Bought it two months ago. So far so good. Visited dealership due to torn front seat leather. They took care of it without question. Maintenances cost like oil change and stuff are on the high side but expected. All I can say the ride is smooth like driving it on butter, on my luxury not sport version of E class.
Car in shop too many times for too many issues in first month of ownership.
Long time loyalty to brand to the tune of 1 new MB a year for several years.
Asked them to buy car back before the issues grow.
Two systems they still cannot fix - 360 camera and Sirius radio.
They told me they are happy to honor the warranty but will not take car back. So much for loyalty.
MBUSA customer service is under trained and incapable of client retention.
3000 miles on car in shop two times for two weeks with the service area working on items and not able to fully repair.
MBUSA aware of factory 360 camera issue, Sirius - no clue.
30% chance that something will not work when driven.
This is the first Mercedes I've owned. It is a really nice car. However, if you are looking for a smoother ride, you may want to consider a Lexus. Don't get me wrong it does ride nice in terms of minimal road noise, great sound system and solid handling feel, but It is a little firm. All in all it is a really nice vehicle. Word of caution if you are not going to keep it for an extended period of time (5 years of more) then buy it CPO/Used because the depreciation on this car will shock you! Originally purchased it 18 months ago for 78k (loaded), and today it is only worth 44K!!! I know it shocked me too. 34K drop in only a year and a half! So.... But you won't be disappointed with the vehicle. It is a dream to drive. Good luck!
Finally traded the E350 in on a 2016 C class sedan 4 matic. Better built more comfortable than the E 350. Car still exhibits a lot of road noise which I think is caused by the run flat tires. It doesn't seem like Mercedes is making quiet vehicles like they used to.
This is a follow up review to my previous E350 review. I just took the car on a short trip to Sedona Arizona and I have to say that the road noise in the cabin was considerable. Over moderately coarse pavement the tires roared so much it gave me a headache. I am very disappointed in the amount of road noise that exists in $60,000 automobile with only 7,500 miles on it. I don't think Mercedes Benz products are what they used to be. Buyer beware.
Opinion not changed. Road noise is still excessive. The front seats are uncomfortable. More rattles have developed. The front bumper and the attached chrome wing at the bottom are very susceptible to rock chips. Also, the interior high gloss black ash wood trim may as well be plastic it is so full of scratches and swirls and I am extremely carefull to wipe fingerprints off with a very soft cloth. I can't wait to get rid of this vehicle; however, E350's have not held their value and I am considerably underwater. Again, buyer beware!
Long time MB owner, this E350 has had issues from when we drove it off the lot, the worst issue is the terrible transmission shifting, which is a safety issue when driving at highway speeds. There is an intermittent problem with a long hesitation when you step on the gas to pass or avoid something and the car accelerating. The "premium" leather seats (they are not standard and are not on most cars sold) are very uncomfortable because they pivot above the base, so if you dive in any position other than a right angle the bottom of the seat back pushes into the small of your back. Our brand new car had loose parts and noises which were corrected, but is that what you expect from this car?