Poor Reliability and Customer Service
By ereddingto on
Vehicle2001 Jeep Grand Cherokee Laredo 4WD 4dr SUV (4.0L 6cyl 4A)
ReviewThis was my second JGC. Had trouble
with transmission reliability on the
1st, but not until late in ownership.
2d Jeep had xsmn problems from the
start. I took it into the dealership
multiple times; they kept supposedly
fixing it, but the transmission would
continue to shift rough. It ended up
in the shop 4 X in 16 months for xsmn
problems. It should have been in more
times than that, but I kept relying on
the service personnel that the problems
were minor. Only on the 4th trip--
after the warranty had just expired--
was a substantial $350 problem
diagnosed. Despite the Hx, Corporate
HQ refused to cover the repair under
Worst FeaturesIn all, I found the vehicle unreliable, the local service inadequate, and the corporate customer service unresponsive and borderline rude during the complaint process. Buy a competing SUV that is more reliable with a more responsive customer service department.
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