And They Washed It...
November 17, 2006
The bad news is, the Sedona's CD player still isn't fixed, the good news is we think we've finally found a dealership we can trust. They're going to order the part but this time we think they mean it.
We took the van to Car Pros Kia in Carson, California and were very pleased with the experience. We were greeted with a "Good morning, how can I help you?" from our advisor Yuri and she then promptly told us of three minor recalls which could all be fixed that day...
Plus, check out their waiting room - comfy chairs, flat panel TV and plenty of natural light. NICE!
And to top it all off, they even washed our Sedona. Here it is waiting in the service drive.
It's not reasonable that we couldn't get this van fixed 6 months ago but now that we've found one Kia dealer that actually cares to earn our business we're much less angry about it. Satisfaction with a certain brand of car is probably 75% dealership and 25% the car. Our Sedona has had but one notable problem but it seems like a much bigger deal because it's still not fixed.
For now we're cautiously optimistic. We'll let you know when the new radio arrives.
Brian Moody @ 14,755 miles