After having a 2004 Lexus 330 RX for 7 years, I was thrilled to get a new 2010 350 RX last October.
Very quickly I began to realize that the ride and the drive were clearly not the same.
The 2010 is the roughest ride ever.
I have complained at the dealership and had it checked out and they say everything is as it should be but I continue to bounce and rock sideways over the slightest bumps.
Also the cargo pad is worthless.
It is thin and has no substance and has wrinkled into a gnarly mess.
The dealership says we had to have closed the cargo door on it and that just did not happen. The 2004 was a stronger fabric and much higher quality.
I a have a 2010 RX 350 with about 9,000 miles. The engine has developed loud valve and tappet (I think) noise after about 5,000 miles. I am working with Lexus to find a resolution to this problem and have worked with the local service manager, the actual technician and a regional specialist. So far they have given me an answer that I don't think I or other RX350 users are going to like; which is "that's the way the engine sounds". Interestingly, I test drove a loaner with 700 miles (no noise) and a loaner with 12,000 miles (same bothersome noise as my auto). This could be a really big problem for Lexus in that owners buy their product for comfort, power and a quiet ride.
Owners for over a year now. Great highway cruiser (frequent 2-5 hr trips); very quiet and comfortable. Front seats are superb! Very nice instrument display, especially when driving at night. Storage b/t seats is very nice idea and quite convenient. Very nice balance b/t handling and ride - I laugh every time I see discussion about "handling" and SUVs - if you want sports car handling - buy a sports car! The RX is a very good choice for those wanting comfort with a healthy dose of versatility.
I have driven the Lexus RX series for over seven years now. I will never drive another car again. It has to be the smoothest ride that a car can deliever. The luxurious feel it provides and it is so spacious that you never feel smooshed no matter if you have a full car load or just two people. Everybody who drives my car always states how nice it is to drive and it is not the least bit bumpy. I highly recommend the Lexus RX series to anybody. It never disappoints. I bought this one at the Lexus in Watertown. I will say it started out as a rough transaction but they have gone above and beyond to make the customer happy. I would recommend them, especially Steve. Very helpful and considerate.
I have owned several different new auto- mobiles and this is definitely the finest of them all. I have 10000 miles on it and haven't had to do anything but regular service. It is a combination of quality and pride of ownership. The satisfaction of owning a car that you can get in and go without worrying what needs to be fixed is wonderful. I feel that it is the finest car on the road for me. I love my RX 350. I would recommend it to anyone! The quality is worth the extra money!