Vehicle2014 Mercedes-Benz E-Class E350 Sport 4dr Sedan (3.5L 6cyl 7A)
ReviewCar in shop too many times for too many issues in first month of ownership.
Long time loyalty to brand to the tune of 1 new MB a year for several years.
Asked them to buy car back before the issues grow.
Two systems they still cannot fix - 360 camera and Sirius radio.
They told me they are happy to honor the warranty but will not take car back. So much for loyalty.
MBUSA customer service is under trained and incapable of client retention.
3000 miles on car in shop two times for two weeks with the service area working on items and not able to fully repair.
MBUSA aware of factory 360 camera issue, Sirius - no clue.
30% chance that something will not work when driven.
on 10/29/14 22:01 PM (PDT)
I have similar feelings towards my new 2014 E350, a huge disappointment, and extremely overpriced disappointment. The car looks great, but has had so many issues from the second we drove it off the lot, my biggest regret was not turning back and handing them the keys. To anyone else with this car, please make sure that when you bring it in for the multitude of times that the descriptions that are written on the repair orders are accurate, and if they do not fix the issue, or you bring it back for the same issue, make sure it is described using the same language. MB hates their Customers and is only interested in new sales, they will not be an advocate for you. There are plenty of better cars out there, avoid this one and save yourself time, money and aggravation.Report it
on 04/27/14 10:48 AM (PDT)
I heard about a guy with a new Porsche that posted this video on youtube and supposedly got his money back or a new car, maybe this is a good way to get some attention... http://youtu.be/yqg0wCkcdKEReport it
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