & back during normal city driving, rolls uncontrollably at the slightest incline. The service department says it drives perfectly fine as it should. If this is how the car was intended to drive it shouldn’t have a Mercedes emblem. A go kart bought from a gas station parking lot drives better. I’m actually angry at Edmunds for the glowing review that helped inspire me to buy it. It’s garbage.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Amazing

JAMES Hawkins jr , 08/11/2023
2023 Mercedes-Benz GLB-Class GLB 250 4dr SUV (2.0L 4cyl Turbo 8AM)
2 of 2 people found this review helpful

Like everything

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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