After having a 2004 Lexus 330 RX for 7 years, I was thrilled to get a new 2010 350 RX last October. Very quickly I began to realize that the ride and the drive were clearly not the same. The 2010 is the roughest ride ever. I have complained at the dealership and had it checked out and they say everything is as it should be but I continue to bounce and rock sideways over the slightest bumps. Also the cargo pad is worthless. It is thin and has no substance and has wrinkled into a gnarly mess. The dealership says we had to have closed the cargo door on it and that just did not happen. The 2004 was a stronger fabric and much higher quality.
I a have a 2010 RX 350 with about 9,000 miles. The engine has developed loud valve and tappet (I think) noise after about 5,000 miles. I am working with Lexus to find a resolution to this problem and have worked with the local service manager, the actual technician and a regional specialist. So far they have given me an answer that I don't think I or other RX350 users are going to like; which is "that's the way the engine sounds". Interestingly, I test drove a loaner with 700 miles (no noise) and a loaner with 12,000 miles (same bothersome noise as my auto). This could be a really big problem for Lexus in that owners buy their product for comfort, power and a quiet ride.
I have owned several different new auto- mobiles and this is definitely the finest of them all. I have 10000 miles on it and haven't had to do anything but regular service. It is a combination of quality and pride of ownership. The satisfaction of owning a car that you can get in and go without worrying what needs to be fixed is wonderful. I feel that it is the finest car on the road for me. I love my RX 350. I would recommend it to anyone! The quality is worth the extra money!
Owners for over a year now. Great highway cruiser (frequent 2-5 hr trips); very quiet and comfortable. Front seats are superb! Very nice instrument display, especially when driving at night. Storage b/t seats is very nice idea and quite convenient. Very nice balance b/t handling and ride - I laugh every time I see discussion about "handling" and SUVs - if you want sports car handling - buy a sports car! The RX is a very good choice for those wanting comfort with a healthy dose of versatility.
The car is generally great. Reliability is the big seller to me. My complaints are about several minor areas, where Lexus has missed the mark completely. Example: each door in the front has a swing out pocket. The problem is that when the pocket is swung out, gravity rearranges the contents of the pocket such that it can no longer be closed. My model has a dash mounted cup holder along the lines of what used to be an ashtray. The design is such that you cannot put ANYTHING into the compartment and close the door. Pretty much useless except for cups. The center console lid doesn't fully swing open, thus making access difficult even when stopped. My car has utility outlets below the center console liner. So I use an extender cable to get the outlet where it can be reached. The overhead switches for interior lights, garage door openers, etc. are flush. Thus, you cannot easily find the buttons by feel. I find the voice commands for bluetooth phone, etc. to have much difficulty in understanding a voice. The climate control system is downright strange. It requires a lot of fiddling to turn A/C on/off to maintain comfort when setting a fixed temperature is supposed to do the trick. The driver's floor mat doesn't cover the carpet where your left foot rests, thus causing unnecessary wear. NOW for the biggie, which will influence my future buy of Lexus cars. The car comes with a "funny spare" (compact spare). That causes any problem with a tire to go from an annoyance to a trip ruining experience. The compact spare has a top speed of 55 mph. That's quite dangerous on western state freeways. And on drives such as Los Angeles to Las Vegas, there are few places to have the tire repaired. Now the worst part: the full sized flat tire will not fit into the space the compact spare occupied in the trunk. Thus, you will have to move luggage into the back seat or strap it on the roof rack. I realize that many other cars are using compact spares, but I would expect a luxury vehicle to not cut the corner so carelessly. Finally, for a premium car, I would expect a better audio system. If an optional premium audio system is offered, it should be bought. In test driving newer models of the RX than my own, I find most of the complaints have not been resolved. The car is comfortable, drives well, and handles very nicely. It is a bit bouncy going around a corner if there are bumps in the road. Updating 3-19-17 I haven't warmed up to the interior at all since the last review. There are so many little annoyances with the interior that the total gives me dissatisfaction with owning the car. Just this AM I got out of the car, and the door pocket was slightly open. It snagged my pants cuff. I also forgot to mention the seat pockets on the back of the driver and passenger side. They barely open and have hard covers that are uncomfortable against the knees of back seat passengers. The rear seat door pockets virtually hold nothing but a small water bottle. My first RX was a 99. It was the best car I've ever owned, and was far superior to the 2010 RX. The smooth ride of the 99 RX-300 was a dream. The A/C system was flawless. The center console did not extend to the dash, but had two roomy slide out drawers. I'm due to buy another car this year, and the RX is dropping lower on my list as a replacement. I'll take a look at the GX, and if it doesn't fit the bill, I'm off to another brand of car. The only selling point for me with another Lexus, is that in 20 years of driving Lexus cars, I've only had one significant mechanical failure.