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Used 2018 Mazda CX-9 Grand Touring SUV Review

Consumer reviews

Read what other owners think about the 2018 Mazda CX-9 Grand Touring SUV.

5 star(55%)
4 star(36%)
3 star(0%)
2 star(0%)
1 star(9%)
4.3 out of 5 stars
11 reviews

Most helpful consumer reviews

5 out of 5 stars

Traded Pilot for CX-9

DC, Monteagle, TN, 11/02/2017
2018 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
I was looking for a replacement for my 2016 Honda Pilot Touring since it did not have blind spot monitoring, the adaptive cruise control was abrupt, lane departure intervention too aggressive, and I hated the AutoStop feature. I looked into and test drove the Acadia Denali, Toyota Highlander Platinum, Nissan Pathfinder Platinum, Volvo XC60, Lexus RX350, and the 2018 Mazda CX-9 Grand … Touring. The CX-9 was the clear winner with better pricing, great standard features, comfortable wrap around seats, great power, smooth and quiet ride, and most importantly, the most fun to drive. The CX-9 heads up display is better than the Lexus or Volvo because the CX-9 displays the blind spot monitoring info on the screen as well as the speed, adaptive cruise speed, and navigation directions. And, the heads up display is STANDARD on the Grand Touring trim and up. I love the heated steering wheel and heated seats, and my passengers love the heated seats too. The sound system is great, and the infotainment system is the most ergonomic and easy to use system out there. I never though too much about the zoom zoom commercials till I drove the Mazda CX-9, but now that I have one, I totally understand.
4 out of 5 stars

Almost 5 starts BUT...

VK, Sarasota, FL, 09/19/2018
2018 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
Replaced one of our BMWs with CX-9 as we need 3-row SUV occasionally. Love: windshield-projected display, how it drives. Good: steering feeling is exceptional, engine and transmission are good, 3rd row is good enough for kids, a lot of techs that work pretty well. Weird: when you shut the engine it turns off the audio and Bluetooth, no light in the glove box, the Bose surround mode is … awful so I disabled it. Bad: black leather interior gets too hot in FL (compare to my other BMW), AC not very powerful but very noisy when on full, backup camera is so-so. Personal bad: the left foot rest is located too close to the driver and unlike BMW you cannot straight out your left leg (in Mazda the rest is closer to the driver than the pedals, in BMW the pedals are closer). Makes a big difference not in a good way. If not the issue with the left foot rest I would give it 5. My wife doesn’t have that issue, she is not using the foot rest at all.
5 out of 5 stars

Large enough for me!

TB012, Ponte Vedra Beach, FL, 10/31/2018
2018 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
I bought my CX9 12 months ago and I’ve been super happy with the vehicle. Great outside style and the interior looks close to a luxury vehicle. It drives extremely well for an SUV/Crossover. My wife has an Audi Q7 and my Mazda drives much better (not as heavy and light on its feet). Only knock is that it is not as big as some other three row SUVs but it MPG is better than those vehicle … so that’s the compromise you need to make. I hardly ever (never) have used the third row so it’s basically a two row for me. I bought a rubber trunk cover and primarily use two rows. Great vehicle for the price! Great value!
5 out of 5 stars

Great styling and performs perfectly

Matt Woodle, Concord, NC, 07/04/2018
2018 Mazda CX-9 Grand Touring 4dr SUV (2.5L 4cyl Turbo 6A)
Interior is just beautiful. Handles fantastic. Electronics are very intuitive. GPS without Android Auto is lacking but the head up display is sweet. I really like that it is a pure Japanese car. Been driving for a few months now and my only complain is that there can be some small amount of noise from the brake pads within the caliper. I have been told by others the same … complaint. Mazda confirmed it with me that the pad clearance is tight and sometimes on rough pavement you can hear the pad tap the caliper. With my car once the pads got broke in around 25K miles it stopped. The vehicle is still very smooth Drive and the engine and transmission performs wonderfully. No regrets and the car is a great value

Edmunds Summary Review of the 2018 Mazda CX-9 Grand Touring SUV

What’s new

  • The 2018 CX-9 gets more standard safety features
  • Part of the second CX-9 generation introduced for 2016

Pros & Cons

  • Pro:With sharp, modern style inside and out, the CX-9 feels richer than its cost
  • Pro:Sporty handling makes it fun to drive
  • Pro:Comfortable interior remains quiet on the highway
  • Pro:Top-level Signature trim is on par with some luxury-brand competitors
  • Con:Cargo capacity isn't as generous as in competitors
  • Con:Third-row seats aren't especially accommodating


Which CX-9 does Edmunds recommend?

With 20-inch wheels and upgraded interior trim, the Grand Touring model looks great and comes with several driver safety aids such as frontal collision warning and mitigation and lane departure intervention. We liked it so much that we bought one. But we chose the Grand Touring only to report on its variety of features. We actually think a CX-9 Touring model with the optional Touring Premium package will satisfy most buyers. This configuration adds several of the Grand Touring's features — navigation, premium Bose audio, sunroof — and still costs less.

Full Edmunds Review: 2018 Mazda CX-9 SUV

What’s new

For 2018, the Mazda CX-9 delivers a handful of small but useful changes. Standard on all models is Mazda's G-Vectoring Control, a new electronic system that the company says improves steering and stability in turns. All trims offer new standard safety features and driver aids, ranging from blind-spot monitoring on Sport trims to front parking sensors on upper trims.

Vehicle overview

With three rows of seats and a loaded feature list to satisfy a growing family's needs, the 2018 Mazda CX-9 is one of the best, and best-looking, big crossovers out there. But it's more than just a pretty face; it's also a genuine pleasure to drive.

The CX-9 delivers what most SUV owners really want: a high level of comfort and refinement, a lot of room and modern connected technology. In its top Signature trim level, the CX-9 even flirts with a look and feel that you'd expect of an Audi or Volvo. It's the most luxurious example in its class. That the CX-9 actually drives really well — it's quick and alert when you stomp on the gas or bend it into a turn — is icing on the cake.

Taste being subjective, the CX-9 strikes one of the best poses among family SUVs. No safe, middle-of-the-road body design here. This is clean and windswept, with sharp edges and just-right proportions. It won't suit every buyer, but it's a standout look. Inside and around that striking shape, you'll find plenty of safety and connected tech and an interior highlighted by leather, aluminum and rosewood accents, depending on trim level.

The CX-9 makes some compromises, however. At about 72 cubic feet with second- and third-row seats folded, cargo capacity isn't as cavernous as others in the class, and its third row isn't especially accommodating either, at least not compared to the one in a competitor such as the Honda Pilot. These are the trade-offs for the impeccable style we lauded earlier. But overall, the CX-9 delivers an all-around package that makes it one of the best three-row SUVs on the market.

Notably, we picked the 2018 Mazda CX-9 as one of Edmunds' Best Family SUVs, Best Used SUVs and Best Midsize SUVs for 2018.

What's it like to live with?

To learn more about the Mazda CX-9 of this generation, read about our editors' experiences from a full year and 20,000 miles of driving a 2016 Mazda CX-9 Grand Touring. We cover everything from seat comfort to real-world fuel economy. We found the CX-9 to be one of the most fun and best-looking SUVs around, but its cargo space might not be enough for some shoppers.

2018 Mazda CX-9 models

The 2018 Mazda CX-9 is a three-row crossover SUV that seats seven passengers. It's available in Sport, Touring, Grand Touring and Signature trim levels. All CX-9s are powered by a 2.5-liter four-cylinder engine (250 horsepower, 310 pound-feet of torque) paired with a six-speed automatic transmission. Front-wheel drive is standard, and all-wheel drive is optional.

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Standard features on the Sport include 18-inch alloy wheels, automatic LED headlights, tri-zone automatic climate control, a leather-wrapped steering wheel, a height-adjustable driver seat, 60/40-split folding second-row seats, 50/50 split-folding third-row seats, a rearview camera, Bluetooth, Mazda's Connect infotainment system with a 7-inch display, and a six-speaker sound system. Also included is blind-spot monitoring, rear cross-traffic alert and a low-speed automatic emergency braking system useful in urban and congested traffic.

The Touring trim adds to Sport features with automatic wipers, heated mirrors, a power liftgate, keyless ignition and entry, an auto-dimming rearview mirror, heated front seats, leather upholstery, power-adjustable front seats, an 8-inch infotainment display and two USB ports in the second-row center armrest.

The Touring also adds more safety features that include automatic high beams, adaptive cruise control, lane departure warning and intervention, and enhanced automatic emergency braking.

The Grand Touring trim further dresses things up with 20-inch wheels, adaptive headlights, LED foglights, roof rails, a sunroof, front and rear parking sensors, a head-up display with traffic sign recognition, driver-seat memory functions, retractable sunshades for the middle-row seats, heated second-row seats, a heated steering wheel, aluminum interior trim, additional interior lighting, a navigation system, a 12-speaker Bose premium audio system and satellite radio.

At the top of the range is the Signature trim, which adds exterior LED accent lighting, premium leather upholstery and rosewood interior trim. All-wheel drive is standard on the Signature.

Some of the features on higher trims are available on supporting models as options.

Trim tested

Each vehicle typically comes in multiple versions that are fundamentally similar. The ratings in this review are based on our full test of a 2016 Mazda CX-9 Signature (turbo 2.5L inline-4 | 6-speed automatic | AWD).

NOTE: Since this test was conducted, the CX-9 has received some minor revisions. Our findings remain applicable to this year's model, however.

Driving

8.5
The Mazda CX-9 is one of those vehicles that earns the "it drives like a smaller car" description. It feels more athletic than competitors on a winding road and is more maneuverable in trickier confines. The turbocharged engine has enough power to satisfy most drivers.

Comfort

8.0
Whether you're just commuting or taking a long road trip, the CX-9 delivers an impressive degree of comfort thanks to a smooth ride, quiet cabin and well-sculpted seats. Our test car's air conditioning was mediocre, but we're not yet certain if this early test sample is representative.

Interior

8.0
Pretty much everything about the CX-9's interior feels right and thoughtfully designed. This is a new benchmark for non-luxury SUVs, and other manufacturers should take notes on how Mazda makes the most of available space and how quality components all contribute to a favorable impression.

Utility

7.0
The CX-9 doesn't hold as much cargo as competing SUVs. But thoughtful design makes it easy to live with, and growing families should find adequate space for their stuff. Few people tow with SUVs in this class, so the fact that the CX-9 doesn't lead in this area might not be of concern.

Technology

8.0
Mazda took a page from the German luxury playbook by incorporating a dial-based infotainment interface, and it's one of the better systems at any price. Likewise, the active-safety driver aids it offers seem to be well-tuned to prevent false alarms.

Edmunds Insurance Estimator

The Edmunds TCO® estimated monthly insurance payment for a 2018 Mazda CX-9 in Ohio is:

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