10 of 34 people found this review helpful
Don't Buy the Nav System - ES350 (2012-16)
By usmcstrategist on
Vehicle2012 Lexus ES 350 4dr Sedan (3.5L 6cyl 6A)
ReviewThis is our fourth Lexus. We bought the last three new. Until this model, we liked the car, the value, and the features, even though the latter are pricey.
We bought a 2012 ES-350 brand new. The navigation system in it is simply dreadful. Worse, there have been no major improvements in that system in the ensuing five years (including the 2016 model). The Obamacare people could do better. A $270 voice-activated off-the-shelf Garmin 2797LMT runs circles around this $2,600 rip-off. It's awful.
The fact that the navigation system has not been either improved or junked completely since December 2011 affirms the arrogance of Lexus USA executives. Another tell-tale sign: If one calls the 800 Lexus number, one learns that Lexus management refuses to give the phone reps the tools to do their jobs: they can't see my instrument panel on their monitors. Therefore, they can't see what I'm having trouble with, so they cannot help. First, Lexus management hoses customers. Then it hoses its own employees. That is shameful, esp. the latter.
- Climate control
- Dealership support
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