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Used 2014 Jeep Grand Cherokee SUV Consumer Reviews

3.6 out of 5 stars
230 reviews

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Cons
2.88 out of 5 stars

Looks Nice, but Poor Quality

izzy1483, 08/11/2013
2014 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)
45 of 58 people found this review helpful

The Jeep seemed great at first, but now at 800 miles the UConnect System is horrible. The screen often turns black or freezes. The GPS sometimes shows the Jeep several hundred miles from the actual location. The clock doesn't keep the correct time so we have to update the clock at least once a week. We have also started getting a red screen saying the phone needs service that flashes on the screen, but then disappears. If we knew what we know now, we would have never bought the 2014 Jeep Grand Cherokee Overland. We spent a lot of money on something that is now just a pain and already headed back to the dealership for service.

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2 out of 5 stars

Grand Cherokee Overland: misery loves company

scaredofmyjeep, 08/21/2014
2014 Jeep Grand Cherokee Overland 4dr SUV (3.6L 6cyl 8A)
11 of 13 people found this review helpful

Thought my problem were so unusual that I would get support til I read these entries. Transmission:Routinely refuses to change gear. Have to shift it into Sports mode and then back into regular mode to get it out of 1st gear; b. has started popping out of gear into neutral while the car is in motion and will not go back into gear. 2. Cruise Control doesn't work. 3. Engine light remains on all of the time. 4.FCW cruise control and Select Terrain don't work even after module replaced 5. navsystem wanders off road constantly, 6. USB plug inop 7. phone periodically disconnects w/service alert 8.locked itself with key(and dogs) inside Ready to sell at a $10k loss. piece of junk.

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5 out of 5 stars

2014 Jeep GC is the best SUV available

markansas, 06/18/2015
updated 06/19/2017
2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
13 of 16 people found this review helpful

I have the Limited 4x4, 3.6 Liter V-6 gasoline with Advanced Technology Group, the Lux Group II, Trailer Tow Group IV, Exterior Appearance Group, Off-Road Adventure I and the Uconnect Nav option. I drove a Mercedes SUV, a Land Rover, the Audi Q5 and Q7 and the Volvo X90. I liked the Limited GC better than all of them and relative to cost, I LOVED the Limited GC. The others are so overpriced relative to the Limited GC. For all the reviews complaining about the diesel engine, I ask this: Why in the Hades did you buy the diesel? It cost an extra $4200 + tax and it is no savings over a gasoline engine given that diesel fuel is 20% or so more expensive than 87 octane. Diesel = not a smart buy Update 6.19.17: Has been a great experience owning and driving this vehicle. Have not had any issues with anything thus far. Awesome gas mileage both city and hwy. Very comfortable. Handles well. Plenty of cargo space for most any needs. The only marks against the Grand Cherokee at this point are the navigation system and the bluetooth phone connection. The navigation system is not easy to use and the map does not work as well as it should. The phone system does not have good sound quality for the person you are calling (where is the mic?) and it talks too much. Just dial the number and do not tell me 3 times who I am calling and what to do after I have concluded my call.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

So many problems with 2014 Jeep Grand Cherokee

lincoln16, 12/15/2014
updated 06/15/2016
2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
10 of 12 people found this review helpful

The day I drove my 2014 Jeep GC off the lost the issues started. As I waived goodbye to my dealer sales rep I notice the Jeep steering wheel is mis aligned and the Jeep pulls to the left on the highway. After multiple realignments and numerous trips to the dealer, they could not fix the issue. Even a Chrysler tech rep came out and could not fix the problem. Then not more than two weeks into ownership and the engine light starts going on and off. After multiple restarts, the engine light goes off only to come on a few days later. A few days after that, the transmission won't go into reverse gear. More trips to the dealer and still not fixed. I'm warning everyone...Do Not Buy a Jeep GC. Update - worthless than 10k miles the dealer had to replace the transmission. What an expensive pile of Jeep.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

Eco Diesel DEF Problems

J Brownlee, 08/09/2015
2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
7 of 8 people found this review helpful

As many have indicated in their reviews, Jeep has a design problem with the exhaust system on the 2014 Eco Diesel. It appears to be a software problem. My Jeep has been at the dealership for 4 weeks now and all mechanical parts have been replaced. It's really rediculous. If Jeep corprate folks are monitoring these reviews they should really get this design issue sorted out quickly and make things right with their customers!

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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