2011 Mazda 2: 15,000-Mile Service, Part 4
October 31, 2011
This is a side note to my service experience with our long-term 2011 Mazda 2, which if you've been reading started with a sky-high opening bid for an oil change and tire rotation, followed my some comparison shopping which ultimately resulted in me getting a competitive price (for the west side of Los Angeles, that is) on the services I wanted.
As I looked over the final receipt, I noticed something curious.
As in, curiously, I was charged for 5 quarts of oil this time versus 4 quarts on the service visit back in March 2011.
Page 10-5 of the Mazda 2 owner's manual (viewable here as a PDF) indicates 4.1 quarts are needed if an oil and filter change is done, while only 3.9 are necessary if you don't replace the filter. Yet, a filter change is required every 7,500 miles, and we did indeed get a filter change on the earlier visit.
So? So? Somebody rounded down on the first visit, but they rounded up this time? It's not like the techs are opening up separate quarts of oil; undoubtedly they're drawing from a tank... the dealer parts manager told me they're putting 0W20 synthetic in all four-cylinder Mazdas (2011 and up), except the Mazdaspeed 3.
In this case, I'm not too bent up about the inconsistency, seeing as how I still got the "out-the-door" price I wanted.
If this happened to you, would you complain?
Erin Riches, Senior Editor @ 15,831 miles