12 of 12 people found this review helpful
Unreliable KIA Sorento
By subalulf on
Vehicle2011 Kia Sorento EX 4dr SUV (3.5L 6cyl 6A)
ReviewOur Kia Sorento (EX V6) had to have the transmission replaced at 15,000 miles (not the recalled version). The electrical panels replaced at 25k miles. Mysterious popping noise in axel went un-repaired because they couldn't figure out the issue. Interior component broke prior
to 36k. It was supposed to be covered under warranty but local dealer network refused to repair. Claiming it was "broken" and not a factory defect.
We did not "break" the part but customers have little recourse if the dealer network performs the evaluation (and damaged the part further during evaluation).
In general, Kia corporate and the Kia dealers appear unreliable and unresponsive to multiple mechanical flaws.
Worst FeaturesWe would have filed a complaint with the better business bureau but decided not to waste our time with Kia any further and traded the car in for a more reliable brand.
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