2007 Jeep Grand Cherokee Consumer Review: Customer service nonexistent

2007 Jeep Grand Cherokee - Consumer Review

Average Consumer Rating

159 Total Reviews

All Models

Build Quality
Reliability Value
Customer service nonexistent
By JF on


2007 Jeep Grand Cherokee Laredo 4dr SUV (3.7L 6cyl 5A)


July 17th was told I needed a part for 2007 Jeep Grand Cherokee Laredo under warranty. Problem with shifting of the vehicle. Told my part would be in on Sept 23. Waiting over 2 months. Called Customer Service and keep getting switched from 1 department to another with no results. Was told my part was High Priority. When finally speaking to someone I am now told my part won't be in til Nov 11. I finally get them to pay for a rental, the cheapest they can get away with. Now they tell me the dealer will only pay for a 5 day rental and they can only pay for 14 days. They are to supply parts for a vehicle under warranty and it's not my fault they don't have the part. Why should I be without a car.

Best Features

seat warmers & sun roof

Worst Features

Chrysler customer service
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