2002 Jeep Grand Cherokee Consumer Review: Poor Service

2002 Jeep Grand Cherokee - Consumer Review

Average Consumer Rating

231 Total Reviews

Limited 4dr SUV (4.0L 6-cyl. 4-speed Automatic)

Build Quality
Reliability Value
Poor Service
By 02JGC on


2002 Jeep Grand Cherokee Limited 2WD 4dr SUV (4.0L 6cyl 4A)


This has been a comfortable vehicle for long trips. Brakes and handling are soft. While I love the looks & comfort, service is non-existent. The memory feature has not worked properly from the time we bought it. The rear-end had bad bearings, and the A/C only works on short trips & leaks on the floor. These problems were all taken to several different dealerships, and the common response was "Could not Duplicate" the problem. The only thing that was fixed was the bearing, only because I told them what bearing to fix. Three of the four window regulators have broken. The transmission operates normally for the most part but will slam in & out of gear occasionally. Fuel mileage is at 20 mpg.

Best Features

Power of the V8, smooth ride, comfortable seating.

Worst Features

Work on improving the service. What good is a 5 star rating if it doesn't mean anything.
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